Q4 Fraud Impact Report - Email & Ticket InvestigationRisk & Fraud

Arguments

userId=me, q=fraud OR fraudulent OR unauthorized OR "account takeover" OR suspicious OR scam, maxResults=100

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6824
        messages:
          -
            id: e7f07192-8a12-52b8-97a8-9b7185418edd
            threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
            labelIds: []
            snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
            historyId: 6822
            internalDate: 1636137999000
            sizeEstimate: 3605

… 3,022 more characters of output in the raw trajectory.

Arguments

userId=me, q=fraud OR fraudulent OR unauthorized OR "account takeover" OR suspicious OR scam, maxResults=500

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    messages:
      -
        id: 6d8765ee-7c21-5299-9a48-cbfa5db98d9d
        threadId: e69c31fe-462a-5d62-b10a-3dac3ee3d709
      -
        id: 44238ef2-fd06-5bdd-9ec1-ef83a631026a
        threadId: c70af82f-3958-5f35-b91c-cd1fb2882134
      -
        id: e960be8b-bb90-5bb9-98fc-e1c63a41a539
        threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
      -
        id: a63e331d-fe51-5c4f-81df-0fd1266453c6
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
      -
        id: ccc7876e-2f3e-516c-870a-e3ace6975c84
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
      -
        id: c3771fcc-30a5-5e3d-8407-f3c8844d189f
        threadId: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
      -
        id: bdfdfe11-eeb9-5284-b6f2-76fb8141f432

… 2,142 more characters of output in the raw trajectory.

Arguments

query=status:3 AND tag:'fraud', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND type:'Fraud', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'unauthorized', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

userId=me, id=e69c31fe-462a-5d62-b10a-3dac3ee3d709, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: e69c31fe-462a-5d62-b10a-3dac3ee3d709
    snippet: Verify your login for PERSON_103561_EMAIL We detected a suspicious login attempt for your Shopify account (PERSON_103561_EMAIL). If this was you, use the verification code below to log in securely. 7…
    historyId: 11659
    messages:
      -
        id: 6d8765ee-7c21-5299-9a48-cbfa5db98d9d
        threadId: e69c31fe-462a-5d62-b10a-3dac3ee3d709
        labelIds: []
        snippet: Verify your login for PERSON_103561_EMAIL We detected a suspicious login attempt for your Shopify account (PERSON_103561_EMAIL). If this was you, use the verification code below to log in securely. 7…
        historyId: 11659
        internalDate: 1709927297000
        sizeEstimate: 1004
        classificationLabelValues: []
        payload: {}

… 696 more characters of output in the raw trajectory.

Arguments

userId=me, id=c70af82f-3958-5f35-b91c-cd1fb2882134, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: c70af82f-3958-5f35-b91c-cd1fb2882134
    snippet: Hey there! MASTERCARD has notified us that the virtual debit card you have ending in digits 1242 was part of a merchant database that may have been compromised. To defend against potential fraud we h…
    historyId: 6708
    messages:
      -
        id: 44238ef2-fd06-5bdd-9ec1-ef83a631026a
        threadId: c70af82f-3958-5f35-b91c-cd1fb2882134
        labelIds: []
        snippet: Hey there! MASTERCARD has notified us that the virtual debit card you have ending in digits 1242 was part of a merchant database that may have been compromised. To defend against potential fraud we h…
        historyId: 6708
        internalDate: 1698089159000
        sizeEstimate: 2005
        classificationLabelValues: []
        payload: {}

… 696 more characters of output in the raw trajectory.

Arguments

userId=me, id=ecea34af-b2fe-532a-9b51-d1afbfe33735, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: ecea34af-b2fe-532a-9b51-d1afbfe33735
    snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
    historyId: 38
    messages:
      -
        id: 4a18057c-8301-5093-a201-55afdf5e6516
        threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
        labelIds: []
        snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
        historyId: 36
        internalDate: 1678032305000
        sizeEstimate: 6032
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=b69ecd11-299e-5d9d-824b-7ee7c5a5b730, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
    snippet: Critical Alert High risk of fraud detected Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent. Lumene richard placed orde…
    historyId: 1919
    messages:
      -
        id: ccc7876e-2f3e-516c-870a-e3ace6975c84
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
        labelIds: []
        snippet: Critical Alert High risk of fraud detected Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent. Lumene richard placed orde…
        historyId: 1918
        internalDate: 1674764121000
        sizeEstimate: 1147
        classificationLabelValues: []
        payload: {}

… 2,091 more characters of output in the raw trajectory.

