EKWbench

task_53Health care and social assistance

17 verifiers · 13 core · 4 secondary · 17 LLM-graded

TaxonomyHealth care and social assistanceMedical and health services managers

All trialsGemini 3.1 Progemini-cliTrial 02

33%

Trial reward

Gemini 3.1 ProFail

Trial 02 — 3rd of 4 by reward score. This model averages 34% across 4 trials on this task.

  • 4/13Core verifiers passed
  • 6/17All verifiers passed
  • 9Core failed
  • 14Turns
  • 13Tool calls
  • $0.28Cost
  • 4.8mTime
  • 12kOutput tokens

Missed 9 of 13 core — memo_escalation, unresolved_priority and bridge_outreach and 6 more, plus 2 secondary.

core (13)

  • memo_escalationLLMFail
    Why it matters

    The escalation queue is the most urgent operational outcome because crisis transfer and same-day review must precede ordinary scheduling.

    How to pass

    Checks whether the memo presents the correct ranked escalation queue and crisis handling.

    Reads

    Failure mode Required Rationale or Authority Statement Omitted

    Why it failed

    The escalation queue lists all five required clients in the correct crisis-first order, but the memo never states the required condition that the crisis-transfer client BH-J4K9 gets no outpatient appointment reservation.

    Justification

    The escalation queue matches the required five clients in the correct order with BH-J4K9 first as crisis transfer, but the memo does not state that BH-J4K9 receives no outpatient appointment reservation. It lists reserved slot identifiers without explicitly excluding BH-J4K9, so the rubric is not fully satisfied.

  • memo_count_consistencyLLMPass
    Why it matters

    Incorrect headline counts can mislead the urgent-access lead about queue size and capacity pressure even when some client-level rows are correct.

    How to pass

    Checks whether the memo's aggregate pathway counts are internally consistent with the detailed routing decisions.

    Reads

  • unresolved_priorityLLMFail
    Why it matters

    Unresolved priority cases require follow-up capacity action and must not be hidden by ineligible appointments.

    How to pass

    Checks whether the memo identifies the exact unresolved priority clients and why no eligible slot can be reserved.

    Reads

    Failure mode Required Rationale or Authority Statement Omitted

    Why it failed

    The memo correctly names the two unresolved-priority clients and avoids reserving disallowed slots, but the stated reason for one of them does not match the rubric's required specific phrasing, such as Spanish-capable Medicaid SUD clinical slot or verified guardian authority.

    Justification

    The memo lists exactly BH-S5Q2 and BH-E7V1 as unresolved priority cases and does not reserve P-SUD-7CX, P-SUD-1FZ, or P-YTH-H5L. However, BH-S5Q2 is described only as having 'No eligible Spanish-capable clinical slot available,' which does not state the required lack of a reservable Spanish-capable Medicaid SUD clinical slot; BH-E7V1 is also phrased as 'consent unverified' rather than verified guardian/caregiver authority for youth therapy intake.

  • bridge_outreachLLMFail
    Why it matters

    Bridge outreach is a safety-sensitive operational requirement for priority clients whose first clinical contact is delayed or unavailable.

    How to pass

    Checks whether the memo applies the bridge-outreach rule to the correct clients.

    Reads

    Failure mode Required Rationale or Authority Statement Omitted

    Why it failed

    The correct four bridge-outreach clients are listed and disallowed clients excluded, but the memo never states the required 2026-06-01 threshold, the count of four, or a brief per-client rationale in a section-level summary.

    Justification

    The memo’s “Bridge Outreach Needs” section lists exactly BH-S5Q2, BH-E7V1, BH-Q2T0, and BH-Z0B4 and excludes the disallowed clients, but it does not include the required 2026-06-01 11:40 CT threshold, does not state a count of 4, and does not give a brief rationale for each listed client (only two have reasons elsewhere under “Unresolved Priority Cases”).

  • slot_eligibilityLLMFail
    Why it matters

    Slot reservations are the primary capacity outcome, and the task tests whether the model respects specialty, payer, language, modality, and consent limits.

    How to pass

    Checks whether the memo summarizes the correct high-acuity reservation set, total minutes, and excluded-capacity caveats without duplicating the workbook client-slot mapping verifier.

    Reads

    Failure mode Required Rationale or Authority Statement Omitted

    Why it failed

    The memo states the correct slot set and the correct 480-minute total but never states that one or more of the excluded-capacity categories, such as blocked, tentative, or QA-release-pending slots, were not used.

    Justification

    The memo lists exactly the nine required reserved slots (S-YSF-A7Q, S-PSY-9D2, S-PERI-2B, S-ASR-3P1, P-PDT-6N4, P-ADT-K3M, P-ADT-TRI, P-ADT-V4R, P-PER-F8Q) and states 480 reserved clinical minutes, but it does not state or clearly show that blocked, held, tentative, QA-release-pending, nonclinical group-orientation-only, payer-ineligible, and modality-ineligible capacity was not used; only language and consent issues are mentioned.

