Showing 64 of 64 tasks
Payments & Transfers
Funding ops is checking first-time account-funding pulls from linked counterparties that hit insufficient counterparty balance during processing and then failed again after self-healing retried them. Count original funding pulls, not retry rows.
Compliance & Regulatory
I'm putting together a Reg CC large-deposit hold exposure brief for mobile check deposits (MRDC). I only want deposits where the money actually reached the customer. For any banking day where a customer's deposits crossed the $5,525 large-deposit exception…
Risk & Fraud
My lead asked for a Q4 fraud impact report and I need to understand the scope of fraud related issues our customers have been experiencing. Rather than looking at specific cases, I need you to help me discover what is out there across our mailbox and support…
Customer & Account Analytics
Closing out the Capital One linking incident review and I am short on time. I need two things for the writeup: how many of our contacts got caught in that linking issue, and the engineering defect that was the actual root cause of it.
Reconciliation & Settlement
CX escalated a customer complaint in #banking: their check was debited, credited back after the processor returned it, and then debited again. Finance needs to confirm that this customer ultimately paid once, and Ops wants the whole-book exposure before any…
Subscriptions & Billing
ENG-7196 is about to ship a fix to the Bill Underfunded alert, and I need the blast-radius sign-off before it goes out. Start from the Confluence page "Bill Reserve & Underfunded/Catch-up/etc" — that page is the underfunded spec, so read it properly rather…
Risk & Fraud
Fraud ops handed me two person-application external ids to disposition against our warehouse before we reply to IDA — pull it from our books, not the mailbox. Primary case: apsn_11hcdakgtq32r7. Reconstruct the full lifecycle (application approval outcome…
Cards & Interchange
Mastercard pays us a yearly incentive on the settled qualifying signature volume under our current network deal. Pull that volume across all available history from Mastercard card events. Use the deal's definition of qualifying signature volume.
Cards & Interchange
A cardholder has complained through CX in #bugs_in_the_mainframe: they keep getting "limit reached" declines at ATMs even though they're well under their limit and have barely withdrawn anything. Find out whether this is a real, widespread problem, what it's…
Cards & Interchange
We're prepping the retro for the Additional Owners launch and there's no dashboard, so I need the real funnel pulled from the warehouse, measured against how the additional-owner card experience was actually specced. Start with the cohort itself: how many…
Customer & Account Analytics
CX is seeing card-activation date-of-birth failures again, and they think it is related to a known timezone bug from onboarding. There is an engineering ticket ENG-233 ('Invalid date - DOB') that describes the defect — start there to understand what went…
Subscriptions & Billing
How many subscriptions were canceled after the billing retry grace period ended? Reply with exactly one JSON object and nothing else, with this single key: - subscriptions_canceled_after_grace_exhaustion_count
Revenue & Fees
i am reviewing the economics of zeta3's astra card-to-card Instant Deposit fee (the fee customers pay to move money instantly through that product; you may also see it labeled instant transfer fee in places). check the Instant Deposit (card-to-card) product…
Payments & Transfers
Audit our non vip PaySomeone ach weekly limit compliance. Reply, as the final line, with exactly one json object with these keys: - vip_eligible_accounts_count: accounts qualifying as vip per PD-177 (count direct deposits as ppd ach credits).
Risk & Fraud
Fraud ops wants a backfill on ACH-return containment. Priya flagged another forbidden-code return where the owner had other Finoco accounts — per the Lock Handling runbook in Confluence (Product space, page 403 / p.629), when someone is the Creator of an ACH…
Payments & Transfers
Treasury recon flagged ACH pull-in deposits that showed as available before the processor file actually settled. Our Engineering Confluence page 'TP Updated ACH Api Build Plan' spells out the disbursement rule for ACH-debit deposits (money pulled from an…
Customer & Account Analytics
ENG-4821 follow-up: OwnerSync owner-write coverage. We need to know how completely the AdditionalPersonApplication OwnerSync pipeline actually fired — start on the 'Add Additional Account Owner' Engineering page in Confluence so you're using the same…
Compliance & Regulatory
Finance Ops is pulling together a quarter-end write-off + ACATS compliance pack and wants the findings posted where the team actually works. Please trace the engineering Jira that implements the past-due subscription invoice billing trigger and confirm the…
Payments & Transfers
Ops thinks some inbound ACH pulls are freeing up funds to members earlier than our hold rules allow. The hold policy is written up in the Bank KB Confluence page 'ACH Debit (Pull) Processing & Hold Schedule' — read that first. It tells you when the hold clock…
Revenue & Fees
I'm closing out the fee-revenue line for our annual invoicing report and I want the real picture, not the gross. Pull together the institutional fee revenue we actually collected from the customer-service fees we charge — out-of-network ATM (domestic and…
Deposits & Funding
Could you turn the customer thread in Freshdesk #592, “Mobile Deposit Clearing,” into an ops readout before Product changes the UI? Please start by reading the full thread—the missing acceptance and clear-date signals are the reason we are doing this.