Arguments

userId=me, id=39b5fa13-5606-5bf8-ba0a-0b513edcad4d, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
    snippet: I need help with my account someone is using this forr fraudulent reasons and I would like to have my account closed also all account statements from when it was opened until I requested this closure
    historyId: 11627
    messages:
      -
        id: c3771fcc-30a5-5e3d-8407-f3c8844d189f
        threadId: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
        labelIds: []
        snippet: I need help with my account someone is using this forr fraudulent reasons and I would like to have my account closed also all account statements from when it was opened until I requested this closure
        historyId: 11621
        internalDate: 1672904580000
        sizeEstimate: 407
        classificationLabelValues: []
        payload:
          partId: ""

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=b993ddfb-bb7e-5eb6-b007-704e92afd27a, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: b993ddfb-bb7e-5eb6-b007-704e92afd27a
    snippet: Hello [PERSON_NAME_5482], Thanks for reaching out. You do not have an open account at this time with [ORGANIZATION_0001], it is still in the application process. If you believe this application was s…
    historyId: 16701
    messages:
      -
        id: 99754815-dfb0-5ddf-bb73-d4bbb2eb58e0
        threadId: b993ddfb-bb7e-5eb6-b007-704e92afd27a
        labelIds: []
        snippet: Hello [PERSON_NAME_5482], Thanks for reaching out. You do not have an open account at this time with [ORGANIZATION_0001], it is still in the application process. If you believe this application was s…
        historyId: 16700
        internalDate: 1659661684000
        sizeEstimate: 2330
        classificationLabelValues: []
        payload: {}

… 1,751 more characters of output in the raw trajectory.

Arguments

userId=me, id=bd24692e-64a1-5cce-a8e3-473a51115966, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: bd24692e-64a1-5cce-a8e3-473a51115966
    snippet: Howdy do [PERSON_NAME_16272], Hoping all is well with you two! We're reaching out because we see that you were recently looking into funding your account. Did you have any questions around that, or i…
    historyId: 29602
    messages:
      -
        id: 63f7b1a6-9dd0-580a-a0c4-253fcf895912
        threadId: bd24692e-64a1-5cce-a8e3-473a51115966
        labelIds: []
        snippet: Howdy do [PERSON_NAME_16272], Hoping all is well with you two! We're reaching out because we see that you were recently looking into funding your account. Did you have any questions around that, or i…
        historyId: 29598
        internalDate: 1655251638000
        sizeEstimate: 1583
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d
    snippet: I did not register for this account. Please cancel it immediately and send me evidence that it has been canceled. If this is a checking account, which it appears to be, I have put a freeze on opening…
    historyId: 25325
    messages:
      -
        id: 7712cf4c-3d60-5f71-980d-2c3ed26ed94e
        threadId: 6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d
        labelIds: []
        snippet: I did not register for this account. Please cancel it immediately and send me evidence that it has been canceled. If this is a checking account, which it appears to be, I have put a freeze on opening…
        historyId: 25321
        internalDate: 1655295339000
        sizeEstimate: 2164
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

query=status:3 AND tag:'scam', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'suspicious', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      to_emails: null
      id: 1
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      description: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      created_at: 2020-09-09T19:28:58Z
      updated_at: 2020-09-09T19:28:58Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false

… 3,021 more characters of output in the raw trajectory.

Arguments

updated_since=2020-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=100, page=1, include=description,requester

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 6758
    priority: 1
    requester_id: null
    responder_id: 42
    source: 2
    status: 5
    subject: Help with Lovebugs🥰 Account
    to_emails: null
    id: 76694
    type: null
    created_at: 2024-09-04T00:45:51Z
    updated_at: 2025-05-27T14:10:41Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Help with Lovebugs🥰 Account
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      sam_disabled_at: 2024-09-04 00:45:56.467012
    description: Help with Lovebugs🥰 Account
    description_text: Help with Lovebugs🥰 Account
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  - {}

… 3,025 more characters of output in the raw trajectory.

Arguments

updated_since=2020-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=100, page=2, include=description,requester

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 16237
    priority: 1
    requester_id: null
    responder_id: null
    source: 2
    status: 3
    subject: Welcome to your first transaction!
    to_emails: null
    id: 91985
    type: null
    created_at: 2025-05-09T16:34:30Z
    updated_at: 2025-05-09T16:34:30Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Welcome to your first transaction!
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      source_id: 6227341
    description: Welcome to your first transaction!
    description_text: Welcome to your first transaction!
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  - {}

… 3,021 more characters of output in the raw trajectory.

