Fraud Dispute Triage - Freshdesk & Slack CoordinationRisk & Fraud

Task prompt

I need to get ahead of the open dispute queue before the standup session. First, check how many open dispute tickets we currently have. I was handling ticket 25675, which was a fraud case, and 52850 was a USPS phishing scam where someone got tricked by a fake address change site. Pull the full history on both so I can assess where the CX team left off — especially whether the customer on 25675 confirmed their card was terminated — and give me a simple summary for each one. The fraud case on 25675 is serious enough to bump to high priority. Leave a private triage note on 25675 saying "Triaged: confirmed physical card fraud, card terminated by customer, escalating to priority 3 for expedited review. Pattern matches similar unauthorized tx reports this quarter." and on 52850 saying "Triaged: phishing/scam site mimicking USPS. Customer card info compromised. Monitoring for additional unauthorized charges. Linked to CP-194 for tracking." I also want to start up a coordination channel for this wave of fraud cases so the team has a single place to track them. Create "fraud-triage-latest", set a clear purpose that identifies it as the coordination point for June fraud/dispute escalations and ticket tracking, post a triage summary there covering both tickets and how many open dispute tickets are in the queue, and pin that message so nobody misses it.