Q4 Fraud Impact Report - Email & Ticket InvestigationRisk & Fraud

Arguments

userId=me, q=fraud OR unauthorized OR suspicious OR compromised OR "identity theft", maxResults=500

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6824
        messages:
          -
            id: e7f07192-8a12-52b8-97a8-9b7185418edd
            threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
            labelIds: []
            snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
            historyId: 6822
            internalDate: 1636137999000
            sizeEstimate: 3605

… 3,022 more characters of output in the raw trajectory.

Arguments

userId=me, q=fraud OR unauthorized OR suspicious OR compromised OR "identity theft", maxResults=500

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    messages:
      -
        id: 6d8765ee-7c21-5299-9a48-cbfa5db98d9d
        threadId: e69c31fe-462a-5d62-b10a-3dac3ee3d709
      -
        id: 44238ef2-fd06-5bdd-9ec1-ef83a631026a
        threadId: c70af82f-3958-5f35-b91c-cd1fb2882134
      -
        id: e960be8b-bb90-5bb9-98fc-e1c63a41a539
        threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
      -
        id: a63e331d-fe51-5c4f-81df-0fd1266453c6
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
      -
        id: ccc7876e-2f3e-516c-870a-e3ace6975c84
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
      -
        id: c3771fcc-30a5-5e3d-8407-f3c8844d189f
        threadId: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
      -
        id: bdfdfe11-eeb9-5284-b6f2-76fb8141f432

… 1,874 more characters of output in the raw trajectory.

Arguments

query=status:3 AND tag:'fraud', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND type:'Fraud', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'unauthorized', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      to_emails: null
      id: 1
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      description: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      created_at: 2020-09-09T19:28:58Z
      updated_at: 2020-09-09T19:28:58Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND tag:'fraud-alert', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'account-takeover', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

userId=me, id=e69c31fe-462a-5d62-b10a-3dac3ee3d709, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: e69c31fe-462a-5d62-b10a-3dac3ee3d709
    snippet: Verify your login for PERSON_103561_EMAIL We detected a suspicious login attempt for your Shopify account (PERSON_103561_EMAIL). If this was you, use the verification code below to log in securely. 7…
    historyId: 11659
    messages:
      -
        id: 6d8765ee-7c21-5299-9a48-cbfa5db98d9d
        threadId: e69c31fe-462a-5d62-b10a-3dac3ee3d709
        labelIds: []
        snippet: Verify your login for PERSON_103561_EMAIL We detected a suspicious login attempt for your Shopify account (PERSON_103561_EMAIL). If this was you, use the verification code below to log in securely. 7…
        historyId: 11659
        internalDate: 1709927297000
        sizeEstimate: 1004
        classificationLabelValues: []
        payload: {}

… 696 more characters of output in the raw trajectory.

Arguments

userId=me, id=b69ecd11-299e-5d9d-824b-7ee7c5a5b730, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
    snippet: Critical Alert High risk of fraud detected Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent. Lumene richard placed orde…
    historyId: 1919
    messages:
      -
        id: ccc7876e-2f3e-516c-870a-e3ace6975c84
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
        labelIds: []
        snippet: Critical Alert High risk of fraud detected Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent. Lumene richard placed orde…
        historyId: 1918
        internalDate: 1674764121000
        sizeEstimate: 1147
        classificationLabelValues: []
        payload: {}

… 2,091 more characters of output in the raw trajectory.

Arguments

userId=me, id=f5362e11-3ce4-5212-8251-11cfde2373e8, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: f5362e11-3ce4-5212-8251-11cfde2373e8
    snippet: Hi there, [PERSON_NAME_6553], Are you ready? We’ve got good news coming your way. Keep an eye on your inbox later this week for your special access to [ORGANIZATION_0001]'s Joint Cards (https://t.yes…
    historyId: 1720
    messages:
      -
        id: c2ab5ec3-518d-5144-83a8-33b050c97ab3
        threadId: f5362e11-3ce4-5212-8251-11cfde2373e8
        labelIds: []
        snippet: Hi there, [PERSON_NAME_6553], Are you ready? We’ve got good news coming your way. Keep an eye on your inbox later this week for your special access to [ORGANIZATION_0001]'s Joint Cards (https://t.yes…
        historyId: 1709
        internalDate: 1606771113000
        sizeEstimate: 3114
        classificationLabelValues: []

… 3,021 more characters of output in the raw trajectory.

