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Q4 Fraud Impact Report - Email & Ticket InvestigationRisk & Fraud

11 verifiers · 8 LLM-graded

EnvironmentsEmailFreshdeskSlack

TaxonomyRisk & FraudRisk & Fraud

All trialsGPT-5.5Trial 04

63.6%

Trial reward

GPT-5.5Fail

Trial 04 — 2nd of 10 by reward score. This model averages 47.3% across 10 trials on this task.

  • 7/11Checks passed
  • 25Turns
  • 80Tool calls
  • 3.3mTime

Missed 4 of 11 checks — found_fraudulent_activity_thread, slack_lists_ticket_11533 and checked_conversations_ticket_11533 and 1 more.

checks (11)

  • found_fraudulent_activity_threadLLMFail

    Failure mode Wrong answer

    Reason assertion_failed

  • found_unauthorized_charges_threadLLMPass
  • q4_fraud_impact_channel_in_databasePass
  • slack_lists_ticket_11533Fail

    Reason assertion_failed

  • slack_lists_ticket_20644Pass
  • avoided_deletionsLLMPass
  • avoided_ticket_status_changesLLMPass
  • checked_conversations_ticket_11533LLMFail

    Reason assertion_failed

  • checked_conversations_ticket_20644LLMPass
  • found_fraud_ticket_11533LLMFail

    Reason assertion_failed

  • found_fraud_ticket_20644LLMPass

User prompt → 25 turns · 80 tool calls → final response

  1. 1list_threads1

    Tool execution only — no assistant text

    list_threadsuserId=me, q=fraud OR fraudulent OR unauthorized OR scam OR stolen OR chargeback, maxResults=5004k chars

    Arguments

    userId=me, q=fraud OR fraudulent OR unauthorized OR scam OR stolen OR chargeback, maxResults=500

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6824
        messages:
          -
            id: e7f07192-8a12-52b8-97a8-9b7185418edd
            threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
            labelIds: []
            snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
            historyId: 6822
            internalDate: 1636137999000
            sizeEstimate: 3605

    … 3,022 more characters of output in the raw trajectory.

  2. 2list_threads6

    Tool execution only — no assistant text

    list_threadsuserId=me, q=fraud, maxResults=5004k chars

    Arguments

    userId=me, q=fraud, maxResults=500

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6824
        messages:
          -
            id: e7f07192-8a12-52b8-97a8-9b7185418edd
            threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
            labelIds: []
            snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
            historyId: 6822
            internalDate: 1636137999000
            sizeEstimate: 3605

    … 3,022 more characters of output in the raw trajectory.

    list_threadsuserId=me, q=fraudulent, maxResults=5004k chars

    Arguments

    userId=me, q=fraudulent, maxResults=500

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: ecea34af-b2fe-532a-9b51-d1afbfe33735
        snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
        historyId: 38
        messages:
          -
            id: 4a18057c-8301-5093-a201-55afdf5e6516
            threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
            labelIds: []
            snippet: Hi PERSON_61208_NAME, Looks like we need a little more documentation from you before we can open your [ORGANIZATION_0001] Account. Can you please send us the documents below for us to review? To prot…
            historyId: 36
            internalDate: 1678032305000
            sizeEstimate: 6032

    … 3,022 more characters of output in the raw trajectory.

    list_threadsuserId=me, q=unauthorized, maxResults=5004k chars

    Arguments

    userId=me, q=unauthorized, maxResults=500

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: daf96f1d-b939-5625-8fb9-28d741d5dc76
        snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
        historyId: 4570
        messages:
          -
            id: b3d5c14a-fd8e-5c69-a42c-13071c737dc8
            threadId: daf96f1d-b939-5625-8fb9-28d741d5dc76
            labelIds: []
            snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
            historyId: 4569
            internalDate: 1640013274000
            sizeEstimate: 522

    … 3,020 more characters of output in the raw trajectory.

    list_threadsuserId=me, q=scam, maxResults=5004k chars

    Arguments

    userId=me, q=scam, maxResults=500

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: 82a70048-548e-55f2-b881-5b29c9dece9b
        snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
        historyId: 23959
        messages:
          -
            id: 5896d867-03cd-5719-a75b-6bb7f832998e
            threadId: 82a70048-548e-55f2-b881-5b29c9dece9b
            labelIds: []
            snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
            historyId: 23958
            internalDate: 1614162088000
            sizeEstimate: 3331

    … 3,021 more characters of output in the raw trajectory.

    list_threadsuserId=me, q=stolen, maxResults=5004k chars

    Arguments

    userId=me, q=stolen, maxResults=500

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads:
      -
        id: 605e369e-01cd-52df-a65e-96e67dc5757f
        snippet: Hi PERSON_103561_NAME, As The holiday season approaches, you’ll be shipping more packages than usual, increasing the risk for lost, damaged, or stolen packages. No need to panic though – Shippo’s got…
        historyId: 3622
        messages:
          -
            id: 4ae121e4-2e28-55ef-b555-564b89ef1047
            threadId: 605e369e-01cd-52df-a65e-96e67dc5757f
            labelIds: []
            snippet: Hi PERSON_103561_NAME, As The holiday season approaches, you’ll be shipping more packages than usual, increasing the risk for lost, damaged, or stolen packages. No need to panic though – Shippo’s got…
            historyId: 3622
            internalDate: 1696543209000

    … 3,021 more characters of output in the raw trajectory.

    list_threadsuserId=me, q=chargeback, maxResults=500

    Arguments

    userId=me, q=chargeback, maxResults=500

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    threads: []
    resultSizeEstimate: 0
  3. 3list_messages, search_tickets3

    Tool execution only — no assistant text

    list_messagesuserId=me, q=fraud OR fraudulent OR unauthorized OR scam OR stolen OR chargeback, maxResults=5003k chars

    Arguments

    userId=me, q=fraud OR fraudulent OR unauthorized OR scam OR stolen OR chargeback, maxResults=500

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    messages:
      -
        id: 44238ef2-fd06-5bdd-9ec1-ef83a631026a
        threadId: c70af82f-3958-5f35-b91c-cd1fb2882134
      -
        id: 4ae121e4-2e28-55ef-b555-564b89ef1047
        threadId: 605e369e-01cd-52df-a65e-96e67dc5757f
      -
        id: e960be8b-bb90-5bb9-98fc-e1c63a41a539
        threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
      -
        id: a63e331d-fe51-5c4f-81df-0fd1266453c6
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
      -
        id: ccc7876e-2f3e-516c-870a-e3ace6975c84
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
      -
        id: c3771fcc-30a5-5e3d-8407-f3c8844d189f
        threadId: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
      -
        id: bdfdfe11-eeb9-5284-b6f2-76fb8141f432

    … 2,276 more characters of output in the raw trajectory.

    search_ticketsquery=status:3 AND tag:'fraud', page=1

    Arguments

    query=status:3 AND tag:'fraud', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false
    search_ticketsquery=status:3 AND type:'Fraud', page=1

    Arguments

    query=status:3 AND type:'Fraud', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false
  4. 4search_tickets1

    Tool execution only — no assistant text

    search_ticketsquery=status:3, page=14k chars

    Arguments

    query=status:3, page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      to_emails: null
      id: 1
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      description: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      created_at: 2020-09-09T19:28:58Z
      updated_at: 2020-09-09T19:28:58Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false

    … 3,021 more characters of output in the raw trajectory.

