Q4 Fraud Impact Report - Email & Ticket InvestigationRisk & Fraud

Arguments

userId=me, q=fraud OR fraudulent OR scam OR unauthorized OR "account takeover" OR stolen, maxResults=100

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6824
        messages:
          -
            id: e7f07192-8a12-52b8-97a8-9b7185418edd
            threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
            labelIds: []
            snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
            historyId: 6822
            internalDate: 1636137999000
            sizeEstimate: 3605

… 3,022 more characters of output in the raw trajectory.

Arguments

userId=me, q=fraud, maxResults=100

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6824
        messages:
          -
            id: e7f07192-8a12-52b8-97a8-9b7185418edd
            threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
            labelIds: []
            snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
            historyId: 6822
            internalDate: 1636137999000
            sizeEstimate: 3605

… 3,022 more characters of output in the raw trajectory.

Arguments

userId=me, q=fraudulent, maxResults=100

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: ecea34af-b2fe-532a-9b51-d1afbfe33735
        snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
        historyId: 38
        messages:
          -
            id: 4a18057c-8301-5093-a201-55afdf5e6516
            threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
            labelIds: []
            snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
            historyId: 36
            internalDate: 1678032305000
            sizeEstimate: 6032

… 3,022 more characters of output in the raw trajectory.

Arguments

userId=me, q=unauthorized, maxResults=100

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: daf96f1d-b939-5625-8fb9-28d741d5dc76
        snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
        historyId: 4570
        messages:
          -
            id: b3d5c14a-fd8e-5c69-a42c-13071c737dc8
            threadId: daf96f1d-b939-5625-8fb9-28d741d5dc76
            labelIds: []
            snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
            historyId: 4569
            internalDate: 1640013274000
            sizeEstimate: 522

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, q=scam, maxResults=100

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: 82a70048-548e-55f2-b881-5b29c9dece9b
        snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
        historyId: 23959
        messages:
          -
            id: 5896d867-03cd-5719-a75b-6bb7f832998e
            threadId: 82a70048-548e-55f2-b881-5b29c9dece9b
            labelIds: []
            snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
            historyId: 23958
            internalDate: 1614162088000
            sizeEstimate: 3331

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND (tag:'fraud' OR type:'Fraud'), page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

userId=me, q=fraud, maxResults=500

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    messages:
      -
        id: 44238ef2-fd06-5bdd-9ec1-ef83a631026a
        threadId: c70af82f-3958-5f35-b91c-cd1fb2882134
      -
        id: e960be8b-bb90-5bb9-98fc-e1c63a41a539
        threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
      -
        id: a63e331d-fe51-5c4f-81df-0fd1266453c6
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
      -
        id: ccc7876e-2f3e-516c-870a-e3ace6975c84
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
      -
        id: c3771fcc-30a5-5e3d-8407-f3c8844d189f
        threadId: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
      -
        id: bdfdfe11-eeb9-5284-b6f2-76fb8141f432
        threadId: b993ddfb-bb7e-5eb6-b007-704e92afd27a
      -
        id: 6fea202c-d4ac-5b15-a1da-e738624e6b2a

… 1,472 more characters of output in the raw trajectory.

Arguments

userId=me, q=fraudulent, maxResults=500

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    messages:
      -
        id: e960be8b-bb90-5bb9-98fc-e1c63a41a539
        threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
      -
        id: ccc7876e-2f3e-516c-870a-e3ace6975c84
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
      -
        id: c3771fcc-30a5-5e3d-8407-f3c8844d189f
        threadId: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
      -
        id: bdfdfe11-eeb9-5284-b6f2-76fb8141f432
        threadId: b993ddfb-bb7e-5eb6-b007-704e92afd27a
      -
        id: a97eb6e4-1f20-558a-8601-83ee51a89b66
        threadId: 6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d
      -
        id: e34857e3-a14a-5d88-916d-e835c4d764dc
        threadId: 05cd7869-df18-5d12-9907-fed0d4da37a3
      -
        id: e1724a71-e3c5-5634-9569-8b6765709543

… 131 more characters of output in the raw trajectory.