Arguments

updated_since=2020-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=100, page=1, include=description,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 6758
    priority: 1
    requester_id: null
    responder_id: 42
    source: 2
    status: 5
    subject: Help with Lovebugs🥰 Account
    to_emails: null
    id: 76694
    type: null
    created_at: 2024-09-04T00:45:51Z
    updated_at: 2025-05-27T14:10:41Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Help with Lovebugs🥰 Account
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      sam_disabled_at: 2024-09-04 00:45:56.467012
    description: Help with Lovebugs🥰 Account
    description_text: Help with Lovebugs🥰 Account
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
    stats: {}

… 3,026 more characters of output in the raw trajectory.

Arguments

userId=me, id=69d40faf-863d-573d-9c22-88d7cbc3c4de, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
    snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
    historyId: 6824
    messages:
      -
        id: e7f07192-8a12-52b8-97a8-9b7185418edd
        threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        labelIds: []
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6822
        internalDate: 1636137999000
        sizeEstimate: 3605
        classificationLabelValues: []
        payload: {}

… 3,021 more characters of output in the raw trajectory.

Arguments

userId=me, id=b69ecd11-299e-5d9d-824b-7ee7c5a5b730, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
    snippet: Critical Alert High risk of fraud detected Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent. Lumene richard placed orde…
    historyId: 1919
    messages:
      -
        id: ccc7876e-2f3e-516c-870a-e3ace6975c84
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
        labelIds: []
        snippet: Critical Alert High risk of fraud detected Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent. Lumene richard placed orde…
        historyId: 1918
        internalDate: 1674764121000
        sizeEstimate: 1147
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=daf96f1d-b939-5625-8fb9-28d741d5dc76, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: daf96f1d-b939-5625-8fb9-28d741d5dc76
    snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
    historyId: 4570
    messages:
      -
        id: b3d5c14a-fd8e-5c69-a42c-13071c737dc8
        threadId: daf96f1d-b939-5625-8fb9-28d741d5dc76
        labelIds: []
        snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
        historyId: 4569
        internalDate: 1640013274000
        sizeEstimate: 522
        classificationLabelValues: []
        payload: {}

… 1,919 more characters of output in the raw trajectory.

Arguments

userId=me, id=9d229235-2f43-5f68-b015-72e65bf0994d, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 9d229235-2f43-5f68-b015-72e65bf0994d
    snippet: Hoping you might be able to help me out, I'm dealing with quite a bit of fraud and identity theft as of late. My info is as follows [PERSON_NAME_16416] 1131 Aldenwood Ave Las Vegas NV [ZIP_CODE_9601]…
    historyId: 14709
    messages:
      -
        id: f86d0191-e72e-5288-b41a-6d383606de48
        threadId: 9d229235-2f43-5f68-b015-72e65bf0994d
        labelIds: []
        snippet: Hoping you might be able to help me out, I'm dealing with quite a bit of fraud and identity theft as of late. My info is as follows [PERSON_NAME_16416] 1131 Aldenwood Ave Las Vegas NV [ZIP_CODE_9601]…
        historyId: 14704
        internalDate: 1652610613000
        sizeEstimate: 581
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

query=status:3 AND type:'Dispute', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'dispute', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'card', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'unauthorized-charge', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'identity-theft', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3, page=2

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      to_emails: null
      id: 46
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      description: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      created_at: 2020-10-31T16:30:54Z
      updated_at: 2021-09-29T13:43:25Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false

… 3,024 more characters of output in the raw trajectory.

Arguments

query=status:3, page=3

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 125
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2020-12-24T02:26:20Z
      updated_at: 2020-12-24T02:26:20Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3, page=4

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 181
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-12T00:44:33Z
      updated_at: 2021-01-12T00:44:33Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,033 more characters of output in the raw trajectory.

Arguments

query=status:3, page=5

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 222
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-14T23:29:27Z
      updated_at: 2021-01-14T23:29:27Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,030 more characters of output in the raw trajectory.

Arguments

query=status:3, page=6

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 278
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-20T18:33:11Z
      updated_at: 2021-01-20T18:33:11Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3, page=7

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 319
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-21T17:10:24Z
      updated_at: 2021-01-21T17:10:24Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3, page=8

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Emergency
      to_emails: null
      id: 392
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Emergency
      description: Emergency
      created_at: 2021-01-23T04:17:18Z
      updated_at: 2021-05-14T18:05:23Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 193
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null

… 3,024 more characters of output in the raw trajectory.