  5. 5search_tickets6

    Tool execution only — no assistant text

    search_ticketsquery=status:3 AND tag:'unauthorized', page=1

    Arguments

    query=status:3 AND tag:'unauthorized', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false
    search_ticketsquery=status:3 AND tag:'dispute', page=1

    Arguments

    query=status:3 AND tag:'dispute', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false
    search_ticketsquery=status:3 AND tag:'fraudulent', page=1

    Arguments

    query=status:3 AND tag:'fraudulent', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false
    search_ticketsquery=status:3 AND tag:'chargeback', page=1

    Arguments

    query=status:3 AND tag:'chargeback', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false
    search_ticketsquery=status:3 AND tag:'scam', page=1

    Arguments

    query=status:3 AND tag:'scam', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false
    search_ticketsquery=status:3 AND tag:'stolen', page=1

    Arguments

    query=status:3 AND tag:'stolen', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false
  6. 6list_all_tickets1

    Tool execution only — no assistant text

    list_all_ticketsupdated_since=2020-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=100, page=1, include=requester,description4k chars

    Arguments

    updated_since=2020-01-01T00:00:00Z, order_by=updated_at, order_type=desc, per_page=100, page=1, include=requester,description

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  -
    cc_emails: []
    fwd_emails: []
    reply_cc_emails: []
    fr_escalated: false
    spam: false
    email_config_id: null
    group_id: 6758
    priority: 1
    requester_id: null
    responder_id: 42
    source: 2
    status: 5
    subject: Help with Lovebugs🥰 Account
    to_emails: null
    id: 76694
    type: null
    created_at: 2024-09-04T00:45:51Z
    updated_at: 2025-05-27T14:10:41Z
    due_by: null
    fr_due_by: null
    is_escalated: false
    structured_description:
      description_contents:
        -
          type: text
          data:
            content: Help with Lovebugs🥰 Account
    custom_fields:
      chat_enabled: false
      helpdesk: false
      is_welcome: false
      product_raised: false
      sam_disabled_at: 2024-09-04 00:45:56.467012
    description: Help with Lovebugs🥰 Account
    description_text: Help with Lovebugs🥰 Account
    requester:
      id: null
      email: null
      mobile: null
      name: null
      phone: null
  - {}

    … 3,025 more characters of output in the raw trajectory.

  7. 7search_tickets10

    Tool execution only — no assistant text

    search_ticketsquery=status:3, page=14k chars

    Arguments

    query=status:3, page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      to_emails: null
      id: 1
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      description: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      created_at: 2020-09-09T19:28:58Z
      updated_at: 2020-09-09T19:28:58Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=status:3, page=24k chars

    Arguments

    query=status:3, page=2

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      to_emails: null
      id: 46
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      description: Team [PERSON_NAME_0008] makes the dream [PERSON_NAME_0008]
      created_at: 2020-10-31T16:30:54Z
      updated_at: 2021-09-29T13:43:25Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false

    … 3,024 more characters of output in the raw trajectory.

    search_ticketsquery=status:3, page=34k chars

    Arguments

    query=status:3, page=3

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 125
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2020-12-24T02:26:20Z
      updated_at: 2020-12-24T02:26:20Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

    … 3,036 more characters of output in the raw trajectory.

    search_ticketsquery=status:3, page=44k chars

    Arguments

    query=status:3, page=4

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 181
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-12T00:44:33Z
      updated_at: 2021-01-12T00:44:33Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

    … 3,033 more characters of output in the raw trajectory.

    search_ticketsquery=status:3, page=54k chars

    Arguments

    query=status:3, page=5

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 222
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-14T23:29:27Z
      updated_at: 2021-01-14T23:29:27Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

    … 3,030 more characters of output in the raw trajectory.

    search_ticketsquery=status:3, page=64k chars

    Arguments

    query=status:3, page=6

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 278
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-20T18:33:11Z
      updated_at: 2021-01-20T18:33:11Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

    … 3,036 more characters of output in the raw trajectory.

    search_ticketsquery=status:3, page=74k chars

    Arguments

    query=status:3, page=7

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 319
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-21T17:10:24Z
      updated_at: 2021-01-21T17:10:24Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

    … 3,036 more characters of output in the raw trajectory.

    search_ticketsquery=status:3, page=84k chars

    Arguments

    query=status:3, page=8

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Emergency
      to_emails: null
      id: 392
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Emergency
      description: Emergency
      created_at: 2021-01-23T04:17:18Z
      updated_at: 2021-05-14T18:05:23Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 193
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null

    … 3,024 more characters of output in the raw trajectory.

    search_ticketsquery=status:3, page=94k chars

    Arguments

    query=status:3, page=9

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 440
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2021-01-26T23:04:14Z
      updated_at: 2021-01-26T23:04:14Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

    … 3,033 more characters of output in the raw trajectory.

    search_ticketsquery=status:3, page=104k chars

    Arguments

    query=status:3, page=10

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 45903
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Amazon
      to_emails: null
      id: 532
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Amazon
      description: Amazon
      created_at: 2021-01-28T18:15:15Z
      updated_at: 2021-01-28T18:15:15Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 6773
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2

    … 3,025 more characters of output in the raw trajectory.

  8. 8search_tickets1

    Tool execution only — no assistant text

    search_ticketsquery=status:3 AND type:'Dispute', page=1

    Arguments

    query=status:3 AND type:'Dispute', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 0
  results: []
status_code: 200
is_error: false
  9. 9search_tickets4

    Tool execution only — no assistant text

    search_ticketsquery=type:'Dispute', page=14k chars

    Arguments

    query=type:'Dispute', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: 5509
      responder_id: null
      source: 2
      status: 4
      subject: Unrecognized Charges
      to_emails: null
      id: 8097
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                User is disputing all transactions related to cashapp performed with [PERSON_NAME_2152]'s card on the new account.[PERSON_NAME_2152] reports he did not make those transactions. They have tried to reach out to CashApp and have received no response as of yet. Card has been suspended and [PERSON_NAME_0054] be replaced.
                
                Resolution: I submitted the information to TP who opened a dispute with Marqueta [DATE_0608].
                
                After going to pre-ar

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'dispute', page=14k chars

    Arguments

    query=type:'dispute', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: 5509
      responder_id: null
      source: 2
      status: 4
      subject: Unrecognized Charges
      to_emails: null
      id: 8097
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                User is disputing all transactions related to cashapp performed with [PERSON_NAME_2152]'s card on the new account.[PERSON_NAME_2152] reports he did not make those transactions. They have tried to reach out to CashApp and have received no response as of yet. Card has been suspended and [PERSON_NAME_0054] be replaced.
                
                Resolution: I submitted the information to TP who opened a dispute with Marqueta [DATE_0608].
                
                After going to pre-ar

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=status:3 AND created_at:>'2024-01-01', page=14k chars

    Arguments

    query=status:3 AND created_at:>'2024-01-01', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 10735
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Hey...
      to_emails: null
      id: 56635
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Hey...
      description: Hey...
      created_at: 2024-01-01T00:48:11Z
      updated_at: 2024-01-01T00:48:11Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        source_id: 4392864
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2

    … 3,031 more characters of output in the raw trajectory.

    search_ticketsquery=status:3 AND created_at:>'2025-01-01', page=14k chars

    Arguments

    query=status:3 AND created_at:>'2025-01-01', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 2971
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: null
      source: 2
      status: 3
      subject: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      to_emails: null
      id: 81268
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      description: Welcome to [PERSON_NAME_64251]! 👯‍♂️
      created_at: 2025-01-01T00:16:48Z
      updated_at: 2025-01-01T00:16:49Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null

    … 3,036 more characters of output in the raw trajectory.