  • workbook_completenessLLMPass
    Why it matters

    The operations workbook must reconcile every referral exactly once, not only clients with reserved appointments.

    How to pass

    Checks whether the workbook provides complete client-level coverage for the full batch.

    Reads

  • workbook_routing_accuracyLLMPass
    Why it matters

    Client-level pathway accuracy is the core operational reconciliation outcome across escalation, priority access, and routine/waitlist handling.

    How to pass

    Checks whether the workbook records the correct routing pathway for every client.

    Reads

  • workbook_slot_listLLMFail
    Why it matters

    Operations staff need a time-ordered reservation list and correct minute total to hold scarce access capacity safely.

    How to pass

    Checks whether the workbook lists the exact high-acuity slot set and total minutes, with appointment-start ordering treated as an advisory presentation expectation rather than a standalone failure condition.

    Reads

    Failure mode Required Evidence Fields or Rows Omitted

    Why it failed

    The nine required slots are correctly listed, but the extracted workbook never shows appointment start times or a duration field proving the required 480-minute total.

    Justification

    The sheet’s non-None assigned_slot_id values match the nine required slots exactly, but the extracted workbook text does not include appointment start times or any duration/total reserved clinical time field, so the required 480.0 minutes cannot be verified from the provided evidence.

  • workbook_slot_pairsLLMFail
    Why it matters

    Correct client-to-slot mapping is necessary because a right-looking slot list is still unsafe if assigned to the wrong client or program.

    How to pass

    Checks whether the workbook-specific reservation table maps reserved slots to the correct clients and carries the key operational fields.

    Reads

    Failure mode Required Evidence Fields or Rows Omitted

    Why it failed

    The correct nine client-to-slot mappings are present, but the workbook never shows the required Slot_Reservations structure with start time, minutes, and eligibility-note fields needed to verify them.

    Justification

    The provided workbook extract only shows a 'Routing Reconciliation' sheet with the nine required client→slot pairs, but it does not show a Slot_Reservations/equivalent reservation table with operational fields such as start time, minutes, and eligibility notes. Because that required reservation structure and fields are missing from the evidence, the rubric is not fully satisfied.

  • workbook_outreachLLMPass
    Why it matters

    Operations staff need to distinguish clients with scheduled first clinical contacts from those requiring interim outreach or follow-up capacity action.

    How to pass

    Checks whether the workbook uses client-level flags/tabs consistently for unresolved-priority and bridge-outreach operations, including avoiding routine/waitlist contradictions.

    Reads

  • workbook_protected_contactLLMFail
    Why it matters

    The workbook is likely to drive follow-up calls, so an incorrect protected-contact flag can cause improper outreach or missed consent safeguards.

    How to pass

    Checks whether the workbook consistently records protected-contact restrictions for the correct clients across protected-contact and client-level routing fields.

    Reads

    Failure mode Required Evidence Fields or Rows Omitted

    Why it failed

    The four correct clients are flagged Yes for restricted contact, but the workbook never shows the protected-contact table or the per-client restriction-detail text needed to verify the flags are consistent.

    Justification

    The routing sheet marks restricted_contact_flag=Yes for exactly four clients (BH-J4K9, BH-P8A4, BH-L0R6, BH-E7V1) and no others, but the required protected-contact table is not present in the extracted evidence, so consistency across summary and row-level fields cannot be verified. Also, the specific required restriction details are missing for BH-J4K9, BH-P8A4, and BH-L0R6; only BH-E7V1 shows an authority-related note ("Guardian/caregiver consent unverified").

  • routine_waitlist_edge_casesLLMFail
    Why it matters

    These edge cases were a critical missing verifier dimension because each one looks superficially urgent unless the handoff correction and policy exclusion are applied.

    How to pass

    Checks whether the workbook correctly resolves the four routine/waitlist edge cases.

    Reads

    Failure mode Required Rationale or Authority Statement Omitted

    Why it failed

    All four clients are correctly routed to Routine/waitlist with no escalation, but the required item-specific clinical exclusion basis is missing or stated too generally for at least one of the four clients in every trial.

    Justification

    The sheet shows BH-V9F3, BH-N4A1, BH-A8U2, and BH-D5H0 routed to "Routine / waitlist" with no assigned slot, so they were not escalated. However, the workbook extract does not provide the required exclusion basis for any of the four clients (e.g., outside provider within 72 hours, tinnitus correction, ED reclassification, or non-converted ED observation). Missing stated basis fails the rubric.

  • memo_protected_contactLLMFail
    Why it matters

    The memo is an operational handoff for the urgent-access lead, so omitting protected-contact restrictions could lead to inappropriate collateral outreach even if the workbook contains the correct flags.