Arguments

updated_since=2020-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=100, page=3, include=description,requester

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 7934
    priority: 1
    requester_id: null
    responder_id: null
    source: 2
    status: 3
    subject: Welcome to your first transaction!
    to_emails: null
    id: 91884
    type: null
    created_at: 2025-05-09T16:20:19Z
    updated_at: 2025-05-09T16:20:19Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Welcome to your first transaction!
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      source_id: 6226168
    description: Welcome to your first transaction!
    description_text: Welcome to your first transaction!
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  - {}

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND type:'Dispute', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'dispute', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'card', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'account_takeover', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'ato', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND created_at:>'2025-01-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 2971
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 81268
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2025-01-01T00:16:48Z
      updated_at: 2025-01-01T00:16:49Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2025-01-01', page=2

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 2971
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 81318
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2025-01-01T22:42:15Z
      updated_at: 2025-01-01T22:42:15Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2024-01-01' AND created_at:<'2025-01-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 7764
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Hey...
      to_emails: null
      id: 56635
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Hey...
      description: Hey...
      created_at: 2024-01-01T00:48:11Z
      updated_at: 2024-01-01T00:48:11Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 4392864
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2

… 3,031 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2023-01-01' AND created_at:<'2024-01-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 12812
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 9287
      priority: 1
      requester_id: null
      responder_id: 42
      source: 2
      status: 3
      subject: Get help
      to_emails: null
      id: 35007
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Get help
      description: Get help
      created_at: 2023-01-01T00:32:04Z
      updated_at: 2023-01-04T10:00:00Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        received_helpdesk_autoresponse: 2023-01-01 00:32:05.022748
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1

… 3,030 more characters of output in the raw trajectory.

Arguments

catalog_name=zeta3, schema_name=rds, max_results=50, omit_columns=true, omit_properties=true, omit_username=true

Output

tables:
  -
    name: account_applications
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.account_applications
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T04:58:37+00:00
    updated_at: 2026-07-15T04:58:37+00:00
  -
    name: account_ownerships
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.account_ownerships
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T04:58:43+00:00
    updated_at: 2026-07-15T04:58:43+00:00
  -
    name: account_person_applications
    catalog_name: zeta3
    schema_name: rds
    table_type: E

… 11,021 more characters of output in the raw trajectory.

Arguments

catalog_name=zeta3, schema_name=rds, max_results=50, page_token=50, omit_columns=true, omit_properties=true, omit_username=true

Output

tables:
  -
    name: kyc_data
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.kyc_data
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T05:19:02+00:00
    updated_at: 2026-07-15T05:19:02+00:00
  -
    name: ledger_items
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.ledger_items
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T05:19:17+00:00
    updated_at: 2026-07-15T05:19:17+00:00
  -
    name: limit_restriction_changes
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL

… 11,021 more characters of output in the raw trajectory.

Arguments

catalog_name=zeta3, schema_name=rds, max_results=50, page_token=100, omit_columns=true, omit_properties=true, omit_username=true

Output

tables:
  -
    name: cohorts
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.cohorts
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-24T23:19:15+00:00
    updated_at: 2026-07-24T23:19:15+00:00
  -
    name: comment_read_receipts
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.comment_read_receipts
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-24T23:19:15+00:00
    updated_at: 2026-07-24T23:19:15+00:00
  -
    name: companions
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL

… 11,021 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.conversations

Output

name: conversations
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.conversations
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 91262
  zeta3.sample_row_count: 91262
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: BIGINT
    type_text: BIGINT
    position: 0
    nullable: true
    comment: ""
  -
    name: source_type
    type_name: VARCHAR
    type_text: VARCHAR
    position: 1
    nullable: true
    comment: ""
  -
    name: source_id
    type_name: BIGINT
    type_text: BIGINT
    position: 2
    nullable: true
    comment: ""
  -
    name: chat_enabled

… 3,477 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.content_updates

Output

name: content_updates
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.content_updates
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 14
  zeta3.sample_row_count: 14
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: BIGINT
    type_text: BIGINT
    position: 0
    nullable: true
    comment: ""
  -
    name: title
    type_name: VARCHAR
    type_text: VARCHAR
    position: 1
    nullable: true
    comment: ""
  -
    name: body
    type_name: VARCHAR
    type_text: VARCHAR
    position: 2
    nullable: true
    comment: ""
  -
    name: creator_id
    type_name: BIGINT