  10. 10get_thread6

    Tool execution only — no assistant text

    get_threaduserId=me, id=daf96f1d-b939-5625-8fb9-28d741d5dc76, format=full4k chars

    Arguments

    userId=me, id=daf96f1d-b939-5625-8fb9-28d741d5dc76, format=full

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: daf96f1d-b939-5625-8fb9-28d741d5dc76
    snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
    historyId: 4570
    messages:
      -
        id: b3d5c14a-fd8e-5c69-a42c-13071c737dc8
        threadId: daf96f1d-b939-5625-8fb9-28d741d5dc76
        labelIds: []
        snippet: Hi, I have 3 pending charges that did not go through and sit as pending. The merchant says the payment did not go through. Could you provide details as to why the transactions did not go through? I n…
        historyId: 4569
        internalDate: 1640013274000
        sizeEstimate: 522
        classificationLabelValues: []
        payload: {}

    … 3,020 more characters of output in the raw trajectory.

    get_threaduserId=me, id=69d40faf-863d-573d-9c22-88d7cbc3c4de, format=full4k chars

    Arguments

    userId=me, id=69d40faf-863d-573d-9c22-88d7cbc3c4de, format=full

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 69d40faf-863d-573d-9c22-88d7cbc3c4de
    snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
    historyId: 6824
    messages:
      -
        id: e7f07192-8a12-52b8-97a8-9b7185418edd
        threadId: 69d40faf-863d-573d-9c22-88d7cbc3c4de
        labelIds: []
        snippet: Hello [ORGANIZATION_0001] team! I did use a typo in my email invite to my wife which seems to have resulted in PERSON_65175_NAME being caught up in all these. Please do remove her email! On [DATE_142…
        historyId: 6822
        internalDate: 1636137999000
        sizeEstimate: 3605
        classificationLabelValues: []
        payload: {}

    … 3,021 more characters of output in the raw trajectory.

    get_threaduserId=me, id=82a70048-548e-55f2-b881-5b29c9dece9b, format=full4k chars

    Arguments

    userId=me, id=82a70048-548e-55f2-b881-5b29c9dece9b, format=full

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 82a70048-548e-55f2-b881-5b29c9dece9b
    snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
    historyId: 23959
    messages:
      -
        id: 5896d867-03cd-5719-a75b-6bb7f832998e
        threadId: 82a70048-548e-55f2-b881-5b29c9dece9b
        labelIds: []
        snippet: I didn't sign up scammers Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> Sent: [DATE_14106] 2:17:42 AM To: PERSON…
        historyId: 23958
        internalDate: 1614162088000
        sizeEstimate: 3331
        classificationLabelValues: []
        payload: {}

    … 3,021 more characters of output in the raw trajectory.

    get_threaduserId=me, id=b69ecd11-299e-5d9d-824b-7ee7c5a5b730, format=full4k chars

    Arguments

    userId=me, id=b69ecd11-299e-5d9d-824b-7ee7c5a5b730, format=full

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
    snippet: Critical Alert High risk of fraud detected Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent. Lumene richard placed orde…
    historyId: 1919
    messages:
      -
        id: ccc7876e-2f3e-516c-870a-e3ace6975c84
        threadId: b69ecd11-299e-5d9d-824b-7ee7c5a5b730
        labelIds: []
        snippet: Critical Alert High risk of fraud detected Before fulfilling this order or capturing payment, please review the the Risk Analysis and determine if this order is fraudulent. Lumene richard placed orde…
        historyId: 1918
        internalDate: 1674764121000
        sizeEstimate: 1147
        classificationLabelValues: []
        payload: {}

    … 3,020 more characters of output in the raw trajectory.

    get_threaduserId=me, id=9d229235-2f43-5f68-b015-72e65bf0994d, format=full4k chars

    Arguments

    userId=me, id=9d229235-2f43-5f68-b015-72e65bf0994d, format=full

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 9d229235-2f43-5f68-b015-72e65bf0994d
    snippet: Hoping you might be able to help me out, I'm dealing with quite a bit of fraud and identity theft as of late. My info is as follows [PERSON_NAME_16416] 1131 Aldenwood Ave Las Vegas NV [ZIP_CODE_9601]…
    historyId: 14709
    messages:
      -
        id: f86d0191-e72e-5288-b41a-6d383606de48
        threadId: 9d229235-2f43-5f68-b015-72e65bf0994d
        labelIds: []
        snippet: Hoping you might be able to help me out, I'm dealing with quite a bit of fraud and identity theft as of late. My info is as follows [PERSON_NAME_16416] 1131 Aldenwood Ave Las Vegas NV [ZIP_CODE_9601]…
        historyId: 14704
        internalDate: 1652610613000
        sizeEstimate: 581
        classificationLabelValues: []
        payload: {}

    … 3,021 more characters of output in the raw trajectory.

    get_threaduserId=me, id=f5362e11-3ce4-5212-8251-11cfde2373e8, format=full4k chars

    Arguments

    userId=me, id=f5362e11-3ce4-5212-8251-11cfde2373e8, format=full

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: f5362e11-3ce4-5212-8251-11cfde2373e8
    snippet: Hi there, [PERSON_NAME_6553], Are you ready? We’ve got good news coming your way. Keep an eye on your inbox later this week for your special access to [ORGANIZATION_0001]'s Joint Cards (https://t.yes…
    historyId: 1720
    messages:
      -
        id: c2ab5ec3-518d-5144-83a8-33b050c97ab3
        threadId: f5362e11-3ce4-5212-8251-11cfde2373e8
        labelIds: []
        snippet: Hi there, [PERSON_NAME_6553], Are you ready? We’ve got good news coming your way. Keep an eye on your inbox later this week for your special access to [ORGANIZATION_0001]'s Joint Cards (https://t.yes…
        historyId: 1709
        internalDate: 1606771113000
        sizeEstimate: 3114
        classificationLabelValues: []

    … 3,022 more characters of output in the raw trajectory.

  11. 11search_tickets10

    Tool execution only — no assistant text

    search_ticketsquery=type:'Dispute', page=14k chars

    Arguments

    query=type:'Dispute', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: 5509
      responder_id: null
      source: 2
      status: 4
      subject: Unrecognized Charges
      to_emails: null
      id: 8097
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                User is disputing all transactions related to cashapp performed with [PERSON_NAME_2152]'s card on the new account.[PERSON_NAME_2152] reports he did not make those transactions. They have tried to reach out to CashApp and have received no response as of yet. Card has been suspended and [PERSON_NAME_0054] be replaced.
                
                Resolution: I submitted the information to TP who opened a dispute with Marqueta [DATE_0608].
                
                After going to pre-ar

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'Dispute', page=24k chars

    Arguments

    query=type:'Dispute', page=2

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: 38036
      responder_id: 42
      source: 2
      status: 5
      subject: Get help
      to_emails: null
      id: 27448
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: [PERSON_NAME_9751] would like to dispute the above transaction. They clicked on a [PERSON_NAME_0109] through a [PERSON_NAME_0106] ad and purchased an item. Once they purchased it, they realized their main website is fake and not accessible. The email confirmation they got also has fake non-functioning links for support, website, and order details. Attached is the item they purchased on [DATE_13452]. They have not been successful in finding the com

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'Dispute', page=34k chars

    Arguments

    query=type:'Dispute', page=3

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 4664
      priority: 1
      requester_id: 19209
      responder_id: 42
      source: 2
      status: 5
      subject: Get help
      to_emails: null
      id: 35990
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                User reports 60 transactions from Meta from [DATE_113737] were unauthorized.
                
                Resolution: Working with user to investigate. Have asked user to report these charges to Meta as a first [ADDRESS_0101], then if they are unwilling to assist we [PERSON_NAME_0054] continue dispute process. no repsonse from use rin multple [DATE_0710]. closing dispute. 
      description: |
        User reports 60 transactions from Meta from [DATE_113737] were unauthorized.

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'Dispute', page=44k chars

    Arguments

    query=type:'Dispute', page=4

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 3285
      priority: 1
      requester_id: 12010
      responder_id: 42
      source: 2
      status: 5
      subject: Get Help
      to_emails: null
      id: 45525
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                Customer is stating the 'Refuel' transactions from 3/23 were not performed by them. we have terminated the card involved as a precaution. 
                
                Resolution: Escalated to TP via email on 3/24 once the transactions cleared. 
      description: |
        Customer is stating the 'Refuel' transactions from 3/23 were not performed by them. we have terminated the card involved as a precaution. 
        