Cards & Interchange
CX has escalated a run of complaints: a customer's card gets declined at the register, but the money is still held on their account and never comes back. Engineering ticket ENG-252 covers the same pattern — merchant auth holds that the processor claims it…
Reconciliation & Settlement
Flex Reserve is fully rolled out and the PM needs a launch-health audit before Thursday's review. Start from the Flex Reserve page in Confluence for how Overview bill-reserve balance is defined (active Smart + Flex reserves, and when Overview should show in…
Customer & Account Analytics
Product leadership is preparing a board slide comparing bill-tracking versus savings-goal feature adoption. They want a fair headcount comparison using each feature's own official product-report adoption definition—not a single shared population applied to…
Compliance & Regulatory
We're prepping 1099-INT for tax year 2023. A qualifying-account number is circulating in #zeta-fbo, and there's an earlier scoping note on the bank ops board for the 1099 Interest Project. Before we file I need a warehouse check on the team's working…
Risk & Fraud
Hey — need a hand with something ahead of the risk review. We have to put a proper number on how our fraud closures break down, and I've had three different figures quoted at me this month that don't reconcile with each other. I'd rather it got rebuilt from…
Compliance & Regulatory
Before we let Alloy live-auto-approve anything, I need the CP-74 experiment audited. The CX ticket about Alloy Return Reason Code is the context — Alloy runs a would-auto-approve flag on manual-review applications, and in the warehouse the recorded proxy for…
Payments & Transfers
CP-115 in CX Projects — the “Undelivered transfer” escalation — has come back round because we're about to raise a formal notification complaint with Piermont off the back of it, and I'd rather not do that on a theory. Read the ticket first: the transfer's…
Subscriptions & Billing
Of the subscription revenue we actually charged customers for, what percentage did we successfully collect? Reply with exactly one JSON object and nothing else, with this single key: - subscription_billed_revenue_collected_pct
Deposits & Funding
Hey, quick one but kind of important. We're drowning in 'where's my check money' tickets and I'm pretty sure a batch of our mobile check deposits just got stuck in processing and never actually paid out. Money never hit the customer, nobody released it, and…
Payments & Transfers
Hey — I'm doing the payments-ops weekly wire review and need two numbers from the CX stack, plus a ticket for the record. Our mailbox gets a notification from Piermont Bank every time we send an outbound wire. How many outbound wire-transfer notifications…
Payments & Transfers
CX keeps escalating customers locked for returned transfers who say their pending deposit already cleared. There's a thread in #cx-squad where someone asked engineers to sanity-check the metabase chart on accounts locked per week due to first-transfer returns.
Cards & Interchange
We keep getting the same escalation. CP-123 is the latest: user 22576 says Enterprise hit their Finoco card. But that member also complained three weeks earlier about a *pending* Enterprise transaction, and CX thinks that is the real pattern.
Revenue & Fees
I'm closing out the foreign transaction fee line for revenue reporting. Across all history, how much foreign transaction fee revenue did we ACTUALLY COLLECT AND KEEP from customers? Important data gotcha: the ledger keeps two different fee-amount columns and…
Revenue & Fees
The model looks good but a couple of the inputs feel off and I want to sanity-check them against the real numbers before we lean on it. In this unit-economics model the monthly maintenance fee is fee revenue on the eligible account base — so I need to know…
Cards & Interchange
CX escalated a customer and I'd like you to size the problem behind it. Her card declined at the till, but the account still got authorized three times for the same amount and two of those holds are still sitting against her balance. It's card 49370 on…
Risk & Fraud
Support wants the repeat manual-review reapplication offenders blocked. The CX ticket about Manual Review Accounts (in Jira) has the support context - users who keep reapplying, dodge documentation, and stay stuck in manual review. Read that ticket, then…
Cards & Interchange
It's annual submission time on the Mastercard deal and I need the performance-volume number that goes in the letter. Two places carry the ground rules: BO-8 is the negotiation record and has David's answers on what counts as qualified, and BO-25 has the…
Compliance & Regulatory
I am finalizing the Q2 FBO change-management controls attestation and need the customer info-change review control tested end to end. There is an engineering ticket about building the Jarvis UI to review and approve user info change requests — read it first…
Reconciliation & Settlement
Treasury found a few monthly opening balances that may not have carried forward from the prior close. Please investigate this as a rollover-control issue. Start with the Confluence page 'Account Balance Mechanics & Captures', then use the warehouse to audit…
Risk & Fraud
Hey, need a hand on something from risk. A member is disputing that we locked their joint card account, and it's made us nervous that our locks maybe didn't actually stop the cards the way they're supposed to. So I want to double check every joint account…
Reconciliation & Settlement
It's the monthly loss-reserve close and Finance cannot sign off — the charge-off sweep doesn't tie to loss_records, and CX says some closing customers briefly saw $0 instead of their true negative balance. Start in Jira with the Engineering ticket on charge…
Risk & Fraud
Hey — IDA bounced us two more 'not-me' notices and I need disposition codes from our own books before we reply. Do not assume they land the same way. Cases (warehouse tp_ids; older apsn_ ids from the mailbox are not in this catalog): • Case A…
Reconciliation & Settlement
Priya (Bills PM) needs the paid-vs-outstanding tie-out before Zetaverse ships. The Bills calendar and history spec in Confluence ('4.3.4 Bill Cal & History') is clear: a paid bill must show the matching settled debit in history — start there for the lifecycle…
Payments & Transfers
Compute, across all history, for automation envelope credits into customer Goal and BillReserve targets: (1) how many successful credits genuinely landed, and (2) the total US-dollar amount actually credited. Count only successful envelope credits — exclude…
Risk & Fraud
Our IDA identity-analytics partner keeps sending back “not-me” non-authorization claims with the wrong resolution code on them, and before we refile the whole batch I need it reconciled against what actually happened in our own records.