    How to pass

    Checks whether the memo carries forward the client-specific protected-contact restrictions required for outreach.

    Reads

    Failure mode Required Rationale or Authority Statement Omitted

    Why it failed

    The memo correctly identifies the four required protected-contact clients but drops one or more of their specific carried-forward restriction details, such as the no-voicemail rule for BH-E7V1 or the crisis-team contact rule for BH-J4K9.

    Justification

    The memo lists exactly BH-J4K9, BH-P8A4, BH-L0R6, and BH-E7V1 under "Protected Contact Caveats," but it does not carry forward the required material restrictions for those clients. It provides no client-only/crisis-team contact instruction for BH-J4K9, no stale-guardian/school-counselor scheduling-only limitation for BH-P8A4, no do-not-contact-partner/client-or-OB-social-work limitation for BH-L0R6, and only partially notes BH-E7V1's unverified consent without the no-voicemail/details-to-stepfather and school-counselor scheduling-only restrictions.

secondary (4)

  • source_hierarchyLLMFail
    Why it matters

    The source-hierarchy rule prevents unfinalized care-coordination text from overriding the referral export.

    How to pass

    Checks whether the memo applies the signed-handoff hierarchy and rejects the unsigned draft note.

    Reads

    Failure mode Required Rationale or Authority Statement Omitted

    Why it failed

    The memo never fully states the required signed-note-over-referral-export hierarchy for the 2026-05-29 review window, and does not explicitly name and exclude the unsigned HN-T9Y6-DRAFT note or confirm BH-T9Y6 was routed from the referral export.

    Justification

    The memo text only lists escalation items, reserved slots, unresolved cases, outreach needs, and contact caveats. It does not state or show that signed care-coordination notes finalized during the 2026-05-29 09:30-11:40 CT review window controlled over matching referral-export facts, does not mention ignoring unsigned HN-T9Y6-DRAFT, and does not show BH-T9Y6 was routed from the referral export rather than the draft.

  • scope_controlLLMPass
    Why it matters

    The deliverable is for operational access reconciliation, so diagnoses, medication advice, and external treatment recommendations are outside scope.

    How to pass

    Checks whether the memo stays within access-routing scope rather than giving clinical treatment advice.

    Reads

  • workbook_exclusionsLLMFail
    Why it matters

    A strong operations workbook should preserve exclusion reasons so staff do not accidentally schedule into ineligible capacity after the reconciliation.

    How to pass

    Checks whether the workbook documents why tempting capacity was not usable for unresolved clients.

    Reads

    Failure mode Required Rationale or Authority Statement Omitted

    Why it failed

    Exclusion reasons are given for the two unresolved-priority clients, but the workbook never states that the broader excluded-capacity categories, such as held, blocked, tentative, QA-pending, and ineligible slots, were not reserved for anyone.

    Justification

    The workbook does include exclusion reasons for the unresolved priority clients BH-S5Q2 ('No eligible Spanish-capable clinical slot') and BH-E7V1 ('Guardian/caregiver consent unverified'), and neither client is assigned P-SUD-7CX, P-SUD-1FZ, or P-YTH-H5L. However, it does not document that excluded capacity categories (held, blocked, tentative, QA-release-pending, nonclinical group-orientation-only, payer-/language-/modality-/consent-ineligible) were not reserved, so the full pass criteria are not satisfied.

  • side_effectsLLMPass
    Why it matters

    The task asks for two reconciliation outputs only, so extra artifacts, policy changes, or capacity releases create unsafe ambiguity and violate the revised deliverable requirement.

    How to pass

    Checks whether the memo avoids materially unsolicited operational side effects and extra artifact instructions.

    Reads

2 deliverables · what this trial produced

access_reconciliation_memo.docx9 KB

Access Reconciliation Memo

Escalation Queue

BH-J4K9 (Crisis transfer)

BH-C3T8 (Same-day clinician review - Trigger A)

BH-P8A4 (Same-day clinician review - Trigger B)

BH-M2N7 (Same-day clinician review - Trigger C)

BH-L0R6 (Same-day clinician review - Trigger D)

High-Acuity Slot Identifiers Reserved

S-YSF-A7Q

S-PSY-9D2

S-PERI-2B

S-ASR-3P1

P-PDT-6N4

P-ADT-K3M

P-ADT-TRI

P-ADT-V4R

P-PER-F8Q

Total Reserved Clinical Minutes

480 minutes

Unresolved Priority Cases

BH-S5Q2: No eligible Spanish-capable clinical slot available

BH-E7V1: Guardian/caregiver consent unverified for youth therapy

Bridge Outreach Needs

BH-S5Q2

BH-E7V1

BH-Q2T0

BH-Z0B4

Protected Contact Caveats

BH-J4K9

BH-P8A4

BH-L0R6

BH-E7V1

User prompt → 14 turns · 13 tool calls → final responsegemini-cli

  1. 1userYou are helping the urgent-access lead at Meadowbrook Behavioral Health Access Services finish the Friday cutover queue…