… 1,429 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.admin_notes

Output

name: admin_notes
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.admin_notes
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 2567
  zeta3.sample_row_count: 2567
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: INT
    type_text: INT
    position: 0
    nullable: true
    comment: ""
  -
    name: creator_id
    type_name: INT
    type_text: INT
    position: 1
    nullable: true
    comment: ""
  -
    name: creator_type
    type_name: STRING
    type_text: STRING
    position: 2
    nullable: true
    comment: ""
  -
    name: source_id
    type_name: INT

… 912 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.admins

Output

name: admins
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.admins
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 19
  zeta3.sample_row_count: 19
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: BIGINT
    type_text: BIGINT
    position: 0
    nullable: true
    comment: ""
  -
    name: first_name
    type_name: VARCHAR
    type_text: VARCHAR
    position: 1
    nullable: true
    comment: ""
  -
    name: last_name
    type_name: VARCHAR
    type_text: VARCHAR
    position: 2
    nullable: true
    comment: ""
  -
    name: email
    type_name: VARCHAR

… 3,163 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.conversation_categories

Output

name: conversation_categories
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.conversation_categories
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 55
  zeta3.sample_row_count: 55
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: BIGINT
    type_text: BIGINT
    position: 0
    nullable: true
    comment: ""
  -
    name: name
    type_name: VARCHAR
    type_text: VARCHAR
    position: 1
    nullable: true
    comment: ""
  -
    name: created_at
    type_name: TIMESTAMP
    type_text: TIMESTAMP
    position: 2
    nullable: true
    comment: ""
  -
    name: updated_at

… 294 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.conversation_category_conversations

Output

name: conversation_category_conversations
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.conversation_category_conversations
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 41023
  zeta3.sample_row_count: 41023
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: BIGINT
    type_text: BIGINT
    position: 0
    nullable: true
    comment: ""
  -
    name: conversation_id
    type_name: BIGINT
    type_text: BIGINT
    position: 1
    nullable: true
    comment: ""
  -
    name: conversation_category_id
    type_name: BIGINT
    type_text: BIGINT
    position: 2
    nullable: true
    comment: ""

… 511 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.comments

Output

name: comments
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: Support comments: free-text body, stripped_body, embedded PII
full_name: zeta3.rds.comments
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-1
  zeta3.total_row_count: 308106
  zeta3.sample_row_count: 308106
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: INT
    type_text: INT
    position: 0
    nullable: true
    comment: ""
  -
    name: body
    type_name: STRING
    type_text: STRING
    position: 1
    nullable: true
    comment: PII: class.email_address|class.location|class.name|class.phone_number|class.url
  -
    name: creator_id
    type_name: INT
    type_text: INT

… 4,522 more characters of output in the raw trajectory.

Arguments

catalog=zeta3, schema=rds, wait_timeout=10s, row_limit=50, statement=WITH fraud_convos AS (
  SELECT DISTINCT c.id
  FROM conversations c
  LEFT JOIN comments cm ON cm.conversation_id = c.id AND cm.deleted_at IS NULL
  WHERE (c.helpdesk_status = 'pending' OR c.status = 'pending')
    AND c.resolved_at IS NULL
    AND (
      lower(coalesce(c.subject,'')) LIKE '%fraud%'
      OR lower(coalesce(c.subject,'')) LIKE '%unauthor%'
      OR lower(coalesce(c.subject,'')) LIKE '%scam%'
      OR lower(coalesce(c.subject,'')) LIKE '%hack%'
      OR lower(coalesce(c.subject,'')) LIKE '%stolen%'
      OR l

… 1,244 more characters of arguments in the raw trajectory.

Output

statement_id: 98642a40-39bd-4063-8777-d41fc42b31b7
status:
  state: SUCCEEDED
manifest:
  format: JSON_ARRAY
  schema:
    column_count: 13
    columns:
      -
        name: id
        position: 0
        type_name: LONG
        type_text: BIGINT
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: subject
        position: 1
        type_name: STRING
        type_text: VARCHAR
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: created_at
        position: 2
        type_name: TIMESTAMP
        type_text: TIMESTAMP
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: updated_at

… 11,021 more characters of output in the raw trajectory.