Arguments

query=status:3, page=9

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 440
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-26T23:04:14Z
      updated_at: 2021-01-26T23:04:14Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,033 more characters of output in the raw trajectory.

Arguments

query=status:3, page=10

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Amazon
      to_emails: null
      id: 532
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Amazon
      description: Amazon
      created_at: 2021-01-28T18:15:15Z
      updated_at: 2021-01-28T18:15:15Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 6773
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2

… 3,025 more characters of output in the raw trajectory.

Arguments

updated_since=2024-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=30, page=1, include=description,requester

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 6758
    priority: 1
    requester_id: null
    responder_id: 42
    source: 2
    status: 5
    subject: Help with Lovebugs🥰 Account
    to_emails: null
    id: 76694
    type: null
    created_at: 2024-09-04T00:45:51Z
    updated_at: 2025-05-27T14:10:41Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Help with Lovebugs🥰 Account
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      sam_disabled_at: 2024-09-04 00:45:56.467012
    description: Help with Lovebugs🥰 Account
    description_text: Help with Lovebugs🥰 Account
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  - {}

… 3,025 more characters of output in the raw trajectory.

Arguments

updated_since=2024-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=30, page=2, include=description,requester

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 8188
    priority: 1
    requester_id: null
    responder_id: 42
    source: 2
    status: 5
    subject: Hey...
    to_emails: null
    id: 92027
    type: null
    created_at: 2025-05-09T20:53:14Z
    updated_at: 2025-05-19T13:48:53Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Hey...
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      received_helpdesk_autoresponse: 2025-05-09 20:53:14.290611
      sam_disabled_at: 2025-05-12 13:31:18.632567
    description: Hey...
    description_text: Hey...
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  -
    cc_emails: []
    fwd_emails: []

… 3,021 more characters of output in the raw trajectory.

Arguments

updated_since=2024-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=30, page=3, include=description,requester

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 18035
    priority: 1
    requester_id: null
    responder_id: 42
    source: 2
    status: 5
    subject: Get Help
    to_emails: null
    id: 91662
    type: null
    created_at: 2025-05-07T14:48:59Z
    updated_at: 2025-05-09T17:02:53Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Get Help
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      received_helpdesk_autoresponse: 2025-05-07 14:48:59.541537
      sam_disabled_at: 2025-05-07 14:52:16.193771
    description: Get Help
    description_text: Get Help
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  -
    cc_emails: []

… 3,021 more characters of output in the raw trajectory.

Arguments

updated_since=2024-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=30, page=4, include=description,requester

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 17034
    priority: 1
    requester_id: null
    responder_id: null
    source: 2
    status: 3
    subject: Welcome to your first transaction!
    to_emails: null
    id: 91995
    type: null
    created_at: 2025-05-09T16:35:00Z
    updated_at: 2025-05-09T16:35:00Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Welcome to your first transaction!
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      source_id: 6227405
    description: Welcome to your first transaction!
    description_text: Welcome to your first transaction!
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  - {}

… 3,021 more characters of output in the raw trajectory.

Arguments

updated_since=2024-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=30, page=5, include=description,requester

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 15151
    priority: 1
    requester_id: null
    responder_id: null
    source: 2
    status: 3
    subject: Welcome to your first transaction!
    to_emails: null
    id: 91965
    type: null
    created_at: 2025-05-09T16:33:37Z
    updated_at: 2025-05-09T16:33:37Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Welcome to your first transaction!
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      source_id: 6227240
    description: Welcome to your first transaction!
    description_text: Welcome to your first transaction!
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  - {}

… 3,021 more characters of output in the raw trajectory.

Arguments

id=6, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: DBT PURCHASE TRADER [PERSON_NAME_0080]'S #203 QPS TRADER [PERSON_NAME_0080]'S #203 QPS OAKLAND CA US
  id: 6
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2020-09-23T17:00:44Z
  updated_at: 2020-09-23T17:00:44Z
  due_by: null
  fr_due_by: null
  description_text: DBT PURCHASE TRADER [PERSON_NAME_0080]'S #203 QPS TRADER [PERSON_NAME_0080]'S #203 QPS OAKLAND CA US
  description: DBT PURCHASE TRADER [PERSON_NAME_0080]'S #203 QPS TRADER [PERSON_NAME_0080]'S #203 QPS OAKLAND CA US
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    source_id: 28
  tags: []

… 1,029 more characters of output in the raw trajectory.