    You are helping the urgent-access lead at Meadowbrook Behavioral Health Access Services finish the Friday cutover queue before the early-afternoon scheduling huddle. The EHR migration left a mixed behavioral-health referral batch in the access desk: primary-care referrals, school and obstetric handoffs, ED and observation follow-ups, inpatient discharge follow-ups, and self-referrals. Using the attached access desk reference, referral export, signed care-coordination notes, and slot inventory, determine which clients need escalation before ordinary scheduling, which priority clients can be placed into eligible appointments, which priority clients remain unresolved because no eligible clinical slot can be reserved, and which contact restrictions must be carried forward for outreach.

    Work only from the attached materials. Treat the access desk reference/capacity rules as controlling for routing, slot eligibility, bridge outreach, payer carve-outs, language/modality requirements, and contact restrictions. Treat a signed care-coordination handoff as authoritative over the raw referral export only when it identifies the same client and is finalized within the 2026-05-29 09:30-11:40 CT batch-review window; ignore draft or unsigned notes. Do not treat raw triage bands as dispositions, do not infer diagnoses, do not recommend medications, and do not invent appointment capacity. Do not use blocked, tentative, held, or QA-release-pending slots. Do not override payer, telehealth, language, guardian/caregiver authority, or collateral-contact restrictions. When facts point to more than one pathway, use the highest-action pathway supported by the attached rules and state any remaining scheduling or contact constraint.

    Produce exactly two deliverables in /workspace/output/:

    • access_reconciliation_memo.docx - a structured memo for the urgent-access lead summarizing the escalation queue, slot reservations, unresolved priority cases, bridge-outreach needs, and protected-conta

    … 404 more characters in the raw trajectory.

  2. 2Initiating document creation: I'm now focused on constructing the new DOCX file, compiling the extracted data. The proce…11k3

    Initiating document creation: I'm now focused on constructing the new DOCX file, compiling the extracted data. The process of gathering and reformatting the source information is almost complete, so I'm now transitioning towards creating a presentable document. I will refine the output to meet the required specifications.

    activate_skillpdf8k chars

    Arguments

    pdf

    Output

    <activated_skill name="pdf">
      <instructions>
        # PDF Processing Guide
    
    ## Overview
    
    This guide covers essential PDF processing operations using Python libraries and command-line tools. For advanced features, JavaScript libraries, and detailed examples, see REFERENCE.md. If you need to fill out a PDF form, read FORMS.md and follow its instructions.
    
    ## Quick Start
    
    ```python
    from pypdf import PdfReader, PdfWriter
    
    # Read a PDF
    reader = PdfReader("document.pdf")
    print(f"Pages: {len(reader.pages)}")
    
    # Extract text
    text = ""
    for page in reader.pages:
        text += page.extract_text()
    ```
    
    ## Python Libraries
    
    ### pypdf - Basic Operations
    
    #### Merge PDFs
    ```python
    from pypdf import PdfWriter, PdfReader
    
    writer = PdfWriter()
    for pdf_file in ["doc1.pdf", "doc2.pdf", "doc3.pdf"]:
        reader = PdfReader(pdf_file)
        for page in reader.pages:
            writer.add_page(page)
    
    with open("merged.pdf", "wb") as output:
        writer.write(output)
    ```
    
    #### Split PDF
    ```python
    reader = PdfReader("inpu

    … 7,070 more characters of output in the raw trajectory.

    activate_skilldocx22k chars

    Arguments

    docx

    Output

    <activated_skill name="docx">
      <instructions>
        # DOCX creation, editing, and analysis
    
    ## Overview
    
    A .docx file is a ZIP archive containing XML files.
    
    ## Quick Reference
    
    | Task | Approach |
    |------|----------|
    | Read/analyze content | `pandoc` or unpack for raw XML |
    | Create new document | Use `docx-js` - see Creating New Documents below |
    | Edit existing document | Unpack → edit XML → repack - see Editing Existing Documents below |
    
    ### Converting .doc to .docx
    
    Legacy `.doc` files must be converted before editing:
    
    ```bash
    python scripts/office/soffice.py --headless --convert-to docx document.doc
    ```
    
    ### Reading Content
    
    ```bash
    # Text extraction with tracked changes
    pandoc --track-changes=all document.docx -o output.md
    
    # Raw XML access
    python scripts/office/unpack.py document.docx unpacked/
    ```
    
    ### Converting to Images
    
    ```bash
    python scripts/office/soffice.py --headless --convert-to pdf document.docx
    pdftoppm -jpeg -r 150 document.pdf page
    ```
    
    ### Accepting Tracked Chan

    … 20,839 more characters of output in the raw trajectory.

    activate_skillxlsx13k chars

    Arguments

    xlsx

    Output

    <activated_skill name="xlsx">
      <instructions>
        # Requirements for Outputs
    
    ## All Excel files
    
    ### Professional Font
    - Use a consistent, professional font (e.g., Arial, Times New Roman) for all deliverables unless otherwise instructed by the user
    
    ### Zero Formula Errors
    - Every Excel model MUST be delivered with ZERO formula errors (#REF!, #DIV/0!, #VALUE!, #N/A, #NAME?)
    