Arguments

userId=me, q=unauthorized, maxResults=500

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    messages:
      -
        id: 965a14e6-da3d-51ad-b918-90f06d38e861
        threadId: daf96f1d-b939-5625-8fb9-28d741d5dc76
      -
        id: b3d5c14a-fd8e-5c69-a42c-13071c737dc8
        threadId: daf96f1d-b939-5625-8fb9-28d741d5dc76
    nextPageToken: null
    resultSizeEstimate: 2

Arguments

userId=me, q=scam, maxResults=500

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    messages:
      -
        id: 8255da55-eeec-57e6-8da9-05e6cc23a388
        threadId: ca2d801f-8246-57de-8f57-7067752305c4
      -
        id: 5896d867-03cd-5719-a75b-6bb7f832998e
        threadId: 82a70048-548e-55f2-b881-5b29c9dece9b
    nextPageToken: null
    resultSizeEstimate: 2

Arguments

query=status:3, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      to_emails: null
      id: 1
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      description: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      created_at: 2020-09-09T19:28:58Z
      updated_at: 2020-09-09T19:28:58Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND tag:'unauthorized', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'scam', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'dispute', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'fraudulent', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND type:'Fraud', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND type:'Dispute', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

userId=me, id=daf96f1d-b939-5625-8fb9-28d741d5dc76, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: daf96f1d-b939-5625-8fb9-28d741d5dc76
    snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
    historyId: 4570
    messages:
      -
        id: b3d5c14a-fd8e-5c69-a42c-13071c737dc8
        threadId: daf96f1d-b939-5625-8fb9-28d741d5dc76
        labelIds: []
        snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
        historyId: 4569
        internalDate: 1640013274000
        sizeEstimate: 522
        classificationLabelValues: []
        payload: {}

… 3,020 more characters of output in the raw trajectory.

Arguments

userId=me, id=69d40faf-863d-573d-9c22-88d7cbc3c4de, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
    snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
    historyId: 6824
    messages:
      -
        id: e7f07192-8a12-52b8-97a8-9b7185418edd
        threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        labelIds: []
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6822
        internalDate: 1636137999000
        sizeEstimate: 3605
        classificationLabelValues: []
        payload: {}

… 3,021 more characters of output in the raw trajectory.

Arguments

userId=me, id=ca2d801f-8246-57de-8f57-7067752305c4, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: ca2d801f-8246-57de-8f57-7067752305c4
    snippet: So Im out 1200 because you guys declined a dispute and there's no way you contacted the merchant. If you can not fix this i will Contact the police department and take you guys to court. This is the …
    historyId: 13924
    messages:
      -
        id: 8d8f1356-f301-56f7-b841-8ff63e02c714
        threadId: ca2d801f-8246-57de-8f57-7067752305c4
        labelIds: []
        snippet: So Im out 1200 because you guys declined a dispute and there's no way you contacted the merchant. If you can not fix this i will Contact the police department and take you guys to court. This is the …
        historyId: 13918
        internalDate: 1645458632000
        sizeEstimate: 508
        classificationLabelValues: []
        payload: {}

… 3,021 more characters of output in the raw trajectory.

Arguments

userId=me, id=82a70048-548e-55f2-b881-5b29c9dece9b, format=full

Output

success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 82a70048-548e-55f2-b881-5b29c9dece9b
    snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
    historyId: 23959
    messages:
      -
        id: 5896d867-03cd-5719-a75b-6bb7f832998e
        threadId: 82a70048-548e-55f2-b881-5b29c9dece9b
        labelIds: []
        snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
        historyId: 23958
        internalDate: 1614162088000
        sizeEstimate: 3331
        classificationLabelValues: []
        payload: {}

… 3,021 more characters of output in the raw trajectory.

Arguments

updated_since=2020-01-01T00:00:00Z, include=description,requester,stats, order_by=updated_at, order_type=desc, per_page=30, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 6758
    priority: 1
    requester_id: null
    responder_id: 42
    source: 2
    status: 5
    subject: Help with Lovebugs🥰 Account
    to_emails: null
    id: 76694
    type: null
    created_at: 2024-09-04T00:45:51Z
    updated_at: 2025-05-27T14:10:41Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Help with Lovebugs🥰 Account
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      sam_disabled_at: 2024-09-04 00:45:56.467012
    description: Help with Lovebugs🥰 Account
    description_text: Help with Lovebugs🥰 Account
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
    stats: {}

… 3,025 more characters of output in the raw trajectory.

Arguments

query=status:3, page=2

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      to_emails: null
      id: 46
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      description: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      created_at: 2020-10-31T16:30:54Z
      updated_at: 2021-09-29T13:43:25Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false

… 3,024 more characters of output in the raw trajectory.

Arguments

query=status:3, page=3

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 125
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2020-12-24T02:26:20Z
      updated_at: 2020-12-24T02:26:20Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3, page=4

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 181
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-12T00:44:33Z
      updated_at: 2021-01-12T00:44:33Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,033 more characters of output in the raw trajectory.