        Resolution: Escalated to TP via email on 3/24 once the transactions

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'Dispute', page=54k chars

    Arguments

    query=type:'Dispute', page=5

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 9768
      priority: 1
      requester_id: 62875
      responder_id: 42
      source: 2
      status: 5
      subject: Get Help
      to_emails: null
      id: 50684
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                customer disputing all txs with Amro Investments on [DATE_7439] and [DATE_10954]
                
                Resolution: low $ amount, won in their favor. notified customer.
      description: |
        customer disputing all txs with Amro Investments on [DATE_7439] and [DATE_10954]
        
        Resolution: low $ amount, won in their favor. notified customer.
      created_at: 2023-08-17T18:54:04Z
      updated_at: 2023-08-21T19:49:55Z
      custom_fields:
        chat_enabled: false

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'Dispute', page=64k chars

    Arguments

    query=type:'Dispute', page=6

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 2014
      priority: 1
      requester_id: 3506
      responder_id: 42
      source: 2
      status: 5
      subject: Get Help
      to_emails: null
      id: 52501
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                Dispute Request
                
                ID: ttx_11jgtc4p1wja7ht
                Date: [DATE_7348]
                Amount: $24.07
                Reason: Customer ordered in the Taco Bell App, food never was delivered. Contacted merchant who was of no assistance and would not respond further. 
                
                Due to being under threshold, please credit the user for this as won in their favor. 
                
                Resolution: Due to being under threshold, please credit the user for this as won in their favor. notified customer on 9.27.23

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'Dispute', page=74k chars

    Arguments

    query=type:'Dispute', page=7

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 13689
      priority: 1
      requester_id: 82899
      responder_id: 42
      source: 2
      status: 5
      subject: [PERSON_NAME_69957]
      to_emails: null
      id: 54122
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                Reason for Dispute: Cardholder states they paid for a cruise tour of [LOCATION_0306] but when they arrived at the ship's location, they were told the tickets were not valid or real. They attempted to [PERSON_NAME_0101] company via phone on 11.7.23 at [PHONE_1301] with no success and the person who sold them to the customer on the street is nowhere to be found.
                
                Resolution: escalated to tp on 11/8/23. lost in merchants favor

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'Dispute', page=84k chars

    Arguments

    query=type:'Dispute', page=8

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 8505
      priority: 1
      requester_id: 51329
      responder_id: 42
      source: 2
      status: 5
      subject: Get Help
      to_emails: null
      id: 59593
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                Dispute Request
                
                 Customer contacted us [DATE_4614]
                
                ID: ttx_11jwt2tt26wqy1j
                Amount: $300
                
                Reason: The customer went to an ATM. The ATM DID dispense $260 in cash, but the remaining $40 did not dispense. 
                
                
                To clarify - they are not disputing the full $300. They DID RECEIVE $260 of the $300. They are missing only $40 of this transaction. 
                
                Resolution: escalated to tp on 2/14/24. won in customer favor due to [DATE_7157] rule on 3/29. not

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'Dispute', page=94k chars

    Arguments

    query=type:'Dispute', page=9

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 1575
      priority: 1
      requester_id: 522
      responder_id: 42
      source: 2
      status: 5
      subject: Get Help
      to_emails: null
      id: 75532
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                customer states they did not perform ttx_11kakn0h2nzr4sm or ttx_11kahv992nvcbdb. terminated card involved, issued new one. 
                
                Resolution: escalated to TP on 8/9/24
      description: |
        customer states they did not perform ttx_11kakn0h2nzr4sm or ttx_11kahv992nvcbdb. terminated card involved, issued new one. 
        
        Resolution: escalated to TP on 8/9/24
      created_at: 2024-07-30T03:01:21Z
      updated_at: 2024-09-13T17:04:53Z
      custom_fields: {}

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=type:'Dispute', page=104k chars

    Arguments

    query=type:'Dispute', page=10

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 293
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: 15157
      priority: 1
      requester_id: 90691
      responder_id: 42
      source: 2
      status: 5
      subject: Get Help
      to_emails: null
      id: 86655
      type: Dispute
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: |
                customer states all txs from [PERSON_NAME_15657] on 1/10  were not performed by  or authorized by cardholder
                
                Resolution: escalated to tp on 1/14/25
      description: |
        customer states all txs from [PERSON_NAME_15657] on 1/10  were not performed by  or authorized by cardholder
        
        Resolution: escalated to tp on 1/14/25
      created_at: 2025-01-10T13:59:04Z
      updated_at: 2025-04-09T13:28:44Z
      custom_fields:
        chat_enabled: false

    … 3,021 more characters of output in the raw trajectory.

  12. 12search_tickets3

    Tool execution only — no assistant text

    search_ticketsquery=status:3 AND created_at:>'2025-05-01', page=14k chars

    Arguments

    query=status:3 AND created_at:>'2025-05-01', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 339
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: 42
      source: 2
      status: 3
      subject: Change profile [PERSON_NAME_0207]
      to_emails: null
      id: 91491
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Change profile [PERSON_NAME_0207]
      description: Change profile [PERSON_NAME_0207]
      created_at: 2025-05-01T11:27:30Z
      updated_at: 2025-05-02T10:00:00Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        received_helpdesk_autoresponse: 2025-05-01 11:27:31.321036
        sam_disabled_at: 2025-05-01 13:07:21.996942
        source_id: 1461
    -
      cc_emails: []

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=status:3 AND updated_at:>'2025-05-01', page=14k chars

    Arguments

    query=status:3 AND updated_at:>'2025-05-01', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 339
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: 42
      source: 2
      status: 3
      subject: Change profile [PERSON_NAME_0207]
      to_emails: null
      id: 91491
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Change profile [PERSON_NAME_0207]
      description: Change profile [PERSON_NAME_0207]
      created_at: 2025-05-01T11:27:30Z
      updated_at: 2025-05-02T10:00:00Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        received_helpdesk_autoresponse: 2025-05-01 11:27:31.321036
        sam_disabled_at: 2025-05-01 13:07:21.996942
        source_id: 1461
    -
      cc_emails: []

    … 3,021 more characters of output in the raw trajectory.

    search_ticketsquery=status:3 AND priority:1 AND created_at:>'2025-05-01', page=14k chars

    Arguments

    query=status:3 AND priority:1 AND created_at:>'2025-05-01', page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  total: 339
  results:
    -
      cc_emails: []
      fwd_emails: []
      reply_cc_emails: []
      fr_escalated: false
      spam: false
      email_config_id: null
      group_id: null
      priority: 1
      requester_id: null
      responder_id: 42
      source: 2
      status: 3
      subject: Change profile [PERSON_NAME_0207]
      to_emails: null
      id: 91491
      type: null
      due_by: null
      fr_due_by: null
      is_escalated: false
      structured_description:
        description_contents:
          -
            type: text
            data:
              content: Change profile [PERSON_NAME_0207]
      description: Change profile [PERSON_NAME_0207]
      created_at: 2025-05-01T11:27:30Z
      updated_at: 2025-05-02T10:00:00Z
      custom_fields:
        chat_enabled: false
        helpdesk: false
        is_welcome: false
        product_raised: false
        received_helpdesk_autoresponse: 2025-05-01 11:27:31.321036
        sam_disabled_at: 2025-05-01 13:07:21.996942
        source_id: 1461
    -
      cc_emails: []

    … 3,021 more characters of output in the raw trajectory.