Arguments

id=90798, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: 1663
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 5
  subject: Let Mobile - 6166613
  id: 90798
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2025-04-12T18:16:50Z
  updated_at: 2025-05-08T17:03:08Z
  due_by: null
  fr_due_by: null
  description_text: Let Mobile - 6166613
  description: Let Mobile - 6166613
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2025-04-12 18:16:50.411696
    sam_disabled_at: 2025-04-14 13:41:48.832962
  tags: []
  conversations:
    -
      body_text: |
        Let Mobile
        -$21.19
        [DATE_113459]
        
        Fraudulent transaction, we didn’t make this. 
        
        <!--cx_source_data:{"format":"t

… 3,020 more characters of output in the raw trajectory.

Arguments

id=90798, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    body_text: |
      Let Mobile
      -$21.19
      [DATE_113459]
      
      Fraudulent transaction, we didn’t make this. 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    body: |
      Let Mobile
      -$21.19
      [DATE_113459]
      
      Fraudulent transaction, we didn’t make this. 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    structured_body: null
    id: 305179
    incoming: true
    private: false
    user_id: 1214
    support_email: null
    source: 0
    ticket_id: 90798
    created_at: 2025-04-12T18:16:50Z
    updated_at: 2025-04-12T18:16:50Z
    from_email: null
    to_emails: []
    cc_emails: []
    bcc_emails: []
    last_edited_at: null
    last_edited_user_id: null
  -
    body_text: Thanks for your message [PERSON_NAME_6251]! I'll get back to you within [DATE_2770] or less. Meanwhile, you might find a quick answer in our frequently

… 2,495 more characters of output in the raw trajectory.

Arguments

id=90942, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: 10142
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 5
  subject: ABCmouse.com - 6185168
  id: 90942
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2025-04-20T10:51:48Z
  updated_at: 2025-05-08T17:03:56Z
  due_by: null
  fr_due_by: null
  description_text: ABCmouse.com - 6185168
  description: ABCmouse.com - 6185168
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2025-04-20 10:51:48.610712
  tags: []
  conversations:
    -
      body_text: |
        ABCmouse.com
        -$14.99
        [DATE_113518] this is an unauthorized  transaction I contacted the vendor and couldn't find anything in [PERSON_NAME_0003] system. 
        
        <!-

… 2,501 more characters of output in the raw trajectory.

Arguments

id=90942, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    body_text: |
      ABCmouse.com
      -$14.99
      [DATE_113518] this is an unauthorized  transaction I contacted the vendor and couldn't find anything in [PERSON_NAME_0003] system. 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    body: |
      ABCmouse.com
      -$14.99
      [DATE_113518] this is an unauthorized  transaction I contacted the vendor and couldn't find anything in [PERSON_NAME_0003] system. 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    structured_body: null
    id: 305898
    incoming: true
    private: false
    user_id: 64592
    support_email: null
    source: 0
    ticket_id: 90942
    created_at: 2025-04-20T10:51:48Z
    updated_at: 2025-04-20T10:51:48Z
    from_email: null
    to_emails: []
    cc_emails: []
    bcc_emails: []
    last_edited_at: null
    last_edited_user_id: null
  -
    body_text: Thanks fo

… 1,569 more characters of output in the raw trajectory.

Arguments

id=90816, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: 1663
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 5
  subject: Let Mobile - 6166610
  id: 90816
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2025-04-13T11:30:24Z
  updated_at: 2025-04-21T14:19:47Z
  due_by: null
  fr_due_by: null
  description_text: Let Mobile - 6166610
  description: Let Mobile - 6166610
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2025-04-13 11:30:24.678462
    sam_disabled_at: 2025-04-14 13:42:04.283799
  tags: []
  conversations:
    -
      body_text: |
        Let Mobile
        -$35.31
        [DATE_113459]
        
        This is a fraudulent transaction. Neither [PERSON_NAME_5326] or [PERSON_NAME_37929]

… 3,020 more characters of output in the raw trajectory.

Arguments

id=90816, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    body_text: |
      Let Mobile
      -$35.31
      [DATE_113459]
      
      This is a fraudulent transaction. Neither [PERSON_NAME_5326] or [PERSON_NAME_37929] made this transaction. Please cancel and refund it asap. 
      
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    body: |
      Let Mobile
      -$35.31
      [DATE_113459]
      
      This is a fraudulent transaction. Neither [PERSON_NAME_5326] or [PERSON_NAME_37929] made this transaction. Please cancel and refund it asap. 
      