Reconciliation & Settlement
Before we green-light spend-from rules on virtual debit cards, product wants to know whether the envelope behaviour we actually shipped matches what we specified. DES-152 is the spec — start there and read it properly, because it is the whole basis of this…
Cards & Interchange
CX reopened ENG-318 — incremental authorization holds were dropped, depressing available balances. Read ENG-318 for the signature: approved incremental-auth-request on a trace that already has a pending Tran, then a hold-release archives the Tran.
Cards & Interchange
CX just flagged this in #bugs_in_the_mainframe: customers were seeing their card transactions decline, but the money still showed up as a pending hold on their account. Word is the card processor went back and reversed a batch of those auths to clear the…
Cards & Interchange
Using the card_events table, build a production decline-exposure profile across the entire table. Before aggregating exposure metrics, inspect distinct decline_reason values and exclude only synthetic/test-tagged noise rows (not genuine production decline…
Revenue & Fees
I'm preparing our multi-year fee-revenue review and need you to work through it end to end. Throughout, "net institutional fee revenue" means the customer service fees we actually collected — what we were able to take from the customer, net of…
Payments & Transfers
Picking up CP-31 for you — the Spend From complaint on account 1178 (user 333). Engineering won't touch it without numbers, so I need the whole thing reconstructed from the warehouse rather than taken on the member's word. Read CP-31 first: the member's own…
Cards & Interchange
Finance needs an independent bottom-up rebuild of card processing volume before quarter-end close. The Engineering ticket ENG-959 about ingesting transactions for segmentation and interchange calculations is the context — Finance pulls interchange from…
Risk & Fraud
Hey — sanity check on the backtest before tomorrow's ENG-14 Risk review. The draft matched each old pending pull to the funding flags on the account row today. Work from ENG-14 — guardrail, backtest population, risk treatment, sign-off criteria — and follow…
Payments & Transfers
Product leadership is questioning whether our savings Goal automation is actually working as advertised. They've heard anecdotal reports that money isn't making it into users' Goal accounts reliably, and they want hard numbers before the next board deck.
Compliance & Regulatory
Hey — I'm pulling together our quarterly card-network review for the compliance memo and need a couple of things. For the Reg BI section, just confirm three points for me: the year SEC Regulation Best Interest took effect; that it applies to broker-dealers…
Risk & Fraud
Hey, compliance just asked us to put together a quick brief on how we handle overdraft and NSF situations. Can you dig through our Confluence docs, the engineering tickets in Jira, and the warehouse to answer a few things? Some of this is only written down on…
Customer & Account Analytics
Please build a case for the CFO on whether our customer acquisition spend is justified given current churn. The growth squad channel has discussions about our ad budget with Google, Apple, and Meta that I need to review. PERSON_106486_NAME was managing the ad…
Cards & Interchange
hey, can you dig into something for me when you get a sec? ops was venting in #banking that we keep seeing force-captured card charges hit accounts after customers have already closed them, and it's quietly bleeding us. finance wants a real number for the…
Revenue & Fees
Can you take the institutional-fee line for the invoicing close? I need an all-time tie-out from the fee-adjustment ledger and a refund-control check that Bank Operations can follow up. Cover domestic and international out-of-network ATM fees, wires, foreign…
Subscriptions & Billing
CX escalated a member who got double-charged for rent after moving her bill due date — the exact scenario Engineering documented on the Confluence page about editing bill due dates and the pitfalls that creates. Start there so you're using the same…
Risk & Fraud
I need to get ahead of the open dispute queue before the standup session. First, check how many open dispute tickets we currently have. I was handling ticket 25675, which was a fraud case, and 52850 was a USPS phishing scam where someone got tricked by a fake…
Compliance & Regulatory
It is quarter-end and I am putting together the compliance and audit picture for Bank Operations. I do not have ticket numbers in front of me, so you will have to work out which ones I mean. Where did our audits land? I mean the Bank Ops items with "audit" in…
Risk & Fraud
We've got a stack of CX escalations from members who got locked out right after we shipped (and then fixed) an onboarding funding bug: the app re-showed the 'fund your account' step to people who had already set funding up, so a second, identical…
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