  13. 13list_tables1

    Tool execution only — no assistant text

    list_tablescatalog_name=zeta3, schema_name=rds, max_results=50, omit_columns=true, omit_properties=true, omit_username=true12k chars

    Arguments

    catalog_name=zeta3, schema_name=rds, max_results=50, omit_columns=true, omit_properties=true, omit_username=true

    Output

    tables:
  -
    name: account_applications
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.account_applications
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T04:58:37+00:00
    updated_at: 2026-07-15T04:58:37+00:00
  -
    name: account_ownerships
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.account_ownerships
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T04:58:43+00:00
    updated_at: 2026-07-15T04:58:43+00:00
  -
    name: account_person_applications
    catalog_name: zeta3
    schema_name: rds
    table_type: E

    … 11,021 more characters of output in the raw trajectory.

  14. 14list_tables1

    Tool execution only — no assistant text

    list_tablescatalog_name=zeta3, schema_name=rds, max_results=50, page_token=50, omit_columns=true, omit_properties=true, omit_username=true12k chars

    Arguments

    catalog_name=zeta3, schema_name=rds, max_results=50, page_token=50, omit_columns=true, omit_properties=true, omit_username=true

    Output

    tables:
  -
    name: kyc_data
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.kyc_data
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T05:19:02+00:00
    updated_at: 2026-07-15T05:19:02+00:00
  -
    name: ledger_items
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.ledger_items
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-15T05:19:17+00:00
    updated_at: 2026-07-15T05:19:17+00:00
  -
    name: limit_restriction_changes
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL

    … 11,021 more characters of output in the raw trajectory.

  15. 15list_tables1

    Tool execution only — no assistant text

    list_tablescatalog_name=zeta3, schema_name=rds, max_results=50, page_token=100, omit_columns=true, omit_properties=true, omit_username=true12k chars

    Arguments

    catalog_name=zeta3, schema_name=rds, max_results=50, page_token=100, omit_columns=true, omit_properties=true, omit_username=true

    Output

    tables:
  -
    name: cohorts
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.cohorts
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-24T23:19:15+00:00
    updated_at: 2026-07-24T23:19:15+00:00
  -
    name: comment_read_receipts
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL
    data_source_format: CSV
    comment: ""
    full_name: zeta3.rds.comment_read_receipts
    storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
    created_at: 2026-07-24T23:19:15+00:00
    updated_at: 2026-07-24T23:19:15+00:00
  -
    name: companions
    catalog_name: zeta3
    schema_name: rds
    table_type: EXTERNAL

    … 11,021 more characters of output in the raw trajectory.

  16. 16get_table1

    Tool execution only — no assistant text

    get_tablefull_name=zeta3.rds.conversations4k chars

    Arguments

    full_name=zeta3.rds.conversations

    Output

    name: conversations
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.conversations
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 91262
  zeta3.sample_row_count: 91262
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: BIGINT
    type_text: BIGINT
    position: 0
    nullable: true
    comment: ""
  -
    name: source_type
    type_name: VARCHAR
    type_text: VARCHAR
    position: 1
    nullable: true
    comment: ""
  -
    name: source_id
    type_name: BIGINT
    type_text: BIGINT
    position: 2
    nullable: true
    comment: ""
  -
    name: chat_enabled

    … 3,477 more characters of output in the raw trajectory.

  17. 17get_table1

    Tool execution only — no assistant text

    get_tablefull_name=zeta3.rds.notes2k chars

    Arguments

    full_name=zeta3.rds.notes

    Output

    name: notes
catalog_name: zeta3
schema_name: rds
table_type: EXTERNAL
data_source_format: CSV
comment: ""
full_name: zeta3.rds.notes
storage_location: file:///gyms/zeta3_sql/app/data/zeta3/zeta3.duckdb
properties:
  zeta3.delivery: delivery-2
  zeta3.total_row_count: 21856
  zeta3.sample_row_count: 21856
  zeta3.as_of_enforced: true
columns:
  -
    name: id
    type_name: BIGINT
    type_text: BIGINT
    position: 0
    nullable: true
    comment: ""
  -
    name: source_id
    type_name: BIGINT
    type_text: BIGINT
    position: 1
    nullable: true
    comment: ""
  -
    name: source_type
    type_name: VARCHAR
    type_text: VARCHAR
    position: 2
    nullable: true
    comment: ""
  -
    name: body
    type_name: VARCHAR

    … 926 more characters of output in the raw trajectory.

  18. 18execute_sql_statement1

    Tool execution only — no assistant text

    execute_sql_statementcatalog=zeta3, schema=rds, wait_timeout=10s, row_limit=100, statement=SELECT id, subject, helpdesk_status, status, label, sublabel, assigned_admin_id, resolved_by_id, source_id, source_type, team_id, created_at, updated_at FROM conversations WHERE (lower(coalesce(subject,'')) LIKE '%fraud%' OR lower(coalesce(subject,'')) LIKE '%unauthorized%' OR lower(coalesce(subject,'')) LIKE '%scam%' OR lower(coalesce(subject,'')) LIKE '%stolen%' OR lower(coalesce(subject,'')) LIKE '%chargeback%' OR lower(coalesce(subject,'')) LIKE '%dispute%' OR lower(coalesce(label,'')) LIKE '%fraud%' OR lower(coalesce(la12k chars

    Arguments

    catalog=zeta3, schema=rds, wait_timeout=10s, row_limit=100, statement=SELECT id, subject, helpdesk_status, status, label, sublabel, assigned_admin_id, resolved_by_id, source_id, source_type, team_id, created_at, updated_at
FROM conversations
WHERE (lower(coalesce(subject,'')) LIKE '%fraud%' OR lower(coalesce(subject,'')) LIKE '%unauthorized%' OR lower(coalesce(subject,'')) LIKE '%scam%' OR lower(coalesce(subject,'')) LIKE '%stolen%' OR lower(coalesce(subject,'')) LIKE '%chargeback%' OR lower(coalesce(subject,'')) LIKE '%dispute%' OR lower(coalesce(label,'')) LIKE '%fraud%' OR lower(coalesce(la

    … 245 more characters of arguments in the raw trajectory.

    Output

    statement_id: 7e082d41-7d9b-4e0d-8760-d56437cfd9cd
status:
  state: SUCCEEDED
manifest:
  format: JSON_ARRAY
  schema:
    column_count: 13
    columns:
      -
        name: id
        position: 0
        type_name: LONG
        type_text: BIGINT
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: subject
        position: 1
        type_name: STRING
        type_text: VARCHAR
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: helpdesk_status
        position: 2
        type_name: STRING
        type_text: VARCHAR
        type_precision: null
        type_scale: null
        type_interval_type: null
      -
        name: status
        position: 3

    … 11,021 more characters of output in the raw trajectory.

  19. 19get_ticket_by_id, get_conversations_of_a_ticket6

    Tool execution only — no assistant text

    get_ticket_by_idid=39450, include=requester,conversations,stats4k chars

    Arguments

    id=39450, include=requester,conversations,stats

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: 10419
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 3
  subject: Dispute - [PERSON_NAME_1456] Tan
  id: 39450
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2023-03-09T02:34:08Z
  updated_at: 2023-03-10T10:00:21Z
  due_by: null
  fr_due_by: null
  description_text: Dispute - [PERSON_NAME_1456] Tan
  description: Dispute - [PERSON_NAME_1456] Tan
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2023-03-09 02:34:08.615555
  tags: []
  conversations:
    -
      body_text: |
        Need to cancel a transaction. 
        [PERSON_NAME_1456] tan for $102
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALS

    … 3,020 more characters of output in the raw trajectory.

    get_ticket_by_idid=36498, include=requester,conversations,stats4k chars

    Arguments

    id=36498, include=requester,conversations,stats

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: 8014
  priority: 1
  requester_id: null
  responder_id: 47
  source: 2
  status: 3
  subject: Dispute 
  id: 36498
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2023-01-24T17:02:02Z
  updated_at: 2023-01-25T10:00:06Z
  due_by: null
  fr_due_by: null
  description_text: Dispute 
  description: Dispute 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2023-01-24 17:02:02.231061
  tags: []
  conversations:
    -
      body_text: |
        Unauthorized use of my account 
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: |
        Unauthorized use of my account 
        
