I'm helping a small residential property management companyHome and Garden
Replay
Every recorded step of a run, as the agent saw the screen: the frame, the action it took, what it said, and which rubrics the judge's evidence had reached by then. 4 runs recorded with screenshots.
Claude Opus 5.5
- 100%
- Rubric score
- 30
- Steps
- 10/10
- Rubrics passed
Task promptI'm helping a small residential property management company that needs a reusable process for triaging and dispatching tenant maintenance requests before a technician is sent out. We've noticed inconsistent handling: some low-priority requests get dispatched same-day while genuine no-heat or water-leak emergencies sit in the queue, and staff sometimes misjudge urgency because there's no shared standard for what counts as an emergency versus routine maintenance. I want a reusable maintenance-request triage and dispatch framework that helps a property manager intake, classify, prioritize, and route a tenant's request in a consistent, defensible, and tenant-respectful way. Research authoritative guidance on habitability standards, emergency-repair response expectations, and established property-management best practices for maintenance request handling, evidence gathering, and vendor dispatch. Compare different request types (no heat, water leak, electrical issue, pest infestation, appliance failure, cosmetic repair) and explain what urgency classification and response process each requires without assuming one triage template fits all. Build a practical process that begins at intake and continues through urgency classification, evidence-gathering, technician or vendor dispatch, tenant communication, and record-keeping. Test the process against several difficult fictional situations, including a tenant who reports a request as an emergency that turns out to be routine, conflicting information between the tenant's description and a technician's on-site assessment, a request that could affect multiple units in the same building, and a case where a vendor is unavailable and the response-time expectation is at risk. Maintain a living state scratchpad throughout the work, updating it after every step with sources found, urgency-classification rules, dispatch-decision rules, open questions, and scenario-test results, so the framework can be assembled from that scratchpad rather than reconstructed from memory at the end. The final deliverable should be a polished, reusable written framework a property management company could hand to any staff member handling maintenance requests.
I'm helping a small residential property management company that needs a reusable process for triaging and dispatching tenant maintenance requests before a technician is sent out. We've noticed inconsistent handling: some low-priority requests get dispatched same-day while genuine no-heat or water-leak emergencies sit in the queue, and staff sometimes misjudge urgency because there's no shared standard for what counts as an emergency versus routine maintenance. I want a reusable maintenance-request triage and dispatch framework that helps a property manager intake, classify, prioritize, and route a tenant's request in a consistent, defensible, and tenant-respectful way. Research authoritative guidance on habitability standards, emergency-repair response expectations, and established property-management best practices for maintenance request handling, evidence gathering, and vendor dispatch. Compare different request types (no heat, water leak, electrical issue, pest infestation, appliance failure, cosmetic repair) and explain what urgency classification and response process each requires without assuming one triage template fits all. Build a practical process that begins at intake and continues through urgency classification, evidence-gathering, technician or vendor dispatch, tenant communication, and record-keeping. Test the process against several difficult fictional situations, including a tenant who reports a request as an emergency that turns out to be routine, conflicting information between the tenant's description and a technician's on-site assessment, a request that could affect multiple units in the same building, and a case where a vendor is unavailable and the response-time expectation is at risk. Maintain a living state scratchpad throughout the work, updating it after every step with sources found, urgency-classification rules, dispatch-decision rules, open questions, and scenario-test results, so the framework can be assembled from that scratchpad rather than reconstructed from memory at the end. The final deliverable should be a polished, reusable written framework a property management company could hand to any staff member handling maintenance requests.