    ### Preserve Existing Templates (when updating templates)
    - Study and EXACTLY match existing format, style, and conventions when modifying files
    - Never impose standardized formatting on files with established patterns
    - Existing template conventions ALWAYS override these guidelines
    
    ## Financial models
    
    ### Color Coding Standards
    Unless otherwise stated by the user or existing template
    
    #### Industry-Standard Color Conventions
    - **Blue text (RGB: 0,0,255)**: Hardcoded inputs, and numbers users will change for scenarios
    - **Black text (RGB: 0,0,0)**: ALL formulas and calculations
    - **Green text (RGB: 0,128,0)**: 

    … 11,871 more characters of output in the raw trajectory.

  3. 3userNo text or tool call recorded
  4. 4Advancing to the Next Task: I'm now fully immersed in progressing towards the subsequent stage. My current focus centers…25k2

    Advancing to the Next Task: I'm now fully immersed in progressing towards the subsequent stage. My current focus centers on the essential aspects of moving forward, concentrating on the actions required. I am strategizing how to proceed with the next element of my task. I aim to achieve this systematically.

    update_topicStarting the investigation phase. I will parse the PDF rules, the DOCX handoff packet, the XLSX referral batch, and the XLSX slot inventory. This will allow me to apply the access desk rules and determine routing and scheduling for each client. (+title, strategic_intent)

    Arguments

    summary
    Starting the investigation phase. I will parse the PDF rules, the DOCX handoff packet, the XLSX referral batch, and the XLSX slot inventory. This will allow me to apply the access desk rules and determine routing and scheduling for each client.
    title
    Data Extraction and Analysis
    strategic_intent
    Extracting data from provided reference materials, referrals, clinical handoffs, and slot inventory to determine routing and eligibility.

    Output

    Current topic: "Data Extraction and Analysis"
    Topic summary: Starting the investigation phase. I will parse the PDF rules, the DOCX handoff packet, the XLSX referral batch, and the XLSX slot inventory. This will allow me to apply the access desk rules and determine routing and scheduling for each client.
    
    Strategic Intent: Extracting data from provided reference materials, referrals, clinical handoffs, and slot inventory to determine routing and eligibility.
    run_shell_commandcat << 'EOF' > parse_data.py import pandas as pd import pdfplumber import subprocess print("--- PDF Rules ---") with pdfplumber.open("/workspace/data/access_services_rules_cutover_queue.pdf") as pdf: for page in pdf.pages: print(page.extract_text()) print("\n--- Excel Referral Batch ---") df_ref = pd.read_excel("/workspace/data/referral_batch_export.xlsx") print(df_ref.to_string()) print("\n--- Excel Slot Inventory ---") df_slots = pd.read_excel("/workspace/data/slot_inventory_and_roster.xlsx") print(df_slots.to_string()) EOF python

    Arguments

    cat << 'EOF' > parse_data.py
    import pandas as pd
    import pdfplumber
    import subprocess
    
    print("--- PDF Rules ---")
    with pdfplumber.open("/workspace/data/access_services_rules_cutover_queue.pdf") as pdf:
        for page in pdf.pages:
            print(page.extract_text())
    
    print("\n--- Excel Referral Batch ---")
    df_ref = pd.read_excel("/workspace/data/referral_batch_export.xlsx")
    print(df_ref.to_string())
    
    print("\n--- Excel Slot Inventory ---")
    df_slots = pd.read_excel("/workspace/data/slot_inventory_and_roster.xlsx")
    print(df_slots.to_string())
    
    EOF
    python

    … 258 more characters of arguments in the raw trajectory.