        <!--cx_source_data:{"f

    … 3,020 more characters of output in the raw trajectory.

    get_ticket_by_idid=22798, include=requester,conversations,stats4k chars

    Arguments

    id=22798, include=requester,conversations,stats

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: 46
  source: 2
  status: 3
  subject: Joint Card stolen
  id: 22798
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-06-21T22:34:38Z
  updated_at: 2022-06-22T10:00:00Z
  due_by: null
  fr_due_by: null
  description_text: Joint Card stolen
  description: Joint Card stolen
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2022-06-21 22:34:38.36675
  tags: []
  conversations:
    -
      body_text: |
        Please deactivate our physical cards. They’re stolen.
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: Please dea

    … 3,020 more characters of output in the raw trajectory.

    get_conversations_of_a_ticketid=39450, page=14k chars

    Arguments

    id=39450, page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  -
    body_text: |
      Need to cancel a transaction. 
      [PERSON_NAME_1456] tan for $102
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    body: |
      Need to cancel a transaction. 
      [PERSON_NAME_1456] tan for $102
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    structured_body: null
    id: 132336
    incoming: true
    private: false
    user_id: 66116
    support_email: null
    source: 0
    ticket_id: 39450
    created_at: 2023-03-09T02:34:08Z
    updated_at: 2023-03-09T02:34:08Z
    from_email: null
    to_emails: []
    cc_emails: []
    bcc_emails: []
    last_edited_at: null
    last_edited_user_id: null
  -
    body_text: |
      Thanks for your message [PERSON_NAME_8151]! I'll get back to you within [DATE_2770] or less. Meanwhile, you might find a quick answer in our frequently asked [PERSON_NAME_0153].
      
      <!--cx_sou

    … 3,020 more characters of output in the raw trajectory.

    get_conversations_of_a_ticketid=36498, page=14k chars

    Arguments

    id=36498, page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  -
    body_text: |
      Unauthorized use of my account 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    body: |
      Unauthorized use of my account 
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    structured_body: null
    id: 121727
    incoming: true
    private: false
    user_id: 47567
    support_email: null
    source: 0
    ticket_id: 36498
    created_at: 2023-01-24T17:02:02Z
    updated_at: 2023-01-24T17:02:02Z
    from_email: null
    to_emails: []
    cc_emails: []
    bcc_emails: []
    last_edited_at: null
    last_edited_user_id: null
  -
    body_text: |
      Thanks for your message [PERSON_NAME_64647]! I'll get back to you within [DATE_2770] or less. Meanwhile, you might find a quick answer in our frequently asked [PERSON_NAME_0153].
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","s

    … 3,020 more characters of output in the raw trajectory.

    get_conversations_of_a_ticketid=22798, page=13k chars

    Arguments

    id=22798, page=1

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  -
    body_text: |
      Please deactivate our physical cards. They’re stolen.
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    body: |
      Please deactivate our physical cards. They’re stolen.
      
      <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
    structured_body: null
    id: 74225
    incoming: true
    private: false
    user_id: 33357
    support_email: null
    source: 0
    ticket_id: 22798
    created_at: 2022-06-21T22:34:38Z
    updated_at: 2022-06-21T22:34:38Z
    from_email: null
    to_emails: []
    cc_emails: []
    bcc_emails: []
    last_edited_at: null
    last_edited_user_id: null
  -
    body_text: |
      Thanks for your message [PERSON_NAME_0222]! I'll get back to you within [DATE_2770] or less. Meanwhile, you might find a quick answer in our frequently asked [PERSON_NAME_0153].
      
      <!--cx_source_data:{"format":

    … 2,322 more characters of output in the raw trajectory.

  20. 20get_message10

    Tool execution only — no assistant text

    get_messageuserId=me, id=44238ef2-fd06-5bdd-9ec1-ef83a631026a, format=metadata, metadataHeaders=["From", "To", "Subject"]1k chars

    Arguments

    userId=me, id=44238ef2-fd06-5bdd-9ec1-ef83a631026a, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 44238ef2-fd06-5bdd-9ec1-ef83a631026a
    threadId: c70af82f-3958-5f35-b91c-cd1fb2882134
    labelIds: []
    snippet: Hey there! MASTERCARD has notified us that the virtual debit card you have ending in digits 1242 was part of a merchant database that may have been compromised. To defend against potential fraud we h…
    historyId: 6708
    internalDate: 1698089159000
    sizeEstimate: 2005
    classificationLabelValues: []
    payload:
      partId: 0
      mimeType: text/plain
      filename: ""
      headers:
        -
          name: From
          value: PERSON_103561_NAME <PERSON_103561_EMAIL>
        -
          name: To
          value: PERSON_92434_EMAIL
        -
          name: Subject
          value: [ORGANIZATIO

    … 109 more characters of output in the raw trajectory.

    get_messageuserId=me, id=e960be8b-bb90-5bb9-98fc-e1c63a41a539, format=metadata, metadataHeaders=["From", "To", "Subject"]1k chars

    Arguments

    userId=me, id=e960be8b-bb90-5bb9-98fc-e1c63a41a539, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: e960be8b-bb90-5bb9-98fc-e1c63a41a539
    threadId: ecea34af-b2fe-532a-9b51-d1afbfe33735
    labelIds: []
    snippet: This is a fraudulent application I have never applied for an account. Sent from my iPhone On [DATE_8166], [DATE_0303], at [DATE_0320], Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> wrote:  Hi PERSO…
    historyId: 37
    internalDate: 1678112853000
    sizeEstimate: 2331
    classificationLabelValues: []
    payload:
      partId: 0
      mimeType: text/plain
      filename: ""
      headers:
        -
          name: From
          value: PERSON_79905_NAME <PERSON_79905_EMAIL>
        -
          name: To
          value: PERSON_103561_NAME <PERSON_103561_EMAIL>
        -
          name: Subject

    … 161 more characters of output in the raw trajectory.

    get_messageuserId=me, id=c3771fcc-30a5-5e3d-8407-f3c8844d189f, format=metadata, metadataHeaders=["From", "To", "Subject"]1k chars

    Arguments

    userId=me, id=c3771fcc-30a5-5e3d-8407-f3c8844d189f, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: c3771fcc-30a5-5e3d-8407-f3c8844d189f
    threadId: 39b5fa13-5606-5bf8-ba0a-0b513edcad4d
    labelIds: []
    snippet: I need help with my account someone is using this forr fraudulent reasons and I would like to have my account closed also all account statements from when it was opened until I requested this closure
    historyId: 11621
    internalDate: 1672904580000
    sizeEstimate: 407
    classificationLabelValues: []
    payload:
      partId: 0
      mimeType: text/plain
      filename: ""
      headers:
        -
          name: From
          value: PERSON_95605_NAME <PERSON_95605_EMAIL>
        -
          name: To
          value: PERSON_103561_EMAIL
        -
          name: Subject
          value: Help

    … 59 more characters of output in the raw trajectory.

    get_messageuserId=me, id=bdfdfe11-eeb9-5284-b6f2-76fb8141f432, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Arguments

    userId=me, id=bdfdfe11-eeb9-5284-b6f2-76fb8141f432, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: false
  error: 
    error:
      code: 400
      errors:
        -
          domain: global
          reason: badRequest
          message: Invalid header name(s) in metadataHeaders: subject
    get_messageuserId=me, id=6fea202c-d4ac-5b15-a1da-e738624e6b2a, format=metadata, metadataHeaders=["From", "To", "Subject"]1k chars