Arguments

query=status:3, page=5

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 222
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-14T23:29:27Z
      updated_at: 2021-01-14T23:29:27Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,030 more characters of output in the raw trajectory.

Arguments

query=status:3, page=6

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 278
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-20T18:33:11Z
      updated_at: 2021-01-20T18:33:11Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3, page=7

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 319
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-21T17:10:24Z
      updated_at: 2021-01-21T17:10:24Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2024-01-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 10735
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Hey...
      to_emails: null
      id: 56635
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Hey...
      description: Hey...
      created_at: 2024-01-01T00:48:11Z
      updated_at: 2024-01-01T00:48:11Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 4392864
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2

… 3,031 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2025-01-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 2971
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 81268
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2025-01-01T00:16:48Z
      updated_at: 2025-01-01T00:16:49Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,036 more characters of output in the raw trajectory.

Arguments

query=status:3 AND updated_at:>'2024-01-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 10867
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: ❤️
      to_emails: null
      id: 373
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: ❤️
      description: ❤️
      created_at: 2021-01-21T20:52:53Z
      updated_at: 2025-01-25T01:47:29Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: G: Vacatio

… 3,024 more characters of output in the raw trajectory.

Arguments

query=status:3 AND priority:3, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND priority:4, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND created_at:>'2025-05-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 339
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: 42
      source: 2
      status: 3
      subject: Change profile [PERSON_NAME_0207]
      to_emails: null
      id: 91491
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Change profile [PERSON_NAME_0207]
      description: Change profile [PERSON_NAME_0207]
      created_at: 2025-05-01T11:27:30Z
      updated_at: 2025-05-02T10:00:00Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        received_helpdesk_autoresponse: 2025-05-01 11:27:31.321036
        sam_disabled_at: 2025-05-01 13:07:21.996942
        source_id: 1461
    -
      cc_emails: []

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2025-04-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 792
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Hey...
      to_emails: null
      id: 90309
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Hey...
      description: Hey...
      created_at: 2025-04-01T04:34:21Z
      updated_at: 2025-04-01T04:34:21Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 6122942
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2025-03-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 1353
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 19112
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to your first transaction!
      to_emails: null
      id: 89201
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to your first transaction!
      description: Welcome to your first transaction!
      created_at: 2025-03-01T00:49:27Z
      updated_at: 2025-03-01T00:49:27Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 6009403
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2024-10-01', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 5004
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 77660
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2024-10-01T00:23:40Z
      updated_at: 2024-10-01T00:23:40Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

… 3,031 more characters of output in the raw trajectory.

Arguments

query=status:3 AND created_at:>'2024-10-01', page=10

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 5004
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Hey...
      to_emails: null
      id: 78167
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Hey...
      description: Hey...
      created_at: 2024-10-14T22:49:43Z
      updated_at: 2024-10-14T22:49:43Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 50327
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2

… 3,028 more characters of output in the raw trajectory.

Arguments

updated_since=2025-05-01T00:00:00Z, include=description,requester, order_by=created_at, order_type=desc, per_page=100, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 1925
    priority: 1
    requester_id: null
    responder_id: null
    source: 2
    status: 5
    subject: Get Help
    to_emails: null
    id: 92046
    type: null
    created_at: 2025-05-23T01:14:10Z
    updated_at: 2025-05-23T14:07:18Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Get Help
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      received_helpdesk_autoresponse: 2025-05-23 01:14:10.461124
    description: Get Help
    description_text: Get Help
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []

… 3,021 more characters of output in the raw trajectory.

Arguments

updated_since=2025-05-01T00:00:00Z, include=description,requester, order_by=created_at, order_type=desc, per_page=100, page=2

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 12977
    priority: 1
    requester_id: null
    responder_id: null
    source: 2
    status: 3
    subject: Welcome to your first transaction!
    to_emails: null
    id: 91946
    type: null
    created_at: 2025-05-09T16:29:41Z
    updated_at: 2025-05-09T16:29:41Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Welcome to your first transaction!
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      source_id: 6226985
    description: Welcome to your first transaction!
    description_text: Welcome to your first transaction!
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  - {}

… 3,021 more characters of output in the raw trajectory.

