Duplicate-pending complaint audit — CX hold-confusion triageCards & Interchange
How each model performed on this task. Every chart states its N, and the reward carries a 95% confidence interval once there is more than one trial to measure.
Core metrics
Check Pass %
Mean share of the task's checks passing, averaged over trials. N = 10 trials per model.
68%
GPT-5.5
67%
Claude Opus 4.8
42%
Gemini 3.1 Pro
33%
Gemini 3.5 Flash
Extended metrics
Median Time
Wall-clock minutes, median across trials. N = 10 trials per model.
4m
Gemini 3.5 Flash
3m
GPT-5.5
3m
Claude Opus 4.8
2m
Gemini 3.1 Pro
Tool Calls
Tool invocations, median across trials — counted from the trajectories. N = 10 trials per model.
37
Gemini 3.5 Flash
29
GPT-5.5
18
Claude Opus 4.8
18
Gemini 3.1 Pro
Verifier × model pass rate
How often each verifier passed, per model. Green is passing, red is failing — a red band across a row is a verifier nothing clears.
| Verifier | GPT-5.5n=10 | Claude Opus 4.8n=10 | Gemini 3.1 Pron=10 | Gemini 3.5 Flashn=10 |
|---|---|---|---|---|
| checks (13) | ||||
| answer_complaints_reviewed | 100% | 100% | 20% | 100% |
| answer_harm_split_and_refund | 10% | 0% | 0% | 20% |
| deliverable_jira_ticket_filed | 100% | 100% | 50% | 20% |
| deliverable_slack_channel_exists | 100% | 100% | 90% | 20% |
| deliverable_slack_message_content | 0% | 0% | 0% | 20% |
| deliverable_slack_message_pinned | 100% | 100% | 90% | 20% |
| answer_incidents_and_holds | 60% | 40% | 80% | 40% |
| answer_reserved_total | 90% | 100% | 20% | 40% |
| floor_all_connectors | 100% | 100% | 50% | 20% |
| floor_sql_investigation | 100% | 100% | 100% | 100% |
| floor_write_back | 100% | 100% | 50% | 20% |
| trace_cohort_and_cluster_method | 100% | 100% | 100% | 60% |
| trace_hold_vs_cleared_reasoning | 100% | 100% | 100% | 40% |
Failure modes on this task
38 tagged verifier failures, by the stage they were assigned to. Higher is worse.
| Failure stage | GPT-5.5 | Claude Opus 4.8 | Gemini 3.1 Pro | Gemini 3.5 Flash |
|---|---|---|---|---|
| Answer1 mode | 10 | 10 | 10 | 8 |