    Arguments

    userId=me, id=6fea202c-d4ac-5b15-a1da-e738624e6b2a, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 6fea202c-d4ac-5b15-a1da-e738624e6b2a
    threadId: bd24692e-64a1-5cce-a8e3-473a51115966
    labelIds: []
    snippet: yeah, for sure. my guess is its not a typo and its fraudy peeps lol Cheers, *Your [ORGANIZATION_0001] Concierge* *--* *[ORGANIZATION_0001]* Please do not send any personally identifiable information …
    historyId: 29602
    internalDate: 1655304816000
    sizeEstimate: 3624
    classificationLabelValues: []
    payload:
      partId: 0
      mimeType: text/plain
      filename: ""
      headers:
        -
          name: From
          value: PERSON_103561_NAME <PERSON_103561_EMAIL>
        -
          name: To
          value: PERSON_10147_NAME <PERSON_10147_EMAIL>
        -
          name: Subject

    … 127 more characters of output in the raw trajectory.

    get_messageuserId=me, id=a97eb6e4-1f20-558a-8601-83ee51a89b66, format=metadata, metadataHeaders=["From", "To", "Subject"]1k chars

    Arguments

    userId=me, id=a97eb6e4-1f20-558a-8601-83ee51a89b66, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: a97eb6e4-1f20-558a-8601-83ee51a89b66
    threadId: 6b6dc07a-0278-54b9-b4e6-5d82a6d8bb4d
    labelIds: []
    snippet: I just received an email from [ORGANIZATION_0001] that referenced myself and ‘PERSON_104313_NAME’. I don’t know a PERSON_104313_NAME. This person is fraudulently using my identity. Can you please pro…
    historyId: 25322
    internalDate: 1655300242000
    sizeEstimate: 3709
    classificationLabelValues: []
    payload:
      partId: 0
      mimeType: text/plain
      filename: ""
      headers:
        -
          name: From
          value: PERSON_34426_NAME <PERSON_34426_EMAIL>
        -
          name: To
          value: PERSON_103561_NAME <PERSON_103561_EMAIL>
        -
          name: Subjec

    … 180 more characters of output in the raw trajectory.

    get_messageuserId=me, id=e34857e3-a14a-5d88-916d-e835c4d764dc, format=metadata, metadataHeaders=["From", "To", "Subject"]1k chars

    Arguments

    userId=me, id=e34857e3-a14a-5d88-916d-e835c4d764dc, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: e34857e3-a14a-5d88-916d-e835c4d764dc
    threadId: 05cd7869-df18-5d12-9907-fed0d4da37a3
    labelIds: []
    snippet: Please Contact card holder ASAP ([PERSON_NAME_13129] at [PHONE_7108]) re: fraudulent activity on card xxxx-xxxx-xxxx-9495. I am the other cardholder on this [ORGANIZATION_0001] account. Regards, [PER…
    historyId: 11251
    internalDate: 1655131110000
    sizeEstimate: 440
    classificationLabelValues: []
    payload:
      partId: 0
      mimeType: text/plain
      filename: ""
      headers:
        -
          name: From
          value: PERSON_69948_NAME <PERSON_69948_EMAIL>
        -
          name: To
          value: PERSON_103561_EMAIL
        -
          name: Subject
          value: Fraudulent Ac

    … 81 more characters of output in the raw trajectory.

    get_messageuserId=me, id=333560a6-d3cf-5be0-88a9-e18f4c63bd2f, format=metadata, metadataHeaders=["From", "To", "Subject"]1k chars

    Arguments

    userId=me, id=333560a6-d3cf-5be0-88a9-e18f4c63bd2f, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 333560a6-d3cf-5be0-88a9-e18f4c63bd2f
    threadId: a46c3103-eb00-5c54-bd93-4659baa90a87
    labelIds: []
    snippet: I can't send it right away because my wallet was stolen akinh with my car On Mon, [DATE_9055], [TIME_1709] Team [ORGANIZATION_0001] <PERSON_103561_EMAIL> wrote: > Hi PERSON_67392_NAME, > > > Looks li…
    historyId: 12217
    internalDate: 1652844953000
    sizeEstimate: 5988
    classificationLabelValues: []
    payload:
      partId: 0
      mimeType: text/plain
      filename: ""
      headers:
        -
          name: From
          value: PERSON_67392_NAME <PERSON_67392_EMAIL>
        -
          name: To
          value: PERSON_103561_NAME <PERSON_103561_EMAIL>
        -
          name: Subject

    … 162 more characters of output in the raw trajectory.

    get_messageuserId=me, id=8255da55-eeec-57e6-8da9-05e6cc23a388, format=metadata, metadataHeaders=["From", "To", "Subject"]1k chars

    Arguments

    userId=me, id=8255da55-eeec-57e6-8da9-05e6cc23a388, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 8255da55-eeec-57e6-8da9-05e6cc23a388
    threadId: ca2d801f-8246-57de-8f57-7067752305c4
    labelIds: []
    snippet: It's only been a few days. I was told the investigation would at least take 10 days. And also you were supposed to Contact the merchants and such which clearly wasn't done. This bank has to be a scam…
    historyId: 13921
    internalDate: 1645459193000
    sizeEstimate: 2785
    classificationLabelValues: []
    payload:
      partId: 0
      mimeType: text/plain
      filename: ""
      headers:
        -
          name: From
          value: PERSON_87604_NAME <PERSON_87604_EMAIL>
        -
          name: To
          value: PERSON_103561_NAME <PERSON_103561_EMAIL>
        -
          name: Subject

    … 106 more characters of output in the raw trajectory.

    get_messageuserId=me, id=673cde3c-02a6-5f93-9ba2-fc3b388109bc, format=metadata, metadataHeaders=["From", "To", "Subject"]1k chars

    Arguments

    userId=me, id=673cde3c-02a6-5f93-9ba2-fc3b388109bc, format=metadata, metadataHeaders=["From", "To", "Subject"]

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  success: true
  result: 
    id: 673cde3c-02a6-5f93-9ba2-fc3b388109bc
    threadId: e317721b-5453-542a-8860-087fd9b5f568
    labelIds: []
    snippet: Thanks, PERSON_77404_NAME! I just got word from the fraud team that your account has been unlocked! Cheers, PERSON_103561_NAME*Your [ORGANIZATION_0001] Concierge* *--* PERSON_40463_NAME (they/them) H…
    historyId: 12719
    internalDate: 1615910077000
    sizeEstimate: 10956
    classificationLabelValues: []
    payload:
      partId: 0
      mimeType: text/plain
      filename: ""
      headers:
        -
          name: From
          value: PERSON_103561_NAME <PERSON_103561_EMAIL>
        -
          name: To
          value: PERSON_14514_NAME <PERSON_14514_EMAIL>
        -
          name: Subject

    … 127 more characters of output in the raw trajectory.

  21. 21get_ticket_by_id4

    Tool execution only — no assistant text

    get_ticket_by_idid=24111, include=conversations,requester,stats4k chars

    Arguments

    id=24111, include=conversations,requester,stats

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 3
  subject: Payment unauthorized 
  id: 24111
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-07-12T00:19:05Z
  updated_at: 2022-07-13T10:00:01Z
  due_by: null
  fr_due_by: null
  description_text: Payment unauthorized 
  description: Payment unauthorized 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2022-07-12 00:19:05.182691
  tags: []
  conversations:
    -
      body_text: |
        [PERSON_NAME_0601]. 
        