Arguments

updated_since=2025-05-01T00:00:00Z, include=description,requester, order_by=created_at, order_type=desc, per_page=100, page=3

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 5535
    priority: 1
    requester_id: null
    responder_id: null
    source: 2
    status: 3
    subject: Welcome to your first transaction!
    to_emails: null
    id: 91846
    type: null
    created_at: 2025-05-09T16:14:50Z
    updated_at: 2025-05-09T16:14:50Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Welcome to your first transaction!
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      source_id: 6225823
    description: Welcome to your first transaction!
    description_text: Welcome to your first transaction!
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  - {}

… 3,021 more characters of output in the raw trajectory.

Arguments

query=status:3 AND type:'Dispute', page=10

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND tag:'chargeback', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND type:'Card Dispute', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND type:'Transaction Dispute', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND type:'Account Security', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false

Arguments

query=status:3 AND subject:'Unauthorized', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 3
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: 42
      source: 2
      status: 3
      subject: Payment unauthorized 
      to_emails: null
      id: 24111
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Payment unauthorized 
      description: Payment unauthorized 
      created_at: 2022-07-12T00:19:05Z
      updated_at: 2022-07-13T10:00:01Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        received_helpdesk_autoresponse: 2022-07-12 00:19:05.182691
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null

… 1,410 more characters of output in the raw trajectory.

Arguments

query=status:3 AND subject:'fraud', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 3
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Fraud
      to_emails: null
      id: 11533
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Fraud
      description: Fraud
      created_at: 2022-02-07T13:09:25Z
      updated_at: 2022-02-07T13:12:03Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: FRA

… 1,190 more characters of output in the raw trajectory.

Arguments

query=status:3 AND subject:'dispute', page=1

Output

{"success": true, "error_message": null, "tools_list": null, "tool_result": {"total": 6, "results": [{"cc_emails": [], "fwd_emails": [], "reply_cc_emails": [], "fr_escalated": false, "spam": false, "email_config_id": null, "group_id": null, "priority": 1, "requester_id": null, "responder_id": null, "source": 2, "status": 3, "subject": "Transaction dispute ", "to_emails": null, "id": 16034, "type": null, "due_by": null, "fr_due_by": null, "is_escalated": false, "structured_description": {"description_contents": [{"type": "text", "data": {"content": "Transaction dispute "}}]}, "description": "Transaction dispute ", "created_at": "2022-04-03T20:34:59Z", "updated_at": "2022-04-03T20:34:59Z", "custom_fields": {"chat_enabled": false, "helpdesk": false, "is_welcome": false, "product_raised": false}}, {"cc_emails": [], "fwd_emails": [], "reply_cc_emails": [], "fr_escalated": false, "spam": false, "email_config_id": null, "group_id": null, "priority": 1, "requester_id": null, "responder_id": nu

… 3,020 more characters of output in the raw trajectory.

Arguments

query=status:3 AND subject:'stolen', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 1
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: 46
      source: 2
      status: 3
      subject: Joint Card stolen
      to_emails: null
      id: 22798
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Joint Card stolen
      description: Joint Card stolen
      created_at: 2022-06-21T22:34:38Z
      updated_at: 2022-06-22T10:00:00Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        received_helpdesk_autoresponse: 2022-06-21 22:34:38.36675
status_code: 200
is_error: false

Arguments

query=status:3 AND subject:'card', page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  total: 452
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Pay Off Credit Cards! 
      to_emails: null
      id: 852
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Pay Off Credit Cards! 
      description: Pay Off Credit Cards! 
      created_at: 2021-02-15T22:53:07Z
      updated_at: 2021-02-15T22:53:07Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 463
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1

… 3,021 more characters of output in the raw trajectory.

Arguments

id=26073, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: Fraudulent charge on my card 
  id: 26073
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-08-12T13:51:24Z
  updated_at: 2022-08-12T13:51:24Z
  due_by: null
  fr_due_by: null
  description_text: Fraudulent charge on my card 
  description: Fraudulent charge on my card 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
  tags: []
  conversations:
    -
      body_text: |
        [PHONE_900036] [PERSON_NAME_0003] is a fraudulent charge on my card 
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: [PHONE_900036] [PERS

… 712 more characters of output in the raw trajectory.