    Output

    <untrusted_context>
    Output: /usr/bin/bash: line 24: pandoc: command not found
    cat: handoff.md: No such file or directory
    Exit Code: 1
    Process Group PGID: 1507
    </untrusted_context>
  5. 5userNo text or tool call recorded
  6. 6read_file, run_shell_command26k2

    Tool execution only — no assistant text

    read_fileextracted_data.txt29k chars

    Arguments

    extracted_data.txt

    Output

    --- PDF Rules ---
    Meadowbrook Behavioral Health Access Services
    Cutover Queue Desk Reference - Urgent Access, Capacity, and Contact
    Handling
    Document ID ACC-UR-0529-CUTOVER Applies to EHR cutover referrals reviewed 2026-05-29 11:40 CT
    Owner Access Services Operations Lead Use limit Administrative routing only - not a diagnostic, medication, or
    treatment protocol
    1. Source hierarchy and exclusions
    Area Operational requirement
    Authoritative hierarchy Use this desk reference for routing, bridge outreach, payer carve-outs, slot eligibility, and contact restrictions. Use the signed
    care-coordination handoff packet over the referral export only when the note identifies the same client and is signed during the
    2026-05-29 09:30-11:40 CT review window. Ignore draft or unsigned notes.
    Queue labels The referral-export raw triage band is a queue label only and is not the final access pathway.
    Capacity source The slot inventory is the only appointment-capacity source, but this reference overrides s

    … 28,408 more characters of output in the raw trajectory.

    run_shell_commandExtracting text from DOCX file using unpack.py and grep. (+command)6k chars

    Arguments

    Extracting text from DOCX file using unpack.py and grep.

    python /root/.gemini/skills/docx/scripts/office/unpack.py /workspace/data/signed_clinical_handoff_packet.docx unpacked/
    cat unpacked/word/document.xml | grep -oP '(?<=<w:t>).*?(?=</w:t>)|(?<=<w:t xml:space="preserve">).*?(?=</w:t>)' > docx_text.txt
    cat docx_text.txt

    Output

    <untrusted_context>
    Output: Unpacked /workspace/data/signed_clinical_handoff_packet.docx (17 XML files), simplified 0 tracked changes, merged 0 runs
    Access Services Care-Coordination Notes Packet
    Cutover queue review window: 2026-05-29 09:30-11:40 CT | Service line: urgent access desk
    Finalized notes below may update the cutover referral export when the client identifier matches. Draft or unsigned notes are attachment carryover only and are not finalized clinical handoffs for routing.
    Note metadata
    Care-coordination note
    Note ID: 
    HN-J4K9
    Client ID: 
    BH-J4K9
    Status: 
    SIGNED 2026-05-29 11:18 CT
    Origin: 
    LCSW ED callback
    Client stated intent to act tonight and described medication stockpile at home as accessible means. Urgent-care record from 2026-05-27 shows medically attended self-harm laceration. Mobile crisis warm transfer was accepted during call. Do not place into outpatient access until crisis disposition is known.
    Note ID: 
    HN-C3T8
    Client ID: 
    BH-C3T8
    Status: 
    SIGNED 2026-05-29 1

    … 4,977 more characters of output in the raw trajectory.

  7. 7userNo text or tool call recorded
  8. 8Advancing to the Next Task: I'm now focusing on moving forward with the project. I'm carefully considering how to make p…41k2

    Advancing to the Next Task: I'm now focusing on moving forward with the project. I'm carefully considering how to make progress towards the next stage of the undertaking. I am making rapid progress, and the next step is within reach. I'm optimizing for swiftness, while keeping progress reliable.
    Initiating Client Processing: I'm now starting to analyze each client individually, following the defined criteria. My focus is on thoroughly assessing each case to determine the appropriate course of action based on the information available. I am making good progress in parsing the information.
    Prioritizing Urgent Cases: I am now carefully identifying and prioritizing urgent cases based on the provided criteria. My focus is on ensuring those requiring immediate attention are promptly flagged and routed for review. The next step is clearly defined, and I am on track to meet the targets efficiently.
    Identifying Priority Cases: I'm now identifying additional priority cases based on the defined criteria, evaluating each case against the specific thresholds. I am methodically flagging clients who meet the necessary conditions to ensure the most urgent cases are promptly addressed. I am making rapid progress, and have identified several additional cases that require immediate attention.
    Re-evaluating Priority Cases: I'm now carefully re-evaluating priority cases, comparing each against the specific criteria to ensure that I have not missed any cases which require escalation. I am double-checking previous evaluations to ensure accuracy. I will proceed with any corrections and updates based on the updated criteria.
    Matching Client Data: Now, I'm analyzing the cases to find the best match for each based on specific requirements, ensuring the proper order of evaluation. I'm focusing on making a robust comparison and mapping each client to the most suitable available resource. I am proceeding in an efficient way to make a determination for each client.
    Confirming Task Assignments: I

    … 4,046 more characters in the raw trajectory.

    update_topicI have completed the analysis of the referral batch against the access desk reference. I identified the routing pathways, performed slot matching considering payer carve-outs, language needs, and consent requirements, and determined bridge outreach and contact restrictions. Now I will generate the final memo and workbook. (+title, strategic_intent)

    Arguments

    summary
    I have completed the analysis of the referral batch against the access desk reference. I identified the routing pathways, performed slot matching considering payer carve-outs, language needs, and consent requirements, and determined bridge outreach and contact restrictions. Now I will generate the final memo and workbook.
    title
    Generating Output Deliverables
    strategic_intent
    Creating the final access reconciliation memo (DOCX) and routing reconciliation workbook (XLSX).