Arguments

id=51, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: CHASE CREDIT CRD AUTOPAY
  id: 51
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2020-11-06T13:34:10Z
  updated_at: 2020-11-06T13:34:10Z
  due_by: null
  fr_due_by: null
  description_text: CHASE CREDIT CRD AUTOPAY
  description: CHASE CREDIT CRD AUTOPAY
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    source_id: 176
  tags: []
  conversations:
    -
      body_text: |
        This might be our lowest CC [PERSON_NAME_1152] ever [PERSON_NAME_17782] 👏🏽🤜🏿🖖🏽
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: This

… 735 more characters of output in the raw trajectory.

Arguments

id=396, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: Cash App
  id: 396
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2021-01-23T13:16:06Z
  updated_at: 2021-01-23T13:16:06Z
  due_by: null
  fr_due_by: null
  description_text: Cash App
  description: Cash App
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    source_id: 5584
  tags: []
  conversations:
    -
      body_text: |
        [PERSON_NAME_3263]
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: |
        [PERSON_NAME_3263]
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALS

… 560 more characters of output in the raw trajectory.

Arguments

id=532, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: Amazon
  id: 532
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2021-01-28T18:15:15Z
  updated_at: 2021-01-28T18:15:15Z
  due_by: null
  fr_due_by: null
  description_text: Amazon
  description: Amazon
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    source_id: 6773
  tags: []
  conversations:
    -
      body_text: |
        this is for that little food processor we picked out
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: |
        this is for that little food processor we picked out
        
        <!--cx_source_data:{"format":

… 622 more characters of output in the raw trajectory.

Arguments

id=536, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: Gas Money
  id: 536
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2021-01-29T00:57:16Z
  updated_at: 2021-01-29T00:57:16Z
  due_by: null
  fr_due_by: null
  description_text: Gas Money
  description: Gas Money
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    source_id: 289
  tags: []
  conversations:
    -
      body_text: |
        I created a custom [PERSON_NAME_0012] goal for us! 🙌
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: |
        I created a custom [PERSON_NAME_0012] goal for us! 🙌
        
        <!--cx_source_data:{"

… 633 more characters of output in the raw trajectory.

Arguments

catalog_name=zeta3, schema_name=rds, max_results=50, omit_columns=false, omit_properties=false, omit_username=true

Output

tables:
  -
    name: account_applications
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.account_applications
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    properties:
      zeta3.delivery: delivery-2
      zeta3.total_row_count: 37328
      zeta3.sample_row_count: 37328
      zeta3.as_of_enforced: true
    columns:
      -
        name: id
        type_name: INT
        type_text: INT
        position: 0
        nullable: true
        comment: ""
      -
        name: status
        type_name: STRING
        type_text: STRING
        position: 1
        nullable: true
        comment: ""
      -
        name: created_at
        type_name: TIMEST

… 11,022 more characters of output in the raw trajectory.

Arguments

catalog_name=zeta3, schema_name=rds, max_results=50, omit_columns=true, omit_properties=true, omit_username=true, page_token=50

Output

tables:
  -
    name: kyc_data
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.kyc_data
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T05:19:02+00:00
    updated_at: 2026-07-15T05:19:02+00:00
  -
    name: ledger_items
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.ledger_items
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T05:19:17+00:00
    updated_at: 2026-07-15T05:19:17+00:00
  -
    name: limit_restriction_changes
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL

… 11,021 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.risk_data

Output

name: risk_data
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.risk_data
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 351708
  zeta3.sample_row_count: 351708
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: INT
    type_text: INT
    position: 0
    nullable: true
    comment: ""
  -
    name: source_id
    type_name: INT
    type_text: INT
    position: 1
    nullable: true
    comment: ""
  -
    name: source_type
    type_name: STRING
    type_text: STRING
    position: 2
    nullable: true
    comment: ""
  -
    name: result
    type_name: STRING

… 750 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2025-01-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 2971
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 81268
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2025-01-01T00:16:48Z
      updated_at: 2025-01-01T00:16:49Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2024-01-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 10735
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Hey...
      to_emails: null
      id: 56635
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Hey...
      description: Hey...
      created_at: 2024-01-01T00:48:11Z
      updated_at: 2024-01-01T00:48:11Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 4392864
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2