Arguments

id=26073, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    body_text: |
      [PHONE_900036] [PERSON_NAME_0003] is a fraudulent charge on my card 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    body: |
      [PHONE_900036] [PERSON_NAME_0003] is a fraudulent charge on my card 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    structured_body: null
    id: 85302
    incoming: true
    private: false
    user_id: 12817
    support_email: null
    source: 0
    ticket_id: 26073
    created_at: 2022-08-12T13:51:24Z
    updated_at: 2022-08-12T13:51:24Z
    from_email: null
    to_emails: []
    cc_emails: []
    bcc_emails: []
    last_edited_at: null
    last_edited_user_id: null
status_code: 200
is_error: false

Arguments

id=32265, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 3
  subject: Unauthorized Transaction 
  id: 32265
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-11-08T12:01:33Z
  updated_at: 2022-11-09T10:00:00Z
  due_by: null
  fr_due_by: null
  description_text: Unauthorized Transaction 
  description: Unauthorized Transaction 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2022-11-08 12:01:33.257696
  tags: []
  conversations:
    -
      body_text: |
        Yes I have noticed a unauthorized transaction of 46.64 from Msft Ekonfq. Using my virtual debit card. 
        
        <!--cx_source_data:{"format":"text","flagged

… 3,020 more characters of output in the raw trajectory.

Arguments

id=32265, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    body_text: |
      Yes I have noticed a unauthorized transaction of 46.64 from Msft Ekonfq. Using my virtual debit card. 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    body: |
      Yes I have noticed a unauthorized transaction of 46.64 from Msft Ekonfq. Using my virtual debit card. 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    structured_body: null
    id: 105709
    incoming: true
    private: false
    user_id: 46333
    support_email: null
    source: 0
    ticket_id: 32265
    created_at: 2022-11-08T12:01:33Z
    updated_at: 2022-11-08T12:01:33Z
    from_email: null
    to_emails: []
    cc_emails: []
    bcc_emails: []
    last_edited_at: null
    last_edited_user_id: null
  -
    body_text: Thanks for your message [PERSON_NAME_39608]! I'll get back to you within [DATE_2770] or less. Meanwhile, you migh

… 3,020 more characters of output in the raw trajectory.

Arguments

id=22798, include=conversations,requester,stats

Output

success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: 46
  source: 2
  status: 3
  subject: Joint Card stolen
  id: 22798
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-06-21T22:34:38Z
  updated_at: 2022-06-22T10:00:00Z
  due_by: null
  fr_due_by: null
  description_text: Joint Card stolen
  description: Joint Card stolen
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2022-06-21 22:34:38.36675
  tags: []
  conversations:
    -
      body_text: |
        Please deactivate our physical cards. They’re stolen.
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: Please dea

… 3,020 more characters of output in the raw trajectory.

Arguments

id=22798, page=1

Output

success: true
error_message: null
tools_list: null
tool_result:
  -
    body_text: |
      Please deactivate our physical cards. They’re stolen.
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    body: |
      Please deactivate our physical cards. They’re stolen.
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    structured_body: null
    id: 74225
    incoming: true
    private: false
    user_id: 33357
    support_email: null
    source: 0
    ticket_id: 22798
    created_at: 2022-06-21T22:34:38Z
    updated_at: 2022-06-21T22:34:38Z
    from_email: null
    to_emails: []
    cc_emails: []
    bcc_emails: []
    last_edited_at: null
    last_edited_user_id: null
  -
    body_text: |
      Thanks for your message [PERSON_NAME_0222]! I'll get back to you within [DATE_2770] or less. Meanwhile, you might find a quick answer in our frequently asked [PERSON_NAME_0153].
      
      <!--cx_source_data:{"format":

… 2,322 more characters of output in the raw trajectory.

Arguments

name=q4-fraud-impact, is_private=false

Output

ok: true
channel:
  id: CB6AB6658
  name: q4-fraud-impact
  is_channel: true
  is_group: false
  is_im: false
  created: 1785562155
  creator: PERSON_106452_SLACK_ID
  is_archived: false
  is_general: false
  unlinked: 0
  name_normalized: q4-fraud-impact
  is_shared: false
  is_ext_shared: false
  is_org_shared: false
  pending_shared: []
  is_pending_ext_shared: false
  is_member: true
  is_private: false
  is_mpim: false
  last_read: 1785562155.000000
  latest: null
  unread_count: 0
  unread_count_display: 0
  topic:
    value: ""
    creator: ""
    last_set: 0
  properties: {}
  purpose:
    value: ""
    creator: ""
    last_set: 0
  previous_names: []
  priority: 0

Arguments

channel=CB6AB6658, text=Representative pending fraud-related Freshdesk tickets reviewed:
- 26073
- 32265
- 22798

Output

ok: true
channel: CB6AB6658
ts: 1785562157.836003
message:
  ts: 1785562157.836003
  user: PERSON_106452_SLACK_ID
  text: |
    Representative pending fraud-related Freshdesk tickets reviewed:
    - 26073
    - 32265
    - 22798
  type: message