    Output

    Current topic: "Generating Output Deliverables"
    Topic summary: I have completed the analysis of the referral batch against the access desk reference. I identified the routing pathways, performed slot matching considering payer carve-outs, language needs, and consent requirements, and determined bridge outreach and contact restrictions. Now I will generate the final memo and workbook.
    
    Strategic Intent: Creating the final access reconciliation memo (DOCX) and routing reconciliation workbook (XLSX).
    run_shell_commandGenerating the routing reconciliation workbook in XLSX format using Python and openpyxl. (+command)

    Arguments

    description
    Generating the routing reconciliation workbook in XLSX format using Python and openpyxl.
    command
    mkdir -p /workspace/output
    cat << 'EOF' > generate_xlsx.py
    import pandas as pd
    from openpyxl import Workbook
    from openpyxl.styles import Font, PatternFill, Alignment
    from openpyxl.utils.dataframe import dataframe_to_rows
    
    data = [
        {"client_id": "BH-J4K9", "routing_pathway": "Crisis transfer", "assigned_slot_id": "None", "bridge_outreach_flag": "No", "restricted_contact_flag": "Yes", "unresolved_constraint": "None"},
        {"client_id": "BH-C

    … 4,315 more characters of arguments in the raw trajectory.

    Output

    <untrusted_context>
    Output: (empty)
    Process Group PGID: 1524
    </untrusted_context>
  9. 9userNo text or tool call recorded
  10. 10Advancing towards the next step: I am now focused on the best path forward. I'm actively considering the specific action…43k2

    Advancing towards the next step: I am now focused on the best path forward. I'm actively considering the specific action that will yield the most productive outcome, and determining the optimal steps to take from here. My analysis is progressing well, and I'm nearing a decision point that will let me advance.

    write_filegenerate_docx.js (+content)5k chars

    Arguments

    file_path
    generate_docx.js
    content
    const { Document, Packer, Paragraph, TextRun, HeadingLevel, LevelFormat, AlignmentType } = require('docx');
    const fs = require('fs');
    
    const doc = new Document({
      styles: {
        default: { document: { run: { font: "Arial", size: 24 } } },
        paragraphStyles: [
          { id: "Heading1", name: "Heading 1", basedOn: "Normal", next: "Normal", quickFormat: true,
            run: { size: 32, bold: true, font: "Arial" },
            paragraph: { spacing: { before: 240, after: 240 }, outlineLevel: 0 } },
          { id: "Heading2", name: "Heading

    … 4,894 more characters of arguments in the raw trajectory.

    Output

    Successfully created and wrote to new file: /workspace/generate_docx.js. Here is the updated code:
    const { Document, Packer, Paragraph, TextRun, HeadingLevel, LevelFormat, AlignmentType } = require('docx');
    const fs = require('fs');
    
    const doc = new Document({
      styles: {
        default: { document: { run: { font: "Arial", size: 24 } } },
        paragraphStyles: [
          { id: "Heading1", name: "Heading 1", basedOn: "Normal", next: "Normal", quickFormat: true,
            run: { size: 32, bold: true, font: "Arial" },
            paragraph: { spacing: { before: 240, after: 240 }, outlineLevel: 0 } },
          { id: "Heading2", name: "Heading 2", basedOn: "Normal", next: "Normal", quickFormat: true,
            run: { size: 28, bold: true, font: "Arial" },
            paragraph: { spacing: { before: 180, after: 180 }, outlineLevel: 1 } },
        ]
      },
      numbering: {
        config: [
          { reference: "bullets",
            levels: [{ level: 0, format: LevelFormat.BULLET, text: "•", alignment: AlignmentType.LEFT,
            

    … 4,326 more characters of output in the raw trajectory.

    run_shell_commandInstalling docx, generating memo, and validating. (+command)

    Arguments

    Installing docx, generating memo, and validating.

    npm install docx && node generate_docx.js && python /root/.gemini/skills/docx/scripts/office/validate.py /workspace/output/access_reconciliation_memo.docx

    Output

    <untrusted_context>
    Output: added 22 packages in 2s
    
    1 package is looking for funding
      run `npm fund` for details
    DOCX generated successfully.
    