… 3,031 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2024-10-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 5004
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 77660
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2024-10-01T00:23:40Z
      updated_at: 2024-10-01T00:23:40Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,031 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2025-05-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 339
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: 42
      source: 2
      status: 3
      subject: Change profile [PERSON_NAME_0207]
      to_emails: null
      id: 91491
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Change profile [PERSON_NAME_0207]
      description: Change profile [PERSON_NAME_0207]
      created_at: 2025-05-01T11:27:30Z
      updated_at: 2025-05-02T10:00:00Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        received_helpdesk_autoresponse: 2025-05-01 11:27:31.321036
        sam_disabled_at: 2025-05-01 13:07:21.996942
        source_id: 1461
    -
      cc_emails: []

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2025-04-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 792
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Hey...
      to_emails: null
      id: 90309
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Hey...
      description: Hey...
      created_at: 2025-04-01T04:34:21Z
      updated_at: 2025-04-01T04:34:21Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 6122942
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2

… 3,021 more characters of output in the raw trajectory.

Arguments

catalog_name=zeta3, schema_name=rds, max_results=50, omit_columns=true, omit_properties=true, omit_username=true, page_token=100

Output

tables:
  -
    name: cohorts
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.cohorts
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-24T23:19:15+00:00
    updated_at: 2026-07-24T23:19:15+00:00
  -
    name: comment_read_receipts
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.comment_read_receipts
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-24T23:19:15+00:00
    updated_at: 2026-07-24T23:19:15+00:00
  -
    name: companions
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL

… 11,021 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.conversations

Output

name: conversations
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.conversations
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 91262
  zeta3.sample_row_count: 91262
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: BIGINT
    type_text: BIGINT
    position: 0
    nullable: true
    comment: ""
  -
    name: source_type
    type_name: VARCHAR
    type_text: VARCHAR
    position: 1
    nullable: true
    comment: ""
  -
    name: source_id
    type_name: BIGINT
    type_text: BIGINT
    position: 2
    nullable: true
    comment: ""
  -
    name: chat_enabled

… 3,477 more characters of output in the raw trajectory.

Arguments

full_name=zeta3.rds.notes

Output

name: notes
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.notes
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 21856
  zeta3.sample_row_count: 21856
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: BIGINT
    type_text: BIGINT
    position: 0
    nullable: true
    comment: ""
  -
    name: source_id
    type_name: BIGINT
    type_text: BIGINT
    position: 1
    nullable: true
    comment: ""
  -
    name: source_type
    type_name: VARCHAR
    type_text: VARCHAR
    position: 2
    nullable: true
    comment: ""
  -
    name: body
    type_name: VARCHAR

… 926 more characters of output in the raw trajectory.

Arguments

catalog=zeta3, schema=rds, statement=SELECT id, subject, label, sublabel, helpdesk_status, status, assigned_admin_id, team_id, created_at, updated_at, resolved_at, code
FROM conversations
WHERE (LOWER(COALESCE(subject,'')) LIKE '%fraud%'
   OR LOWER(COALESCE(subject,'')) LIKE '%unauthorized%'
   OR LOWER(COALESCE(subject,'')) LIKE '%suspicious%'
   OR LOWER(COALESCE(subject,'')) LIKE '%identity theft%'
   OR LOWER(COALESCE(label,'')) LIKE '%fraud%'
   OR LOWER(COALESCE(sublabel,'')) LIKE '%fraud%'
   OR LOWER(COALESCE(code,'')) LIKE '%fraud%')
  AND (LOWER(COALESCE(helpdesk_status,'')) = 'pend

… 114 more characters of arguments in the raw trajectory.

Output

statement_id: c6eed93d-ad52-43bc-ad9b-d682dc834751
status:
  state: SUCCEEDED
manifest:
  format: JSON_ARRAY
  schema:
    column_count: 12
    columns:
      -
        name: id
        position: 0
        type_name: LONG
        type_text: BIGINT
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: subject
        position: 1
        type_name: STRING
        type_text: VARCHAR
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: label
        position: 2
        type_name: STRING
        type_text: VARCHAR
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: sublabel
        position: 3

… 7,543 more characters of output in the raw trajectory.