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    structured_body: null
    id: 305231
    incoming: true
    private: false
    user_id: 1214
    support_email: null
    source: 0
    ticket_id: 90816
    created_at: 2025-04-13T11:30:24Z
    updated_at: 2025-04-13T11:30:24Z
    from_email: null
    to_emails: []
    cc_emails: []
    bcc_emails: []
    last_edited_at: null

… 2,691 more characters of output in the raw trajectory.

Arguments

userId=me, id=05cd7869-df18-5d12-9907-fed0d4da37a3, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 05cd7869-df18-5d12-9907-fed0d4da37a3
    snippet: Please Contact card holder ASAP ([PERSON_NAME_13129] at [PHONE_7108]) re: fraudulent activity on card xxxx-xxxx-xxxx-9495. I am the other cardholder on this [ORGANIZATION_0001] account. Regards, [PER…
    historyId: 11251
    messages:
      -
        id: e34857e3-a14a-5d88-916d-e835c4d764dc
        threadId: 05cd7869-df18-5d12-9907-fed0d4da37a3
        labelIds: []
        snippet: Please Contact card holder ASAP ([PERSON_NAME_13129] at [PHONE_7108]) re: fraudulent activity on card xxxx-xxxx-xxxx-9495. I am the other cardholder on this [ORGANIZATION_0001] account. Regards, [PER…
        historyId: 11251
        internalDate: 1655131110000
        sizeEstimate: 440
        classificationLabelValues: []
        payload: {}

… 675 more characters of output in the raw trajectory.

Arguments

userId=me, id=9d229235-2f43-5f68-b015-72e65bf0994d, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 9d229235-2f43-5f68-b015-72e65bf0994d
    snippet: Hoping you might be able to help me out, I'm dealing with quite a bit of fraud and identity theft as of late. My info is as follows [PERSON_NAME_16416] 1131 Aldenwood Ave Las Vegas NV [ZIP_CODE_9601]…
    historyId: 14709
    messages:
      -
        id: f86d0191-e72e-5288-b41a-6d383606de48
        threadId: 9d229235-2f43-5f68-b015-72e65bf0994d
        labelIds: []
        snippet: Hoping you might be able to help me out, I'm dealing with quite a bit of fraud and identity theft as of late. My info is as follows [PERSON_NAME_16416] 1131 Aldenwood Ave Las Vegas NV [ZIP_CODE_9601]…
        historyId: 14704
        internalDate: 1652610613000
        sizeEstimate: 581
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=ca2d801f-8246-57de-8f57-7067752305c4, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: ca2d801f-8246-57de-8f57-7067752305c4
    snippet: So Im out 1200 because you guys declined a dispute and there's no way you contacted the merchant. If you can not fix this i will Contact the police department and take you guys to court. This is the …
    historyId: 13924
    messages:
      -
        id: 8d8f1356-f301-56f7-b841-8ff63e02c714
        threadId: ca2d801f-8246-57de-8f57-7067752305c4
        labelIds: []
        snippet: So Im out 1200 because you guys declined a dispute and there's no way you contacted the merchant. If you can not fix this i will Contact the police department and take you guys to court. This is the …
        historyId: 13918
        internalDate: 1645458632000
        sizeEstimate: 508
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=daf96f1d-b939-5625-8fb9-28d741d5dc76, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: daf96f1d-b939-5625-8fb9-28d741d5dc76
    snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
    historyId: 4570
    messages:
      -
        id: b3d5c14a-fd8e-5c69-a42c-13071c737dc8
        threadId: daf96f1d-b939-5625-8fb9-28d741d5dc76
        labelIds: []
        snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
        historyId: 4569
        internalDate: 1640013274000
        sizeEstimate: 522
        classificationLabelValues: []
        payload: {}

… 1,919 more characters of output in the raw trajectory.

Arguments

userId=me, id=69d40faf-863d-573d-9c22-88d7cbc3c4de, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
    snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
    historyId: 6824
    messages:
      -
        id: e7f07192-8a12-52b8-97a8-9b7185418edd
        threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        labelIds: []
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6822
        internalDate: 1636137999000
        sizeEstimate: 3605
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=e317721b-5453-542a-8860-087fd9b5f568, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: e317721b-5453-542a-8860-087fd9b5f568
    snippet: Hi there, PERSON_77404_NAME! Thanks for your note. I've actually sent a few messages to you but totally hear that you may be having trouble seeing them from within the app. It's a high priority to ge…
    historyId: 12722
    messages:
      -
        id: 2a2443b5-73f7-5ab1-923c-9208e0c80e9e
        threadId: e317721b-5453-542a-8860-087fd9b5f568
        labelIds: []
        snippet: Hi there, PERSON_77404_NAME! Thanks for your note. I've actually sent a few messages to you but totally hear that you may be having trouble seeing them from within the app. It's a high priority to ge…
        historyId: 12712
        internalDate: 1615515726000
        sizeEstimate: 3458
        classificationLabelValues: []
        payload: {}

… 3,021 more characters of output in the raw trajectory.