    Paragraphs: 0 → 32 (+32)
    All validations PASSED!
    Process Group PGID: 1534
    </untrusted_context>
  11. 11userNo text or tool call recorded
  12. 12Confirming Final Deliverables: I'm now focused on the final phase, confirming the outputs are correctly placed and verif…45k2

    Confirming Final Deliverables: I'm now focused on the final phase, confirming the outputs are correctly placed and verifying completeness. I'm preparing a summary to signal that the necessary actions are complete and the deliverables are ready.

    update_topicTask Completion (+summary, strategic_intent)

    Arguments

    title
    Task Completion
    summary
    I have successfully generated both deliverables (access_reconciliation_memo.docx and routing_reconciliation_workbook.xlsx) in the /workspace/output/ directory. The DOCX file was generated using the node docx package and validated, and the XLSX file was generated using pandas/openpyxl and appropriately formatted. All routing rules, slot eligibility logic, bridge outreach rules, and contact restriction flags were strictly applied according to the instructions.
    strategic_intent
    Finalizing the tasks and wrapping up the cutover queue deliverables.

    Output

    Current topic: "Task Completion"
    Topic summary: I have successfully generated both deliverables (access_reconciliation_memo.docx and routing_reconciliation_workbook.xlsx) in the /workspace/output/ directory. The DOCX file was generated using the node docx package and validated, and the XLSX file was generated using pandas/openpyxl and appropriately formatted. All routing rules, slot eligibility logic, bridge outreach rules, and contact restriction flags were strictly applied according to the instructions.
    
    Strategic Intent: Finalizing the tasks and wrapping up the cutover queue deliverables.
    list_directory/workspace/output

    Arguments

    /workspace/output

    Output

    Directory listing for /workspace/output:
    access_reconciliation_memo.docx (9130 bytes)
    routing_reconciliation_workbook.xlsx (5764 bytes)
  13. 13userNo text or tool call recorded
  14. 14I have processed the referral batch according to the access desk rules and produced the requested deliverables in /works…46k

    I have processed the referral batch according to the access desk rules and produced the requested deliverables in /workspace/output/:

    • access_reconciliation_memo.docx containing the escalation queue, slot reservations, unresolved cases, bridge outreach, and contact caveats.
    • routing_reconciliation_workbook.xlsx containing the client-level routing, assignments, flags, and constraints.

2 failure modes across 11 verifier failures

  1. 1Required Rationale or Authority Statement OmittedView on Failure Modes ↗Presentation and Communication8 failures

    Description

    Is the underlying decision correct or substantially present, but the memo fails to state a required rule hierarchy, source-governance principle, item-specific reason, signed-term basis, or operating condition?

    Failure evidence · per affected verifier

    • The escalation queue lists all five required clients in the correct crisis-first order, but the memo never states the required condition that the crisis-transfer client BH-J4K9 gets no outpatient appointment reservation.

    • The memo never fully states the required signed-note-over-referral-export hierarchy for the 2026-05-29 review window, and does not explicitly name and exclude the unsigned HN-T9Y6-DRAFT note or confirm BH-T9Y6 was routed from the referral export.

    • The memo correctly names the two unresolved-priority clients and avoids reserving disallowed slots, but the stated reason for one of them does not match the rubric's required specific phrasing, such as Spanish-capable Medicaid SUD clinical slot or verified guardian authority.

    • The correct four bridge-outreach clients are listed and disallowed clients excluded, but the memo never states the required 2026-06-01 threshold, the count of four, or a brief per-client rationale in a section-level summary.

    • The memo states the correct slot set and the correct 480-minute total but never states that one or more of the excluded-capacity categories, such as blocked, tentative, or QA-release-pending slots, were not used.

    • All four clients are correctly routed to Routine/waitlist with no escalation, but the required item-specific clinical exclusion basis is missing or stated too generally for at least one of the four clients in every trial.

    • Exclusion reasons are given for the two unresolved-priority clients, but the workbook never states that the broader excluded-capacity categories, such as held, blocked, tentative, QA-pending, and ineligible slots, were not reserved for anyone.

    • The memo correctly identifies the four required protected-contact clients but drops one or more of their specific carried-forward restriction details, such as the no-voicemail rule for BH-E7V1 or the crisis-team contact rule for BH-J4K9.

  2. 2Required Evidence Fields or Rows OmittedView on Failure Modes ↗Deliverable Completion and Structure3 failures

    Description

    Is the decision generally present, but the required exact identifiers, comparison rows, operational columns, governing terms, before-and-after values, or validation fields needed to verify it are absent?

    Failure evidence · per affected verifier

    • The nine required slots are correctly listed, but the extracted workbook never shows appointment start times or a duration field proving the required 480-minute total.

    • The correct nine client-to-slot mappings are present, but the workbook never shows the required Slot_Reservations structure with start time, minutes, and eligibility-note fields needed to verify them.

    • The four correct clients are flagged Yes for restricted contact, but the workbook never shows the protected-contact table or the per-client restriction-detail text needed to verify the flags are consistent.