Arguments

id=44713, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 5
  subject: Unauthorized transactions 
  id: 44713
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2023-05-14T04:10:39Z
  updated_at: 2023-05-15T13:28:54Z
  due_by: null
  fr_due_by: null
  description_text: Unauthorized transactions 
  description: Unauthorized transactions 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2023-05-14 04:10:39.167472
  tags: []
  conversations:
    -
      body_text: |
        Yes I need to report unauthorized charges on my account 
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FA

… 3,020 more characters of output in the raw trajectory.

Arguments

id=37241, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: 4612
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 5
  subject: Unauthorized charge
  id: 37241
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2023-02-03T12:44:45Z
  updated_at: 2023-02-03T14:21:50Z
  due_by: null
  fr_due_by: null
  description_text: Unauthorized charge
  description: Unauthorized charge
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2023-02-03 12:44:45.504933
  tags: []
  conversations:
    -
      body_text: |
        [PERSON_NAME_0003]’s an unauthorized charge from ancestory.com on our account. 
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"

… 3,020 more characters of output in the raw trajectory.

Arguments

id=32384, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 5
  subject: Fraudulent target charges
  id: 32384
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-11-10T16:42:24Z
  updated_at: 2022-11-10T18:39:38Z
  due_by: null
  fr_due_by: null
  description_text: Fraudulent target charges
  description: Fraudulent target charges
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2022-11-10 16:42:24.937343
  tags: []
  conversations:
    -
      body_text: |
        Hi [PERSON_NAME_64251], 
        [PERSON_NAME_0158]'s card has 38 charges at Target. He hasn't gone [PERSON_NAME_0003] and we did not make them. The two from my c

… 3,020 more characters of output in the raw trajectory.

Arguments

id=22138, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 5
  subject: Fraudulent charge 
  id: 22138
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-06-13T01:20:42Z
  updated_at: 2022-11-08T15:57:46Z
  due_by: null
  fr_due_by: null
  description_text: Fraudulent charge 
  description: Fraudulent charge 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2022-06-13 01:20:42.903719
  tags: []
  conversations:
    -
      body_text: Hi, I have a weird $200 charge from [LOCATION_3510] that’s pending. I didn’t order anything from them and the date says [DATE_9346] when I expand the details. What’s going on h

… 3,020 more characters of output in the raw trajectory.

Arguments

id=4919, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 5
  subject: Get help
  id: 4919
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2021-09-04T00:03:40Z
  updated_at: 2021-10-14T20:41:56Z
  due_by: null
  fr_due_by: null
  description_text: Get help
  description: Get help
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2021-09-04 00:03:41.062171
  tags:
    - Fraud
    - Suspicious
  conversations:
    -
      body_text: |
        How can I file for a refund on a transaction?
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: How can I file for a r

… 3,021 more characters of output in the raw trajectory.

Arguments

userId=me, id=c70af82f-3958-5f35-b91c-cd1fb2882134, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: c70af82f-3958-5f35-b91c-cd1fb2882134
    snippet: Hey there! MASTERCARD has notified us that the virtual debit card you have ending in digits 1242 was part of a merchant database that may have been compromised. To defend against potential fraud we h…
    historyId: 6708
    messages:
      -
        id: 44238ef2-fd06-5bdd-9ec1-ef83a631026a
        threadId: c70af82f-3958-5f35-b91c-cd1fb2882134
        labelIds: []
        snippet: Hey there! MASTERCARD has notified us that the virtual debit card you have ending in digits 1242 was part of a merchant database that may have been compromised. To defend against potential fraud we h…
        historyId: 6708
        internalDate: 1698089159000
        sizeEstimate: 2005
        classificationLabelValues: []
        payload: {}

… 696 more characters of output in the raw trajectory.

Arguments

userId=me, id=ecea34af-b2fe-532a-9b51-d1afbfe33735, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: ecea34af-b2fe-532a-9b51-d1afbfe33735
    snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
    historyId: 38
    messages:
      -
        id: 4a18057c-8301-5093-a201-55afdf5e6516
        threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
        labelIds: []
        snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
        historyId: 36
        internalDate: 1678032305000
        sizeEstimate: 6032
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=39b5fa13-5606-5bf8-ba0a-0b513edcad4d, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
    snippet: I need help with my account someone is using this forr fraudulent reasons and I would like to have my account closed also all account statements from when it was opened until I requested this closure
    historyId: 11627
    messages:
      -
        id: c3771fcc-30a5-5e3d-8407-f3c8844d189f
        threadId: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
        labelIds: []
        snippet: I need help with my account someone is using this forr fraudulent reasons and I would like to have my account closed also all account statements from when it was opened until I requested this closure
        historyId: 11621
        internalDate: 1672904580000
        sizeEstimate: 407
        classificationLabelValues: []
        payload:
          partId: ""