Arguments

userId=me, id=82a70048-548e-55f2-b881-5b29c9dece9b, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 82a70048-548e-55f2-b881-5b29c9dece9b
    snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
    historyId: 23959
    messages:
      -
        id: 5896d867-03cd-5719-a75b-6bb7f832998e
        threadId: 82a70048-548e-55f2-b881-5b29c9dece9b
        labelIds: []
        snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
        historyId: 23958
        internalDate: 1614162088000
        sizeEstimate: 3331
        classificationLabelValues: []
        payload: {}

… 1,979 more characters of output in the raw trajectory.

Arguments

userId=me, id=f5362e11-3ce4-5212-8251-11cfde2373e8, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: f5362e11-3ce4-5212-8251-11cfde2373e8
    snippet: Hi there, [PERSON_NAME_6553], Are you ready? We’ve got good news coming your way. Keep an eye on your inbox later this week for your special access to [ORGANIZATION_0001]'s Joint Cards (https://t.yes…
    historyId: 1720
    messages:
      -
        id: c2ab5ec3-518d-5144-83a8-33b050c97ab3
        threadId: f5362e11-3ce4-5212-8251-11cfde2373e8
        labelIds: []
        snippet: Hi there, [PERSON_NAME_6553], Are you ready? We’ve got good news coming your way. Keep an eye on your inbox later this week for your special access to [ORGANIZATION_0001]'s Joint Cards (https://t.yes…
        historyId: 1709
        internalDate: 1606771113000
        sizeEstimate: 3114
        classificationLabelValues: []

… 3,021 more characters of output in the raw trajectory.

Arguments

userId=me, id=39b5fa13-5606-5bf8-ba0a-0b513edcad4d, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
    snippet: I need help with my account someone is using this forr fraudulent reasons and I would like to have my account closed also all account statements from when it was opened until I requested this closure
    historyId: 11627
    messages:
      -
        id: c3771fcc-30a5-5e3d-8407-f3c8844d189f
        threadId: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
        labelIds: []
        snippet: I need help with my account someone is using this forr fraudulent reasons and I would like to have my account closed also all account statements from when it was opened until I requested this closure
        historyId: 11621
        internalDate: 1672904580000
        sizeEstimate: 407
        classificationLabelValues: []
        payload:
          partId: ""

… 3,021 more characters of output in the raw trajectory.

Arguments

userId=me, id=9d229235-2f43-5f68-b015-72e65bf0994d, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 9d229235-2f43-5f68-b015-72e65bf0994d
    snippet: Hoping you might be able to help me out, I'm dealing with quite a bit of fraud and identity theft as of late. My info is as follows [PERSON_NAME_16416] 1131 Aldenwood Ave Las Vegas NV [ZIP_CODE_9601]…
    historyId: 14709
    messages:
      -
        id: f86d0191-e72e-5288-b41a-6d383606de48
        threadId: 9d229235-2f43-5f68-b015-72e65bf0994d
        labelIds: []
        snippet: Hoping you might be able to help me out, I'm dealing with quite a bit of fraud and identity theft as of late. My info is as follows [PERSON_NAME_16416] 1131 Aldenwood Ave Las Vegas NV [ZIP_CODE_9601]…
        historyId: 14704
        internalDate: 1652610613000
        sizeEstimate: 581
        classificationLabelValues: []
        payload: {}

… 3,021 more characters of output in the raw trajectory.

Arguments

userId=me, id=6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d
    snippet: I did not register for this account. Please cancel it immediately and send me evidence that it has been canceled. If this is a checking account, which it appears to be, I have put a freeze on opening…
    historyId: 25325
    messages:
      -
        id: 7712cf4c-3d60-5f71-980d-2c3ed26ed94e
        threadId: 6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d
        labelIds: []
        snippet: I did not register for this account. Please cancel it immediately and send me evidence that it has been canceled. If this is a checking account, which it appears to be, I have put a freeze on opening…
        historyId: 25321
        internalDate: 1655295339000
        sizeEstimate: 2164
        classificationLabelValues: []
        payload: {}

… 3,021 more characters of output in the raw trajectory.