        I am writing because a payment for LH Motors was not authorized. This payment was charged through their app and I did not approve for them to c

    … 3,020 more characters of output in the raw trajectory.

    get_ticket_by_idid=25856, include=conversations,requester,stats4k chars

    Arguments

    id=25856, include=conversations,requester,stats

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: 42
  source: 2
  status: 3
  subject: Dispute 
  id: 25856
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-08-09T02:13:58Z
  updated_at: 2022-08-10T10:00:00Z
  due_by: null
  fr_due_by: null
  description_text: Dispute 
  description: Dispute 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
    received_helpdesk_autoresponse: 2022-08-09 02:13:58.384635
  tags: []
  conversations:
    -
      body_text: |
        Needing to Dispute A charge that was unauthorized 
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: Needing to Dispute A charge that was un

    … 3,021 more characters of output in the raw trajectory.

    get_ticket_by_idid=30121, include=conversations,requester,stats2k chars

    Arguments

    id=30121, include=conversations,requester,stats

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: Unauthorized transaction 
  id: 30121
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-09-30T23:54:32Z
  updated_at: 2022-09-30T23:54:32Z
  due_by: null
  fr_due_by: null
  description_text: Unauthorized transaction 
  description: Unauthorized transaction 
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
  tags: []
  conversations:
    -
      body_text: |
        I just realized my wallet was stolen and I have transactions that were not made by me
        
        <!--cx_source_data:{"format":"text","flagged_for_sam":"FALSE","sam_responded":"FALSE"}-->
      body: I just realized

    … 733 more characters of output in the raw trajectory.

    get_ticket_by_idid=20644, include=conversations,requester,stats2k chars

    Arguments

    id=20644, include=conversations,requester,stats

    Output

    success: true
error_message: null
tools_list: null
tool_result:
  cc_emails: []
  fwd_emails: []
  reply_cc_emails: []
  email_config_id: null
  group_id: null
  priority: 1
  requester_id: null
  responder_id: null
  source: 2
  status: 3
  subject: FRAUD
  id: 20644
  type: null
  to_emails: null
  fr_escalated: false
  spam: false
  urgent: false
  is_escalated: false
  created_at: 2022-05-25T13:52:06Z
  updated_at: 2022-05-25T13:52:06Z
  due_by: null
  fr_due_by: null
  description_text: FRAUD
  description: FRAUD
  custom_fields:
    chat_enabled: false
    helpdesk: false
    is_welcome: false
    product_raised: false
  tags: []
  conversations:
    -
      body_text: |
        Good [DATE_0801],
        
        [DATE_0205] I said I have to 2 transactions that weren't me. Well [DATE_0608] [PERSON_NAME_0003] are 2 fucking more. One for $151.43 and another for $175.
        I need this resolved ASAP.
        I don't not understand how they even used my card when I turned the damn

    … 1,236 more characters of output in the raw trajectory.

  22. 22conversations_create1

    Tool execution only — no assistant text

    conversations_createname=q4-fraud-impact, is_private=false

    Arguments

    name=q4-fraud-impact, is_private=false

    Output

    ok: true
channel:
  id: CF86D19E3
  name: q4-fraud-impact
  is_channel: true
  is_group: false
  is_im: false
  created: 1785562012
  creator: PERSON_106452_SLACK_ID
  is_archived: false
  is_general: false
  unlinked: 0
  name_normalized: q4-fraud-impact
  is_shared: false
  is_ext_shared: false
  is_org_shared: false
  pending_shared: []
  is_pending_ext_shared: false
  is_member: true
  is_private: false
  is_mpim: false
  last_read: 1785562012.000000
  latest: null
  unread_count: 0
  unread_count_display: 0
  topic:
    value: ""
    creator: ""
    last_set: 0
  properties: {}
  purpose:
    value: ""
    creator: ""
    last_set: 0
  previous_names: []
  priority: 0
  23. 23chat_post_message1

    Tool execution only — no assistant text

    chat_post_messagechannel=CF86D19E3, text=Representative pending fraud/dispute tickets reviewed: - 39450 - 36498 - 22798 - 30121 - 20644

    Arguments

    channel=CF86D19E3, text=Representative pending fraud/dispute tickets reviewed:
- 39450
- 36498
- 22798
- 30121
- 20644

    Output

    ok: true
channel: CF86D19E3
ts: 1785562015.717969
message:
  ts: 1785562015.717969
  user: PERSON_106452_SLACK_ID
  text: |
    Representative pending fraud/dispute tickets reviewed:
    - 39450
    - 36498
    - 22798
    - 30121
    - 20644
  type: message
  24. 24{ "memo": "Subject: Q4 fraud impact — customer issue scope\n\nEmail scope: I found roughly 23 fraud-related messages acr…

    {
    "memo": "Subject: Q4 fraud impact — customer issue scope\n\nEmail scope: I found roughly 23 fraud-related messages across 17 email threads using broad terms like fraud, fraudulent, unauthorized, scam, stolen, and chargeback. The sender base was dispersed — mostly one-off customer or third-party addresses — while the main responder was the org concierge/support mailbox/persona: PERSON_103561_NAME <PERSON_103561_EMAIL>. Several hits were low-risk/noisy, including newsletter sign-up complaints and marketing/shipping-insurance references. Highest-risk threads I verified by opening the full thread included: (1) “Believe someone opened an account in my name” — PERSON_38398_NAME reported fraud/identity theft and provided identifying details; support replied that an account using those details had existed but was closed. (2) “[ORGANIZATION_0001] Account Application Review - Documentation Needed” — the recipient replied that the application was fraudulent and they had never applied. (3) “Fraudulent Activity” — PERSON_69948_NAME asked support to contact the cardholder ASAP about fraudulent card activity on a card ending 9495. (4) “Unauthorized charges” — PERSON_94368_NAME reported three pending charges the merchant said did not go through; support routed them to the in-app concierge.\n\nSupport queue: I found 38 pending fraud/dispute-related support conversations in the support data. I reviewed representative pending cases: 39450, 36498, 22798, 30121, and 20644. Ticket 39450 involved a $102 transaction dispute where the customer said they were in a different location; support explained the dispute process and requested/outlined next steps. Ticket 36498 was “Unauthorized use of my account”; support asked for the specific charges and told the customer to suspend the card, then said the fraud/security team would follow up after details were provided. Ticket 22798 involved stolen physical joint cards; support checked that the cards had not been activated and offered terminati

    … 978 more characters in the raw trajectory.

  25. 25{"memo": "Subject: Q4 fraud impact — customer issue scope\n\nEmail scope: I found roughly 23 fraud-related messages acro…

    {"memo": "Subject: Q4 fraud impact — customer issue scope\n\nEmail scope: I found roughly 23 fraud-related messages across 17 email threads using broad terms like fraud, fraudulent, unauthorized, scam, stolen, and chargeback. The sender base was dispersed — mostly one-off customer or third-party addresses — while the main responder was the org concierge/support mailbox/persona: PERSON_103561_NAME <PERSON_103561_EMAIL>. Several hits were low-risk/noisy, including newsletter sign-up complaints and marketing/shipping-insurance references. Highest-risk threads I verified by opening the full thread included: (1) “Believe someone opened an account in my name” — PERSON_38398_NAME reported fraud/identity theft and provided identifying details; support replied that an account using those details had existed but was closed. (2) “[ORGANIZATION_0001] Account Application Review - Documentation Needed” — the recipient replied that the application was fraudulent and they had never applied. (3) “Fraudulent Activity” — PERSON_69948_NAME asked support to contact the cardholder ASAP about fraudulent card activity on a card ending 9495. (4) “Unauthorized charges” — PERSON_94368_NAME reported three pending charges the merchant said did not go through; support routed them to the in-app concierge.\n\nSupport queue: I found 38 pending fraud/dispute-related support conversations in the support data. I reviewed representative pending cases: 39450, 36498, 22798, 30121, and 20644. Ticket 39450 involved a $102 transaction dispute where the customer said they were in a different location; support explained the dispute process and requested/outlined next steps. Ticket 36498 was “Unauthorized use of my account”; support asked for the specific charges and told the customer to suspend the card, then said the fraud/security team would follow up after details were provided. Ticket 22798 involved stolen physical joint cards; support checked that the cards had not been activated and offered termination/

    … 946 more characters in the raw trajectory.

1 failure mode across 4 verifier failures

  1. 1Wrong answerView on Failure Modes ↗Answer1 failure

    Failure evidence · per affected verifier