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=b993ddfb-bb7e-5eb6-b007-704e92afd27a, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: b993ddfb-bb7e-5eb6-b007-704e92afd27a
    snippet: Hello [PERSON_NAME_5482], Thanks for reaching out. You do not have an open account at this time with [ORGANIZATION_0001], it is still in the application process. If you believe this application was s…
    historyId: 16701
    messages:
      -
        id: 99754815-dfb0-5ddf-bb73-d4bbb2eb58e0
        threadId: b993ddfb-bb7e-5eb6-b007-704e92afd27a
        labelIds: []
        snippet: Hello [PERSON_NAME_5482], Thanks for reaching out. You do not have an open account at this time with [ORGANIZATION_0001], it is still in the application process. If you believe this application was s…
        historyId: 16700
        internalDate: 1659661684000
        sizeEstimate: 2330
        classificationLabelValues: []
        payload: {}

… 1,751 more characters of output in the raw trajectory.

Arguments

userId=me, id=bd24692e-64a1-5cce-a8e3-473a51115966, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: bd24692e-64a1-5cce-a8e3-473a51115966
    snippet: Howdy do [PERSON_NAME_16272], Hoping all is well with you two! We're reaching out because we see that you were recently looking into funding your account. Did you have any questions around that, or i…
    historyId: 29602
    messages:
      -
        id: 63f7b1a6-9dd0-580a-a0c4-253fcf895912
        threadId: bd24692e-64a1-5cce-a8e3-473a51115966
        labelIds: []
        snippet: Howdy do [PERSON_NAME_16272], Hoping all is well with you two! We're reaching out because we see that you were recently looking into funding your account. Did you have any questions around that, or i…
        historyId: 29598
        internalDate: 1655251638000
        sizeEstimate: 1583
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d
    snippet: I did not register for this account. Please cancel it immediately and send me evidence that it has been canceled. If this is a checking account, which it appears to be, I have put a freeze on opening…
    historyId: 25325
    messages:
      -
        id: 7712cf4c-3d60-5f71-980d-2c3ed26ed94e
        threadId: 6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d
        labelIds: []
        snippet: I did not register for this account. Please cancel it immediately and send me evidence that it has been canceled. If this is a checking account, which it appears to be, I have put a freeze on opening…
        historyId: 25321
        internalDate: 1655295339000
        sizeEstimate: 2164
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=05cd7869-df18-5d12-9907-fed0d4da37a3, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 05cd7869-df18-5d12-9907-fed0d4da37a3
    snippet: Please Contact card holder ASAP ([PERSON_NAME_13129] at [PHONE_7108]) re: fraudulent activity on card xxxx-xxxx-xxxx-9495. I am the other cardholder on this [ORGANIZATION_0001] account. Regards, [PER…
    historyId: 11251
    messages:
      -
        id: e34857e3-a14a-5d88-916d-e835c4d764dc
        threadId: 05cd7869-df18-5d12-9907-fed0d4da37a3
        labelIds: []
        snippet: Please Contact card holder ASAP ([PERSON_NAME_13129] at [PHONE_7108]) re: fraudulent activity on card xxxx-xxxx-xxxx-9495. I am the other cardholder on this [ORGANIZATION_0001] account. Regards, [PER…
        historyId: 11251
        internalDate: 1655131110000
        sizeEstimate: 440
        classificationLabelValues: []
        payload: {}

… 675 more characters of output in the raw trajectory.

Arguments

userId=me, id=e317721b-5453-542a-8860-087fd9b5f568, format=metadata, metadataHeaders=["From", "To", "Cc", "Subject", "Date"]

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: e317721b-5453-542a-8860-087fd9b5f568
    snippet: Hi there, PERSON_77404_NAME! Thanks for your note. I've actually sent a few messages to you but totally hear that you may be having trouble seeing them from within the app. It's a high priority to ge…
    historyId: 12722
    messages:
      -
        id: 2a2443b5-73f7-5ab1-923c-9208e0c80e9e
        threadId: e317721b-5453-542a-8860-087fd9b5f568
        labelIds: []
        snippet: Hi there, PERSON_77404_NAME! Thanks for your note. I've actually sent a few messages to you but totally hear that you may be having trouble seeing them from within the app. It's a high priority to ge…
        historyId: 12712
        internalDate: 1615515726000
        sizeEstimate: 3458
        classificationLabelValues: []
        payload: {}

… 3,021 more characters of output in the raw trajectory.