Arguments

userId=me, id=ecea34af-b2fe-532a-9b51-d1afbfe33735, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: ecea34af-b2fe-532a-9b51-d1afbfe33735
    snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
    historyId: 38
    messages:
      -
        id: 4a18057c-8301-5093-a201-55afdf5e6516
        threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
        labelIds: []
        snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
        historyId: 36
        internalDate: 1678032305000
        sizeEstimate: 6032
        classificationLabelValues: []
        payload: {}

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2025-04-01', page=10

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 792
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Closing your account
      to_emails: null
      id: 91117
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Closing your account
      description: Closing your account
      created_at: 2025-04-23T13:15:09Z
      updated_at: 2025-04-24T10:00:02Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null

… 3,021 more characters of output in the raw trajectory.

Arguments

name=q4-fraud-impact, is_private=false

Output

ok: true
channel:
  id: C91F940DC
  name: q4-fraud-impact
  is_channel: true
  is_group: false
  is_im: false
  created: 1785561797
  creator: PERSON_106452_SLACK_ID
  is_archived: false
  is_general: false
  unlinked: 0
  name_normalized: q4-fraud-impact
  is_shared: false
  is_ext_shared: false
  is_org_shared: false
  pending_shared: []
  is_pending_ext_shared: false
  is_member: true
  is_private: false
  is_mpim: false
  last_read: 1785561797.000000
  latest: null
  unread_count: 0
  unread_count_display: 0
  topic:
    value: ""
    creator: ""
    last_set: 0
  properties: {}
  purpose:
    value: ""
    creator: ""
    last_set: 0
  previous_names: []
  priority: 0

Arguments

channel=C91F940DC, text=Representative pending fraud-related ticket IDs reviewed:
- 90798
- 90816
- 90942

Output

ok: true
channel: C91F940DC
ts: 1785561799.737457
message:
  ts: 1785561799.737457
  user: PERSON_106452_SLACK_ID
  text: |
    Representative pending fraud-related ticket IDs reviewed:
    - 90798
    - 90816
    - 90942
  type: message

Arguments

catalog=zeta3, schema=rds, wait_timeout=10s, row_limit=100, statement=SELECT coalesce(status,'NULL') AS status, coalesce(helpdesk_status,'NULL') AS helpdesk_status, count(*) AS n
FROM conversations
GROUP BY 1,2
ORDER BY n DESC

Output

statement_id: b92e7641-2ff0-4269-b985-28bf11d17074
status:
  state: SUCCEEDED
manifest:
  format: JSON_ARRAY
  schema:
    column_count: 3
    columns:
      -
        name: status
        position: 0
        type_name: STRING
        type_text: VARCHAR
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: helpdesk_status
        position: 1
        type_name: STRING
        type_text: VARCHAR
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: n
        position: 2
        type_name: LONG
        type_text: BIGINT
        type_precision: null
        type_scale: null
        type_interval_type: null
  total_chunk_count: 1

… 1,868 more characters of output in the raw trajectory.

Arguments

catalog=zeta3, schema=rds, wait_timeout=10s, row_limit=30, statement=WITH fraud_convos AS (
  SELECT DISTINCT c.id
  FROM conversations c
  LEFT JOIN comments cm ON cm.conversation_id = c.id AND cm.deleted_at IS NULL
  WHERE c.helpdesk_status = 'pending'
    AND c.status <> 'closed'
    AND c.resolved_at IS NULL
    AND (
      lower(coalesce(c.subject,'')) LIKE '%fraud%'
      OR lower(coalesce(c.subject,'')) LIKE '%unauthor%'
      OR lower(coalesce(c.subject,'')) LIKE '%scam%'
      OR lower(coalesce(c.subject,'')) LIKE '%hack%'
      OR lower(coalesce(c.subject,'')) LIKE '%stolen%'
      O

… 1,163 more characters of arguments in the raw trajectory.

Output

statement_id: 1fa95cb2-108d-4c2a-b5a5-78171386b380
status:
  state: SUCCEEDED
manifest:
  format: JSON_ARRAY
  schema:
    column_count: 11
    columns:
      -
        name: id
        position: 0
        type_name: LONG
        type_text: BIGINT
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: source_id
        position: 1
        type_name: LONG
        type_text: BIGINT
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: subject
        position: 2
        type_name: STRING
        type_text: VARCHAR
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: created_at
        position: 3

… 11,021 more characters of output in the raw trajectory.