Arguments

id=30121, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: Unauthorized transaction 
  id: 30121
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-09-30T23:54:32Z
  updated_at: 2022-09-30T23:54:32Z
  due_by: null
  fr_due_by: null
  description_text: Unauthorized transaction 
  description: Unauthorized transaction 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
  tags: []
  conversations:
    -
      body_text: |
        I just realized my wallet was stolen and I have transactions that were not made by me
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: I just realized

… 733 more characters of output in the raw trajectory.

Arguments

id=26073, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: Fraudulent charge on my card 
  id: 26073
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-08-12T13:51:24Z
  updated_at: 2022-08-12T13:51:24Z
  due_by: null
  fr_due_by: null
  description_text: Fraudulent charge on my card 
  description: Fraudulent charge on my card 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
  tags: []
  conversations:
    -
      body_text: |
        [PHONE_900036] [PERSON_NAME_0003] is a fraudulent charge on my card 
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: [PHONE_900036] [PERS

… 712 more characters of output in the raw trajectory.

Arguments

id=24111, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 3
  subject: Payment unauthorized 
  id: 24111
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-07-12T00:19:05Z
  updated_at: 2022-07-13T10:00:01Z
  due_by: null
  fr_due_by: null
  description_text: Payment unauthorized 
  description: Payment unauthorized 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2022-07-12 00:19:05.182691
  tags: []
  conversations:
    -
      body_text: |
        [PERSON_NAME_0601]. 
        
        I am writing because a payment for LH Motors was not authorized. This payment was charged through their app and I did not approve for them to c

… 3,020 more characters of output in the raw trajectory.

Arguments

id=20644, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: FRAUD
  id: 20644
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-05-25T13:52:06Z
  updated_at: 2022-05-25T13:52:06Z
  due_by: null
  fr_due_by: null
  description_text: FRAUD
  description: FRAUD
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
  tags: []
  conversations:
    -
      body_text: |
        Good [DATE_0801],
        
        [DATE_0205] I said I have to 2 transactions that weren't me. Well [DATE_0608] [PERSON_NAME_0003] are 2 fucking more. One for $151.43 and another for $175.
        I need this resolved ASAP.
        I don't not understand how they even used my card when I turned the damn

… 1,236 more characters of output in the raw trajectory.

Arguments

id=11533, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: Fraud
  id: 11533
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-02-07T13:09:25Z
  updated_at: 2022-02-07T13:12:03Z
  due_by: null
  fr_due_by: null
  description_text: Fraud
  description: Fraud
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
  tags: []
  conversations:
    -
      body_text: |
        Any update from [PERSON_NAME_64251]?
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: |
        Any update from [PERSON_NAME_64251]?
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responde

… 1,970 more characters of output in the raw trajectory.

Arguments

name=q4-fraud-impact, is_private=false

Output

ok: true
channel:
  id: C5908DD9A
  name: q4-fraud-impact
  is_channel: true
  is_group: false
  is_im: false
  created: 1785561832
  creator: PERSON_106452_SLACK_ID
  is_archived: false
  is_general: false
  unlinked: 0
  name_normalized: q4-fraud-impact
  is_shared: false
  is_ext_shared: false
  is_org_shared: false
  pending_shared: []
  is_pending_ext_shared: false
  is_member: true
  is_private: false
  is_mpim: false
  last_read: 1785561832.000000
  latest: null
  unread_count: 0
  unread_count_display: 0
  topic:
    value: ""
    creator: ""
    last_set: 0
  properties: {}
  purpose:
    value: ""
    creator: ""
    last_set: 0
  previous_names: []
  priority: 0

Arguments

channel=C5908DD9A, text=Representative pending fraud ticket IDs reviewed:
- 30121
- 20644
- 24111
- 26073

Output

ok: true
channel: C5908DD9A
ts: 1785561835.406215
message:
  ts: 1785561835.406215
  user: PERSON_106452_SLACK_ID
  text: |
    Representative pending fraud ticket IDs reviewed:
    - 30121
    - 20644
    - 24111
    - 26073
  type: message